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Compare Ameyo by Exotel Cloud Contact Center and Twilio Flex 
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At a Glance
Market Segments
Mid-Market (48.3% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Ameyo by Exotel Cloud Contact Center
Star Rating
(250)4.3 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ameyo by Exotel Cloud Contact CenterTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Ameyo by Exotel Cloud Contact Center excels in Database Management with a score of 9.0, allowing for efficient handling of customer data, while Twilio Flex, although strong, does not provide a specific score in this area.
- Reviewers mention that Ameyo's Knowledge Base feature scores 9.0, providing a robust self-service experience, whereas Twilio Flex's knowledge management capabilities, while good, do not match this level of user satisfaction.
- G2 users highlight Ameyo's superior Call Routing capabilities with a score of 8.9, which enhances customer experience through efficient call distribution, compared to Twilio Flex's slightly lower score of 8.4 in this area.
- Users on G2 appreciate Ameyo's Performance and Reliability scoring 9.1, indicating a stable platform, while Twilio Flex's performance is rated lower at 8.4, suggesting potential reliability concerns.
- Reviewers say that Ameyo's Integrations score of 9.1 is a standout feature, allowing seamless connectivity with other tools, while Twilio Flex, although flexible, has a lower integration score of 8.7, which may limit some users' workflows.
- Users report that Ameyo's Quality of Support is rated at 7.9, which is lower than Twilio Flex's 8.3, indicating that Twilio may provide a more responsive support experience for users needing assistance.
Pricing
Entry-Level Pricing
Ameyo by Exotel Cloud Contact Center
No pricing availableTwilio Flex
No pricing availableFree Trial
Ameyo by Exotel Cloud Contact Center
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.4
154
8.3
25
Ease of Use
8.6
155
8.2
25
Ease of Setup
8.2
100
7.2
9
Ease of Admin
8.5
92
7.5
8
Quality of Support
7.9
150
8.2
23
Has the product been a good partner in doing business?
8.2
95
8.6
7
Product Direction (% positive)
8.9
129
7.1
24
Features by Category
Administration
9.0
21
Not enough data
9.2
19
Not enough data
8.6
20
Not enough data
Knowledge Management
8.9
17
Not enough data
9.1
16
Not enough data
9.2
16
Not enough data
Compliance
8.8
21
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
9.0
18
Not enough data
Customer Support
9.2
18
Not enough data
9.0
18
Not enough data
8.5
16
Not enough data
Data Security
8.9
18
Not enough data
8.8
17
Not enough data
9.1
20
Not enough data
9.2
16
Not enough data
Administration
8.7
17
Not enough data
9.0
17
Not enough data
8.9
19
Not enough data
Generative AI
Not enough data
Not enough data
Channels
8.8
69
Not enough data
8.3
33
Not enough data
8.2
29
7.7
5
|
Verified
7.9
33
Not enough data
8.1
37
Not enough data
Generative AI
6.7
6
Not enough data
Functions
8.6
52
8.3
16
|
Verified
8.4
50
8.2
17
|
Verified
8.5
47
8.6
14
|
Verified
8.5
33
Not enough data
8.6
53
Not enough data
8.6
62
Not enough data
8.4
58
7.3
5
8.4
46
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.7
55
8.2
15
|
Verified
8.8
62
8.6
11
|
Verified
8.4
67
8.1
16
|
Verified
8.7
55
Not enough data
8.7
52
6.0
5
|
Verified
Platform
9.0
23
Not enough data
7.5
25
Not enough data
8.6
34
Not enough data
8.9
34
Not enough data
8.9
34
Not enough data
8.8
35
Not enough data
8.7
35
Not enough data
Generative AI
8.5
11
Not enough data
Workforce Management
8.9
35
Not enough data
9.0
34
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.8
36
Not enough data
8.9
37
Not enough data
Generative AI
6.3
5
Not enough data
Self-Service Experience
9.0
31
Not enough data
8.4
28
Not enough data
Feature Not Available
Not enough data
8.8
24
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
9.0
29
Not enough data
8.7
29
Not enough data
8.6
27
Not enough data
8.6
31
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ameyo by Exotel Cloud Contact Center and Twilio Flex are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Ameyo by Exotel Cloud Contact Center is categorized as Contact Center Knowledge Base and Customer Self-Service
Twilio Flex is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
Ameyo by Exotel Cloud Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
19.7%
Financial Services
10.3%
Information Technology and Services
9.4%
Higher Education
5.1%
Primary/Secondary Education
4.3%
Other
51.3%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Can we customize quick dispositions for a default setup?
2 Comments
TW
some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a...Read more
How to delete the call recording from the ameyo
1 Comment
NB
Ameyo is reliable for contact center solution.Read more
Twilio Flex has no discussions with answers
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