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Compare Amazon Connect and Enghouse Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (58.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectEnghouse Contact Center
Star Rating
(104)4.3 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enghouse Contact CenterAmazon Connect vs Enghouse Contact Center
When assessing the two solutions, reviewers found Amazon Connect easier to use, set up, and administer. Reviewers also preferred doing business with Amazon Connect overall.
- Reviewers felt that Amazon Connect meets the needs of their business better than Enghouse Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Amazon Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Enghouse Contact Center over Amazon Connect.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableEnghouse Contact Center
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Enghouse Contact Center
No trial information availableRatings
Meets Requirements
9.1
50
8.8
72
Ease of Use
9.2
51
8.6
102
Ease of Setup
9.1
23
7.9
59
Ease of Admin
9.2
16
7.8
33
Quality of Support
8.9
40
8.7
72
Has the product been a good partner in doing business?
9.0
15
8.3
33
Product Direction (% positive)
8.4
45
8.7
71
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
8.4
29
8.5
19
8.0
17
9.5
19
|
Verified
7.8
17
Feature Not Available
6.9
16
8.8
20
7.7
22
Generative AI
8.3
6
8.1
6
Functions
9.1
38
|
Verified
9.0
34
9.1
38
|
Verified
8.7
38
8.9
34
|
Verified
8.8
39
8.9
20
|
Verified
8.3
26
9.0
21
8.8
30
8.9
19
8.8
32
9.6
19
|
Verified
8.5
24
8.9
20
|
Verified
8.9
22
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
8.0
27
9.3
28
|
Verified
8.8
40
9.0
34
|
Verified
8.3
43
9.3
20
8.0
23
9.4
16
8.9
23
Workforce Management
Not enough data
9.3
10
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.3
8
Not enough data
7.9
8
Administration
Not enough data
8.3
20
Not enough data
8.7
21
Not enough data
9.1
21
Not enough data
8.3
19
Not enough data
8.9
18
Platform
Not enough data
8.3
14
Not enough data
8.5
10
Not enough data
8.6
16
Not enough data
8.9
19
Not enough data
8.8
16
Not enough data
8.7
17
Not enough data
9.2
17
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
8.6
19
Not enough data
8.3
15
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.5
16
Not enough data
8.0
19
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
16
Not enough data
9.7
15
Not enough data
9.6
15
Not enough data
9.1
11
Not enough data
9.0
10
Internal Use
Not enough data
8.5
10
Not enough data
9.3
10
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.4
8
Not enough data
9.4
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Enghouse Contact Center are categorized as Speech Analytics, Contact Center, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Customer Service Automation
Enghouse Contact Center is categorized as Auto Dialer, Outbound Call Tracking, Customer Self-Service, and Live Chat
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Enghouse Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Information Technology and Services
9.7%
Telecommunications
7.8%
Financial Services
6.8%
Consumer Services
4.9%
Government Administration
3.9%
Other
67.0%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Enghouse Contact Center has no discussions with answers
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