Introducing G2.ai, the future of software buying.Try now
Compare Amazon Lex and Oracle Digital Assistant Cloud 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Thoughtly
Visit Website
At a Glance
Market Segments
Enterprise (36.1% of reviews)
Small-Business (42.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Lex
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (36.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Amazon LexOracle Digital Assistant Cloud
Star Rating
(9)4.5 out of 5
Market Segments
Small-Business (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Digital Assistant CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Amazon Lex excels in its integration capabilities with AWS services, making it a preferred choice for businesses already utilizing the AWS ecosystem. In contrast, reviewers mention that Oracle Digital Assistant Cloud offers robust integration with Oracle applications, which is beneficial for enterprises heavily invested in Oracle's suite.
- Reviewers say that Amazon Lex provides a user-friendly interface for building conversational interfaces, but some users feel that its documentation could be improved. On the other hand, users on G2 highlight that Oracle Digital Assistant Cloud has comprehensive documentation and a more guided setup process, which enhances the ease of use for new users.
- G2 users mention that Amazon Lex has strong natural language understanding capabilities, particularly in handling complex queries, while reviewers note that Oracle Digital Assistant Cloud shines in its ability to manage multi-turn conversations effectively, making it ideal for more intricate user interactions.
- Users say that Amazon Lex's pricing model can be more favorable for smaller projects due to its pay-as-you-go structure, whereas Oracle Digital Assistant Cloud is often seen as a better fit for larger enterprises due to its extensive feature set and scalability, despite a higher entry-level price.
- Reviewers mention that Amazon Lex has a slightly lower score in quality of support compared to Oracle Digital Assistant Cloud, which is praised for its responsive customer service and dedicated support resources, making it a more reliable option for businesses that prioritize support.
- Users report that while both platforms are strong in AI capabilities, Amazon Lex is particularly noted for its AI text generation features, allowing for dynamic content creation, whereas Oracle Digital Assistant Cloud is recognized for its advanced AI text summarization, which helps in distilling information effectively for users.
Pricing
Entry-Level Pricing
Amazon Lex
No pricing availableOracle Digital Assistant Cloud
No pricing availableFree Trial
Amazon Lex
No trial information availableOracle Digital Assistant Cloud
No trial information availableRatings
Meets Requirements
8.7
23
9.2
6
Ease of Use
8.4
23
8.9
6
Ease of Setup
8.1
14
9.2
6
Ease of Admin
7.9
14
Not enough data
Quality of Support
8.7
23
8.3
6
Has the product been a good partner in doing business?
8.5
14
Not enough data
Product Direction (% positive)
8.5
23
10.0
6
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Lex and Oracle Digital Assistant Cloud are categorized as Bot Platforms
Unique Categories
Amazon Lex is categorized as Genesys AppFoundry Marketplace
Oracle Digital Assistant Cloud has no unique categories
Reviews
Reviewers' Company Size
Amazon Lex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Digital Assistant Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Information Technology and Services
13.9%
Pharmaceuticals
8.3%
Non-Profit Organization Management
5.6%
Banking
5.6%
Other
44.4%
Computer Software
28.6%
Retail
14.3%
Renewables & Environment
14.3%
Marketing and Advertising
14.3%
Hospitality
14.3%
Other
14.3%
Alternatives
Discussions
What is Amazon Lex used for?
1 Comment
UT
Interactive ai chat bot used for your business use case Read more
Amazon Lex has no more discussions with answers
Oracle Digital Assistant Cloud has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
