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At a Glance
Market Segments
Enterprise (44.0% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Free
Accenture
Star Rating
(103)4.2 out of 5
Market Segments
Enterprise (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AccentureSalesforce Customer Success
Star Rating
(370)4.4 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Customer Success excels in responsiveness, with users highlighting their quick replies and various communication channels. This proactive approach helps clients feel supported and understood, as noted by one user who appreciated the team's effort to grasp their workflow before offering tailored advice.
- Users say that Accenture has a strong capacity to scale, making it a solid choice for larger enterprises. Reviewers have praised their cloud migration services as groundbreaking, emphasizing the personalized communication that made the process surprisingly easy.
- According to verified reviews, Salesforce Customer Success stands out for its quality of work and execution ability, with users noting that the team provides practical advice that can be implemented immediately, enhancing the overall user experience.
- Reviewers mention that while Accenture offers a good level of expertise, they sometimes struggle with communication skills compared to Salesforce Customer Success, which is praised for its clear and effective communication, helping users feel more confident in their decisions.
- Users highlight that Salesforce Customer Success has a higher overall satisfaction rating, reflecting a consistent ability to meet user needs effectively. This is supported by feedback that emphasizes their proactive nature and commitment to understanding client goals.
- G2 reviewers note that Accenture's recent feedback indicates a positive work environment for employees, which can translate into better service for clients. However, the lower volume of recent reviews suggests that their current performance may not be as robust as Salesforce Customer Success, which has a significantly higher number of recent user interactions.
Pricing
Entry-Level Pricing
Accenture
No pricing availableSalesforce Customer Success
Standard Success Plan
Free
Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.
- Trailhead
- Help Portal
- Trailblazer Community
Free Trial
Accenture
No trial information availableSalesforce Customer Success
No trial information availableRatings
Quality of Work
8.7
87
9.0
316
Responsiveness
8.7
87
9.0
313
Expertise of Team
8.6
86
8.9
315
Execution Ability
8.7
88
9.0
312
Communication Skills
8.6
87
9.1
311
Professionalism
8.8
87
9.4
314
Has the product been a good partner in doing business?
8.6
90
9.1
123
Features by Category
Planning
Not enough data
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Delivery
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Support
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Support
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Generative AI
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Team Quality
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Categories
Categories
Shared Categories
Accenture and Salesforce Customer Success are categorized as Salesforce Consulting Services
Unique Categories
Accenture is categorized as DataRobot Consulting Services, SAP Resellers, Microsoft Resellers, Citrix Consulting Services, Braze Consulting Services, Genesys Consulting Services, UKG Consulting Services, ServiceNow Consulting Services, IBM Consulting Services, AWS Consulting Services, Workday Consulting Services, Adobe Consulting Services, Google Consulting Services, Anaplan Partners, Oracle Consulting Services, SAP Consulting Services, Microsoft Consulting Services, Business Process Management (BPM) Services, Robotic Process Automation (RPA) Consultancy Services, UKG Consulting, Laboratory Services, IoT Security Services, IT Infrastructure Utility Services, AB Tasty Consulting, Cloud Migration Services, Artificial Intelligence Consulting, Fleet Management Consulting, Host Analytics Channel Partners, Business Process Outsourcing (BPO) Service, and Atlassian Consulting Services
Salesforce Customer Success is categorized as FinancialForce Consulting
Expertise for Salesforce Ecosystem
Shared Salesforce Consulting Services Expertise
Accenture and Salesforce Customer Success share no Salesforce Consulting Services expertises
Unique Salesforce Consulting Services Expertise
Accenture has expertises for Salesforce Consulting Services in Customer 360 Platform, Einstein AI, Experience Cloud, Marketing Cloud, Nonprofit Cloud, Revenue Cloud, Service Cloud, Sales Cloud, Industry Products, Tableau, Slack, and Mulesoft
Salesforce Customer Success has expertises for Salesforce Consulting Services in Commerce Cloud, Customer 360 Platform, Education Cloud, Einstein AI, Experience Cloud, Marketing Cloud, Nonprofit Cloud, Revenue Cloud, Service Cloud, Sales Cloud, and Industry Products
Reviews
Reviewers' Company Size
Accenture
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Computer Software
9.7%
Telecommunications
3.9%
Management Consulting
3.9%
Computer & Network Security
3.9%
Other
59.2%
Financial Services
10.2%
Information Technology and Services
8.1%
Manufacturing
6.9%
Computer Software
6.0%
Consulting
5.7%
Other
63.0%
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