# Best UCaaS Platforms - Page 7 *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Category Overview **Total Products under this Category:** 217 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,000+ Authentic Reviews - 217+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best UCaaS Platforms At A Glance - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### Ultatel Ultatel delivers a powerful yet easy-to-use cloud communications suite that scales with your business—combining voice, SMS, chat, video, online fax, and contact center capabilities in one platform. Our service includes unlimited calling in the US/Canada, advanced IVRs, auto attendants, and robust integrations with top CRMs and help desks. Every plan is powered by AI capabilities that transform how teams work: voicemail transcription, call sentiment and topic analysis, AI-generated post-call summaries, and live coaching in our top-tier plan. The Ultimate plan unlocks real-time sentiment alerts, advanced topic trends, full call transcription, and smart action-item suggestions—helping you reduce support costs and elevate customer experience without extra integrations. Explore Ultatel to see how our intelligent, integrated cloud communications—which thoughtfully balance pricing, AI, and support—can deliver immediate value and long-term growth. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fpage%3D7&secure%5Btoken%5D=53496f41a5ba9203fa3de838ca85220eab7f622be2a0efef3a7e377c077b88f9&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fplans-prices%2F%3Futm_source%3DG2&secure%5Burl_type%5D=book_demo) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [FlexIP Hosted VoIP Provider](https://www.g2.com/products/flexip-hosted-voip-provider/reviews) FlexIP Solutions is a communications provider offering VoIP-based phone systems including a hosted VoIP, unified communications (UCaaS), Contact Center, text messaging, etc. **Seller Details:** - **Seller:** [FlexIP Solutions](https://www.g2.com/sellers/flexip-solutions) - **Year Founded:** 2009 - **HQ Location:** United States, US - **LinkedIn® Page:** http://www.linkedin.com/company/flexipsolutions (2 employees on LinkedIn®) ### 2. [Flow](https://www.g2.com/products/kurmi-software-flow/reviews) Kurmi Flow is an intelligent service management platform that automates provisioning, migrations, and administration for unified communications and contact center environments. Flow provides a single interface to manage multi-vendor UC and CC platforms—including Microsoft Teams, Cisco UCM, Webex, Zoom, Genesys—plus UC-related tools like session border controllers, emergency location services, and compliance recording systems. This consolidates workflows that would otherwise require toggling through multiple native admin consoles. The platform handles routine workflows like user provisioning, device assignment, call routing configuration, and policy enforcement without manual intervention. Flow also integrates with ITSMs like ServiceNow, Active Directories, and HR systems to create zero-touch workflows for employee lifecycle events—automatically provisioning UC access when employees are hired, updating permissions during role changes, and deprovisioning when they leave. Flow strengthens security and governance through comprehensive audit logging, role-based delegation, and change control. All UC configuration changes are tracked to support compliance requirements and security reviews, and configurations can be rolled back in one click. IT teams can delegate specific tasks to departmental admins or help desk staff without granting full system access. The platform also enables bulk operations that native platforms don't support well, allowing teams to update hundreds or thousands of users simultaneously. Key capabilities: - Single-pane management across Teams, Cisco, Zoom, Avaya, Alcatel, Genesys, and UC-related tools (SBCs, E911, compliance recording) - Zero-touch employee lifecycle workflows through ServiceNow and Active Directory integration - Comprehensive audit trails and one-click rollback for security, governance, and change control - Bulk operations for mass user updates that native platforms can't handle efficiently - Role-based delegation for secure, distributed UC administration Flow is designed for large enterprises and service providers managing 1,000+ users across multiple platforms or regions. **Seller Details:** - **Seller:** [Kurmi Software](https://www.g2.com/sellers/kurmi-software) - **Year Founded:** 2011 - **HQ Location:** Boulogne-Billancourt, FR - **LinkedIn® Page:** https://www.linkedin.com/company/kurmi-software/ (103 employees on LinkedIn®) ### 3. [FluentStream Technologies](https://www.g2.com/products/fluentstream-technlogoies-fluentstream-technologies/reviews) FluentStream Technologies offers a comprehensive cloud-based communications platform tailored for small and medium-sized businesses (SMBs). Their solutions encompass voice services, video conferencing, business texting, eFax, and contact center functionalities, all designed to enhance collaboration, boost productivity, and improve customer engagement. With a focus on flexibility and scalability, FluentStream ensures that businesses can communicate effectively from any device or location. Key Features and Functionality: - Voice Services: VoIP-enabled calling facilitates seamless collaboration, enhancing productivity and customer service across devices and locations. - Video Conferencing: High-quality video meetings with features like virtual backgrounds, screen sharing, whiteboarding, team messaging, in-meeting chat, and AI-powered smart meeting summaries. - Business Texting and eFax: Integrated solutions for sending and receiving text messages and faxes, streamlining communication channels. - Contact Center Services: Comprehensive call center services optimize agents' ability to respond quickly and accurately to customer needs, enabling data-driven decision-making. - Mobile and Web Applications: Manage calls, create call routes, edit user accounts, and handle notifications from anywhere using FluentStream's mobile and web apps. - AI and Automation: Features like transcription, sentiment analysis, smart routing, and workflow triggers save time and improve service quality. Primary Value and Solutions Provided: FluentStream's platform addresses the communication challenges faced by SMBs by offering a unified, cloud-based solution that integrates various communication channels into one secure, easy-to-manage space. This integration eliminates the need for multiple platforms, reducing complexity and costs. The flexibility of their services allows businesses to operate efficiently in remote or hybrid work environments, ensuring that teams remain connected and responsive to customer needs. With over 100 features, including advanced call routing, analytics, and CRM integrations, FluentStream empowers businesses to customize their communication systems to fit their unique requirements. Additionally, their award-winning, US-based 24/7 customer support ensures that businesses have the assistance they need whenever they need it. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [FluentStream Technologies](https://www.g2.com/sellers/fluentstream-technologies-4e9b7874-5c60-4723-9291-f45f1e08b21b) - **Year Founded:** 2007 - **HQ Location:** Denver, CO - **Twitter:** @FluentStream (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fluentstream-technologies (55 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 92% Small-Business, 8% Mid-Market #### Pros & Cons **Pros:** - Access Ease (1 reviews) - Calling Features (1 reviews) - Call Quality (1 reviews) - Call Recording (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Call Drops (1 reviews) - Call Issues (1 reviews) - Connection Issues (1 reviews) - Internet Dependency (1 reviews) ### 4. [Genesis Voice](https://www.g2.com/products/genesis-voice/reviews) Crystal Clear Voice Quality: Say goodbye to choppy audio and dropped calls. Genesis Voice ensures crystal clear voice quality, enabling users to have natural, uninterrupted conversations. Scalable for Businesses of All Sizes: Whether you are a small startup or a large enterprise, Genesis Voice is tailored to meet your communication needs. Scale your system effortlessly as your business grows, ensuring seamless communication across the board. Secure Communication: Protecting your conversations and data is our top priority. With advanced encryption and security measures, Genesis Voice ensures that your communications remain private and confidential. Multi-Platform Support: Access Genesis Voice from anywhere, anytime. Our product is compatible with various platforms, including desktop, mobile devices, and tablets, allowing users to stay connected on-the-go. Unified Communication: Genesis Voice brings all your communication tools under one roof. Enjoy the convenience of integrating voice, video, messaging, and collaboration features in a single unified platform. Advanced Call Management: Take full control of your calls with Genesis Voice's advanced call management features. From call forwarding and voicemail to call analytics, enhance your productivity with these powerful tools. Virtual Conferencing: Conduct virtual meetings with ease using our robust conferencing capabilities. Host webinars, collaborate in real-time, and connect with team members or clients from around the world. User-Friendly Interface: Genesis Voice prides itself on its intuitive interface, making it easy for users of all backgrounds to navigate and use its features effortlessly. Cost-Effective Solution: With Genesis Voice, you can reduce communication expenses significantly. Eliminate the need for traditional phone lines and international calling charges, saving your business valuable resources. Exceptional Customer Support: Our dedicated support team is always ready to assist you with any queries or technical assistance, ensuring you get the best possible experience with Genesis Voice. **Seller Details:** - **Seller:** [Cynetel Communications](https://www.g2.com/sellers/cynetel-communications) - **Year Founded:** 2022 - **HQ Location:** Santa Ana, US - **LinkedIn® Page:** http://www.linkedin.com/company/cynetel (2 employees on LinkedIn®) ### 5. [Gradwell](https://www.g2.com/products/gradwell/reviews) Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property. **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Gradwell](https://www.g2.com/sellers/gradwell) - **Year Founded:** 1998 - **HQ Location:** Bath, GB - **Twitter:** @Gradwell (2,293 Twitter followers) - **LinkedIn® Page:** https://uk.linkedin.com/company/gradwell (104 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 6. [HiperMe!](https://www.g2.com/products/hiperme/reviews) HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [HiperPBX](https://www.g2.com/sellers/hiperpbx) - **Year Founded:** 2006 - **HQ Location:** Buenos Aires, AR - **LinkedIn® Page:** https://www.linkedin.com/company/hiperpbx (35 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - CRM Integration (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) ### 7. [HoduPBX- IPPBX Software](https://www.g2.com/products/hodupbx-ippbx-software/reviews) HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software **Seller Details:** - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft (1,058 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hodusoft (68 employees on LinkedIn®) ### 8. [Impact Telecom](https://www.g2.com/products/impact-telecom/reviews) ImpacTech is where innovation meets business and great things happen because great people come together. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Impactech](https://www.g2.com/sellers/impactech) - **Year Founded:** 2017 - **HQ Location:** Limassol, CY - **LinkedIn® Page:** https://www.linkedin.com/company/impactechs-ltd (8 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 9. [Intulse](https://www.g2.com/products/intulse/reviews) Intulse is a business VoIP provider. Hosted VoIP systems for businesses and cloud-based phone systems with **speed** , flexibility, and more to both small & large businesses. Fully managed-VoIP services. 100% US-based support. Intulse's cloud VoIP services are designed to increase productivity. Features include VoIP CRM integration (ex. Salesforce & HubSpot), softphones, time-based routing, virtual receptionists, customized greetings, unlimited extensions, and more. Customers who choose Intulse as their cloud VoIP provider get the power of a feature-rich system that can be customized to best-fit how they do business. Intulse’s communications specialists work closely to help select and implement features to ensure each business gets the most out of their system and services. For businesses looking to streamline their productivity and ditch their frustrating, outdated business phone system, Intulse’s dedicated cloud VoIP solutions can help. Their office phone systems for large & small offices and VoIP call center software bring businesses into the twenty-first century without the hassle of hiring a dedicated IT department. Intulse works with many organizations including churches, insurance agencies, and financial advisors, and provides the industry’s top customer service. Intulse has been a managed VoIP provider in the USA since 2015. ✓ Salesforce VoIP integration ✓ HubSpot VoIP integration ✓ AgencyBloc VoIP integration ✓ Church Community Builder VoIP integration ✓ Eagle Business Management Software VoIP integration ✓ Elexio ChMS VoIP integration ✓ Goldmine VoIP integration ✓ Insightly VoIP integration ✓ Medius VoIP integration ✓ Microsoft Dynamics VoIP integration ✓ Pipedrive VoIP integration ✓ QQCatalyst VoIP integration ✓ Redtail VoIP integration ✓ RockRMS VoIP integration ✓ Sedona VoIP integration ✓ SuiteCRM VoIP integration ✓ Wealthbox VoIP integration ✓ Zapier VoIP integration ✓ Zoho VoIP integration Get a free demo and learn more on our website. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Intulse](https://www.g2.com/sellers/intulse) - **Year Founded:** 2015 - **HQ Location:** Lancaster, US - **Twitter:** @intulse (78 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/intulse (19 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 10. [Kaltura Video Cloud](https://www.g2.com/products/kaltura-video-cloud/reviews) Kaltura provides both live and on-demand video solutions that boost engagement, maximize ROI, and foster closer connections between brands and audiences. From virtual and hybrid events to webinars and video hubs, Kaltura’s AI-enhanced off-the-shelf products offer unparalleled flexibility, modularity, and ease of integration. Our products empower any size business to create personalized digital experiences and end-to-end video workflows that are enterprise-grade, immensely scalable, and 100% on-brand. **Average Rating:** 4.3/5.0 **Total Reviews:** 116 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Kaltura](https://www.g2.com/sellers/kaltura) - **Company Website:** https://corp.kaltura.com/ - **Year Founded:** 2006 - **HQ Location:** New York, NY - **Twitter:** @Kaltura (8,967 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/92413/ (719 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Higher Education, Education Management - **Company Size:** 43% Mid-Market, 32% Enterprise #### Pros & Cons **Pros:** - Ease of Use (13 reviews) - Features (13 reviews) - Integrations (9 reviews) - Quality (9 reviews) - Reliability (9 reviews) **Cons:** - Improvement Needed (5 reviews) - Difficult Setup (4 reviews) - Integration Issues (4 reviews) - Technical Issues (4 reviews) - Complexity (3 reviews) ### 11. [KavKom](https://www.g2.com/products/kavkom/reviews) Depuis 2012, Kavkom participe à la croissance des entreprises en leur fournissant une gamme complète d’outils de communication basés sur la technologie VOIP – le protocole IP d’Internet. Moderniser les communications d’affaires et la collaboration en entreprise au moyen d’outils qui révolutionnent la téléphonie professionnelle **Seller Details:** - **Seller:** [KavKom](https://www.g2.com/sellers/kavkom) - **Year Founded:** 2008 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/12954553/ (25 employees on LinkedIn®) - **Phone:** +33178902698 ### 12. [Kerauno](https://www.g2.com/products/kerauno-llc-kerauno/reviews) Kerauno is a global Communications Workflow as a Service (CWaaS) platform that powerfully connects people, process, software and systems. Through the infusion of key modes of communication including voice, SMS text, chat, email and social media, Kerauno can amplify existing business software to provide strategic insights and actionable analytics across all forms of communication which affect every industry and vertical. Headquartered in Indianapolis, Kerauno has created a global customer base that relies on its mobile-centric communications workflow platform to optimize business processes, enhance customer and employee engagements, and drive revenue to the bottom line. **Seller Details:** - **Seller:** [Kerauno](https://www.g2.com/sellers/kerauno) - **Year Founded:** 2018 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/kerauno/ (8 employees on LinkedIn®) ### 13. [Lgorithm Solutions](https://www.g2.com/products/lgorithm-solutions/reviews) Lgorithm Solutions helps enhancing businesses and industries by offering end-to-end Unified Communication Solutions that are highly customizable to fit each vertical’s needs. With our efficient Call and Contact Center Solutions, Voice Solutions, Field Sales Management and Mobility, Advanced Algorithms, Strong Domain Aptitude and Broad Innovation abilities empowers our clients to increase their profitability while reducing their operational expenses. **Seller Details:** - **Seller:** [Lgorithm Solutions](https://www.g2.com/sellers/lgorithm-solutions) - **Year Founded:** 2014 - **HQ Location:** Taguig City, PH - **LinkedIn® Page:** https://www.linkedin.com/company/lgorithm-solutions/?originalSubdomain=in (31 employees on LinkedIn®) ### 14. [Lumen UC&C](https://www.g2.com/products/lumen-uc-c/reviews) CenturyLink® Unified Communications and Collaboration (UC&C) solutions combine adaptive networking capabilities with a complete portfolio of leading technologies on a secure global network with end-to-end support. CenturyLink® Unified Communications and Collaboration (UC&C) solutions combine adaptive networking capabilities with a complete portfolio of leading technologies on a secure global network with end-to-end support. Our extensive UC&C portfolio includes cloud, hosted, and fully managed services built upon best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. CenturyLink UC&C Solutions: • Cisco WebEx delivered by CenturyLink - dynamic online meetings with integrated collaboration tools • Skype for Business, Managed by CenturyLink - holistic UC&C platform integrating network, hosting and communications • Amazon Chime delivered by CenturyLink - cost-effective, fully-supported, easy-to-implement UC&C experience that solves many challenges of digital transformation • CenturyLink Ready-Access - global, reservationless audio conferencing solution • BlueJeans delivered by CenturyLink - high-quality, secure, scalable, cloud-based video collaboration system • CenturyLink Managed Video Conferencing - cloud-based conferencing solutions connect users and stakeholders around the world • CenturyLink Managed Event - flexible dial-in options, secure meeting access, and streamlined scheduling and attendance — with our professionally trained operator and customer care staff • CenturyLink Managed Webcasting Services - powered by ON24, allows users to distribute multimedia content through a customizable, interactive interface. • CenturyLink Web Meeting - intuitive, online experience that makes online meetings and webinars easy" **Seller Details:** - **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) - **Year Founded:** 1930 - **HQ Location:** Monroe, LA - **Twitter:** @lumentechco (9,161 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lumentechnologies/ (50,002 employees on LinkedIn®) - **Ownership:** NYSE:LUMN ### 15. [MAD Over Cloud](https://www.g2.com/products/mad-over-cloud/reviews) MAD Over Cloud is a comprehensive cloud hosting and connectivity solution designed to empower businesses by providing a robust suite of telecommunication services. This all-in-one platform enables organizations to manage their communication needs efficiently, ensuring seamless operations and enhanced productivity. Key Features and Functionality: - Phone Extensions: Facilitate internal and external communication with customizable phone extensions tailored to your business structure. - Line Hunts: Ensure no call goes unanswered by distributing incoming calls across multiple lines, optimizing call management. - Call Queues: Manage high call volumes effectively by placing incoming calls in queues, reducing wait times and improving customer satisfaction. - Interactive Voice Response (IVR: Automate call routing with IVR systems, allowing callers to interact through voice or keypad inputs for efficient service. - Soft Phones: Enable employees to make and receive calls via computers or mobile devices, supporting remote work and flexibility. - Voicemails: Provide reliable voicemail services to capture messages when lines are busy or unattended. - On-Hold Messages: Enhance caller experience with customized on-hold messages or music, keeping clients engaged during wait times. Primary Value and Solutions Provided: MAD Over Cloud addresses the critical need for reliable and scalable communication infrastructure without the burden of significant upfront investments. By offering a hosted solution, businesses can achieve 99% uptime without the costs associated with server maintenance or PABX systems. The service operates on a flexible, user-based monthly pricing model, which includes handsets, ensuring cost-effectiveness. This approach allows organizations to focus on their core operations while benefiting from a robust and adaptable communication system. **Seller Details:** - **Seller:** [Mad Over Tech](https://www.g2.com/sellers/mad-over-tech) - **Year Founded:** 2020 - **HQ Location:** Glen Waverley, AU - **LinkedIn® Page:** https://www.linkedin.com/company/madovertech01/ (1 employees on LinkedIn®) ### 16. [Mobex Hosted PBX](https://www.g2.com/products/mobex-hosted-pbx/reviews) With Mobex, your phone service will be more valuable than ever. Mobex is more affordable and customizable than big phone service providers that box you into generic packages & contracts. **Seller Details:** - **Seller:** [Mobex Business Telecommunications](https://www.g2.com/sellers/mobex-business-telecommunications) - **Year Founded:** 2012 - **HQ Location:** Tampa, US - **LinkedIn® Page:** https://www.linkedin.com/company/mobex-business-telecommunications/ (10 employees on LinkedIn®) ### 17. [MyOperator](https://www.g2.com/products/myoperator/reviews) ========================= WHAT IS MYOPERATOR? ========================= MyOperator is a business communication platform that integrates WhatsApp Business API, call management, and AI-powered chat and voice bots — delivering complete customer support automation at scale. Built as a full-stack Business AI Operator, MyOperator helps businesses streamline calls, automate WhatsApp conversations, and deploy intelligent bots — all within one powerful, no-code platform. Designed for modern customer expectations of 24/7, instant, and personalized service, it eliminates the need for multiple communication tools or fragmented workflows. ========================= WHY DO 12,000+ BRANDS CHOOSE MYOPERATOR? ========================= Today’s customers expect real-time, 24/7, and personalized responses, and MyOperator delivers that with: - WhatsApp & Call integration - WhatsApp campaign tools - AI-powered chatbots and voicebots - IVR System + Dialer - Easy to deploy - 14+ years of delivering excellence Trusted by leading names like Amazon, Apollo, Dominos, TCS, and Razorpay — and recognized as a call center leader in Asia — MyOperator brings communication, automation, and intelligence into one reliable platform. ========================= WHAT PRODUCTS DOES MYOPERATOR OFFER? ========================= \>\> INTEGRATED CALL, WHATSAPP, AND CHAT Manage all customer conversations — inbound and outbound — across calls, WhatsApp, and live chat. Route intelligently, switch channels contextually, and respond in real-time from a single unified dashboard. \>\> CAMPAIGN MANAGEMENT SUITE Plan, launch, and track Click-to-WhatsApp ads, IVR campaigns, and outbound call or WhatsApp broadcasts. Drive conversions with personalized, automated, and performance-tracked campaigns. \>\> WHATSAPP MARKETING SUITE Launch official WhatsApp marketing campaigns, automate chat flows, and drive conversions with Click-to-WhatsApp ads. Includes smart routing, broadcast tools, and compliance-ready messaging powered by the WhatsApp Business API. \>\> CALL CENTER SYSTEM A scalable call center platform with intelligent call routing, IVR, call tracking, call recording, sticky agents, and real-time analytics. \>\> GENAI CHATBOTS & VOICEBOTS AI-powered bots trained on your business data to automate FAQs, provide multilingual support, qualify leads, and smartly route queries — available 24x7. ========================= WHAT MAKES MYOPERATOR DIFFERENT? ========================= - ✅ 12,000+ brands use Call + WhatsApp to serve their customers - ✅ Over 2.5 billion conversations managed - ✅ Highly rated on Google, G2, and Capterra - ✅ Click-to-WhatsApp campaigns, IVR flows, bots, and call tracking in one stack - ✅ Built for scalability, simplicity, and smart business automation - ✅ Plug-and-play integrations **Average Rating:** 3.8/5.0 **Total Reviews:** 33 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator) - **Year Founded:** 2013 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @MyOperator (1,804 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2036252/ (306 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 47% Mid-Market, 47% Small-Business #### Pros & Cons **Pros:** - Customer Support (8 reviews) - Helpful (8 reviews) - Ease of Use (6 reviews) - Easy Setup (5 reviews) - Staff Support (5 reviews) **Cons:** - Missing Features (5 reviews) - Poor Customer Support (5 reviews) - Missing Functionality (4 reviews) - Integration Issues (3 reviews) - Poor UI Design (3 reviews) ### 18. [NetFortris Call Center](https://www.g2.com/products/netfortris-call-center/reviews) Get queues, on-demand recording, reporting and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [NetFortris](https://www.g2.com/sellers/netfortris) - **Year Founded:** 2004 - **HQ Location:** Plano, US - **Twitter:** @NetFortris (10,725 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/26604/ (98 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 19. [NewLync 2.0 UCaaS Solution](https://www.g2.com/products/newlync-2-0-ucaas-solution/reviews) NewLync is a Unified Communications as a Service platform, which is a cloud-based platform for enterprise communication and collaboration applications. NewLync offers a suite of integrated communication and collaboration tools, such as voice calling, video conferencing, instant messaging, presence, and file sharing, all delivered as a service over the Internet. **Seller Details:** - **Seller:** [New Rock](https://www.g2.com/sellers/new-rock) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 20. [NextPlane](https://www.g2.com/products/nextplane/reviews) NextPlane is a universal team hub service that enables your team to easily communicate from any platform or device, such as Microsoft Teams, Skype for Business Server, Slack, and Webex Teams. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Nextplane](https://www.g2.com/sellers/nextplane) - **Year Founded:** 2008 - **HQ Location:** Sunnyvale, US - **LinkedIn® Page:** https://www.linkedin.com/company/nextplane/ (5 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 21. [Norstar Cloud](https://www.g2.com/products/norstar-cloud/reviews) UNIFIED COMMUNICATIONS Voice, messaging, video conferencing and screen sharing all in one Cloud or On-Premise **Seller Details:** - **Seller:** [NORSTAR Networks](https://www.g2.com/sellers/norstar-networks) - **Year Founded:** 1987 - **HQ Location:** Wilkes-Barre, US - **Twitter:** @NORSTARNetworks (1,177 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2197900/ (23 employees on LinkedIn®) ### 22. [#One](https://www.g2.com/products/dream-broker-ltd-one/reviews) #One is a secure communication software offering a range of features to simplify communications and boost productivity. #One combines video meetings and conferencing, chats, instant messaging and file sharing seamlessly into one, cyber secure software. #One enables your teams and external partners to connect and collaborate effortlessly anywhere, anytime. The software caters to businesses, organisations, and individuals seeking a European GDPR-compliant communication platform to secure their communication. Key features of #One: - Online meetings and video conferences — Arrange and host secure online meetings and video conferences for real-time communication and collaboration with colleagues and external partners. Share presentations and important documents and use meeting chat for providing relevant information in written format. - Team chat and instant messaging — Chat with teams with rich group discussions to stay connected and updated on important topics. Connect with colleague via personal one-to-one instant messaging. Keep discussions organized with intuitive replies and chat history. - Rooms — Organise communication with teams and external stakeholders in #One Rooms, designed for streamlined collaboration. Rooms allow users to arrange online meetings, video calls, chats, and document sharing in one place per topic or team, helping teams and project members to stay aligned. Benefits of using #One: - All-in-one communication software — #One eliminates the need to switch between multiple tools by integrating video meetings, video calls, chat, instant messaging, and file sharing into one central platform. - Enhanced collaboration with dedicated rooms — Supports virtual collaboration rooms for departments, projects, or client communication. Each room serves as a centralised hub for messaging, meetings, and document sharing keeping everyone aligned and informed. - Secure and private infrastructure — Hosted in Finland within the EU on Dream Broker’s own server infrastructure, #One is built for organisations that take information security and privacy seriously. #One is audited by third-party experts in order to safeguard users’ data. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Dream Broker Ltd.](https://www.g2.com/sellers/dream-broker-ltd) - **Year Founded:** 2007 - **HQ Location:** Espoo, Finland, FI - **Twitter:** @DreamBrokerLtd (1,388 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dream-broker-oy/ (62 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 23. [OneCloud Networks](https://www.g2.com/products/onecloud-networks/reviews) Effective communications systems are critical to every business as they respond to the demands of todays work environment. **Seller Details:** - **Seller:** [OneCloud Networks](https://www.g2.com/sellers/onecloud-networks) - **Year Founded:** 2007 - **HQ Location:** Plano, US - **LinkedIn® Page:** http://www.linkedin.com/company/onecloud-networks (11 employees on LinkedIn®) ### 24. [Optus Loop Live](https://www.g2.com/products/optus-loop-live/reviews) Optus Loop Live lets you use business phone features on your mobile or PC with a monthly subscription and the Optus Loop Live app. **Seller Details:** - **Seller:** [Optus](https://www.g2.com/sellers/optus) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 25. [overtime.talk](https://www.g2.com/products/overtime-talk/reviews) Never miss a call again with Overtime's AI receptionist. Answer calls 24/7, book appointments, qualify leads, and handle customer enquiries automatically. Built for UK businesses **Seller Details:** - **Seller:** [overtime.talk](https://www.g2.com/sellers/overtime-talk) - **HQ Location:** Bedford, GB - **LinkedIn® Page:** https://www.linkedin.com/company/overtimetalk/ (1 employees on LinkedIn®) ## Parent Category [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## Related Categories - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## Buyer Guide ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.