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Compare 8x8 Contact Center and Enghouse Contact Center 
At a Glance
Market Segments
Mid-Market (54.2% of reviews)
Mid-Market (58.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Contact Center
Star Rating
(227)4.1 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterEnghouse Contact Center
Star Rating
(104)4.3 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enghouse Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in overall user satisfaction, reflected in its higher G2 Score compared to Enghouse. Users appreciate the platform's solid API, which simplifies data transfer processes, making it a reliable choice for businesses needing efficient data management.
- Users say that Enghouse Contact Center offers a comprehensive and intuitive interface, which enhances agent productivity. Reviewers highlight the ease of engaging customers through multiple channels, including SMS and social media, which is crucial for modern customer service.
- According to verified reviews, 8x8 Contact Center has a strong focus on voice capabilities, with users praising its high-quality call features. This is particularly beneficial for businesses that prioritize voice communication in their customer interactions.
- Reviewers mention that while Enghouse Contact Center has a slightly better rating for ease of setup, 8x8 Contact Center still provides a satisfactory onboarding experience. Users have noted the helpful one-on-one support during implementation, which aids in overcoming initial challenges.
- Users highlight that Enghouse Contact Center's reporting and dashboard features are particularly robust, allowing for effective performance analysis. This capability is essential for businesses looking to optimize their contact center operations and improve service delivery.
- G2 reviewers indicate that while both platforms have their strengths, 8x8 Contact Center's recent user feedback emphasizes its consistent performance and long-term partnership potential, making it a solid choice for businesses seeking a reliable contact center solution.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableEnghouse Contact Center
No pricing availableFree Trial
8x8 Contact Center
No trial information availableEnghouse Contact Center
No trial information availableRatings
Meets Requirements
8.4
193
8.8
72
Ease of Use
8.3
197
8.6
102
Ease of Setup
7.7
115
7.9
59
Ease of Admin
8.1
112
7.8
33
Quality of Support
8.1
187
8.7
72
Has the product been a good partner in doing business?
8.4
112
8.3
33
Product Direction (% positive)
8.0
194
8.7
71
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.5
10
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
100
|
Verified
8.4
29
6.9
65
|
Verified
8.0
17
7.4
67
|
Verified
7.8
17
7.8
60
|
Verified
6.9
16
7.6
62
|
Verified
7.7
22
Generative AI
6.1
34
8.1
6
Functions
8.3
96
|
Verified
9.0
34
8.6
95
|
Verified
8.7
38
8.5
89
|
Verified
8.8
39
8.1
73
|
Verified
8.3
26
7.9
69
8.8
30
8.5
85
|
Verified
8.8
32
8.1
84
8.5
24
8.3
77
|
Verified
8.9
22
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
83
|
Verified
8.0
27
8.8
92
|
Verified
8.8
40
8.4
97
|
Verified
8.3
43
8.7
81
|
Verified
8.0
23
8.0
71
|
Verified
8.9
23
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.6
25
|
Verified
9.3
10
7.4
23
|
Verified
8.5
8
6.8
17
|
Verified
8.9
9
6.6
18
8.3
8
7.3
21
7.9
8
Administration
7.5
25
|
Verified
8.3
20
7.7
27
|
Verified
8.7
21
8.2
28
|
Verified
9.1
21
6.8
18
|
Verified
8.3
19
7.0
21
|
Verified
8.9
18
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
8.3
14
8.4
15
8.5
10
8.6
14
8.6
16
8.4
16
8.9
19
8.2
15
8.8
16
8.8
16
8.7
17
8.8
13
9.2
17
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
8.6
19
8.5
13
8.3
15
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
8.5
16
9.0
15
8.0
19
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
16
Not enough data
9.7
15
Not enough data
9.6
15
Not enough data
9.1
11
Not enough data
9.0
10
Internal Use
Not enough data
8.5
10
Not enough data
9.3
10
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.4
8
Not enough data
9.4
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and Enghouse Contact Center are categorized as Live Chat, Auto Dialer, Call Center Infrastructure (CCI), Contact Center Quality Assurance, Speech Analytics, Contact Center, Contact Center Workforce, and Customer Self-Service
Unique Categories
8x8 Contact Center is categorized as Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Help Desk, Social Customer Service, AI Customer Support Agents, Proactive Notification, and Chatbots
Enghouse Contact Center is categorized as Outbound Call Tracking
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Enghouse Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.7%
Information Technology and Services
7.9%
Hospital & Health Care
6.1%
Security and Investigations
5.6%
Banking
5.6%
Other
63.1%
Information Technology and Services
9.7%
Telecommunications
7.8%
Financial Services
6.8%
Consumer Services
4.9%
Government Administration
3.9%
Other
67.0%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
Enghouse Contact Center has no discussions with answers
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