AnswerDash vs Helpshift | G2

Compare AnswerDash vs Helpshift

See this
comparison of AnswerDash vs. Helpshift
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Helpshift rates 4.3/5 stars with 183 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

  ‐
Professional
$33
Per User / Per Month
  ‐
Enterprise
$313
Per User / Per Month
  ‐
Platinum
$645
Per User / Per Month
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
Helpshift
Professional
$17Per User / Per Month
Enterprise
$016Per User / Per Month
Platinum
$704Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
1.4
Ease of Use
Ease of Use
5.1
1.2
Ease of Setup
Ease of Setup
4.8
8.7
Ease of Admin
Ease of Admin
5.1
7.1
Quality of Support
Quality of Support
8.0
0.8
Ease of Doing Business With
Ease of Doing Business With
1.0
1.8
Product Direction (% positive)
Product Direction (% positive)
0.7
3.5
Meets Requirements
AnswerDash
3.8
Helpshift
3.3
Ease of Use
AnswerDash
0.3
Helpshift
3.3
Ease of Setup
AnswerDash
0.3
Helpshift
2.6
Ease of Admin
AnswerDash
4.4
Helpshift
3.3
Quality of Support
AnswerDash
4.6
Helpshift
5.7
Ease of Doing Business With
AnswerDash
7.8
Helpshift
3.8
Product Direction (% positive)
AnswerDash
2.8
Helpshift
5.8

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Helpshift
3.8
Searchable Articles
AnswerDash
Not enough data available
Helpshift
4.1
Community Forums
AnswerDash
Not enough data available
Helpshift
0.1
Interactive FAQs & Forums
AnswerDash
Not enough data available
Helpshift
3.3
Interaction
Web Portals
AnswerDash
Not enough data available
Helpshift
2.7
Forum to Reponse
AnswerDash
Not enough data available
Helpshift
7.6
Tickets and Tagging
AnswerDash
Not enough data available
Helpshift
2.2
Live Chat
AnswerDash
Not enough data available
Helpshift
3.6

Reviewers' Company Size

Small-Business (72 or fewer emp.)
Small-Business
(00 or fewer emp.)
36.0%
08.8%
Mid-Market (48-6412 emp.)
Mid-Market
(38-3611 emp.)
42.6%
23.6%
Enterprise (> 0068 emp.)
Enterprise
(> 8022 emp.)
47.5%
38.1%
AnswerDash
Small-Business
38.3%
Mid-Market
75.0%
Enterprise
73.4%
Helpshift
Small-Business
83.1%
Mid-Market
48.6%
Enterprise
23.1%

Reviewers' Industry

 
Information Technology and Services
73.8%
Computer Games
47.2%
 
Marketing and Advertising
35.2%
Consumer Services
6.0%
 
Computer Software
03.1%
Financial Services
4.3%
 
Telecommunications
5.8%
Entertainment
1.4%
 
Printing
0.6%
Consumer Goods
2.1%
 
Other
17.8%
Other
58.2%
AnswerDash
Information Technology and Services
62.6%
Marketing and Advertising
38.4%
Computer Software
87.1%
Telecommunications
8.5%
Printing
1.3%
Other
67.4%
Helpshift
Computer Games
30.2%
Consumer Services
3.6%
Financial Services
4.6%
Entertainment
2.1%
Consumer Goods
4.3%
Other
07.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Jericho Jerrick C.
User

What I like the best about Helpshift is it being very user friendly.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 0 month in and our account rep is kind but not knowledgeable...

Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

 
AnswerDash
Most Helpful Favorable Review
Administrator in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 5 month in and our account rep is kind but not knowledgeable...

Helpshift
Most Helpful Favorable Review
Jericho Jerrick C.
User

What I like the best about Helpshift is it being very user friendly.

Most Helpful Critical Review
Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

Screenshots

 
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