---
title: i800 Reviews
meta_title: 'i800 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how i800 works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# i800 Reviews
**Vendor:** i800  
**Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About i800
i800, Multi-Channel cloud-hosted next generation conversation platform




## i800 Reviews
  ### 1. Good for the size

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jola M. | Head of Business Systems, Procurement and Planing, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** August 17, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about i800?**

I like that in one solution they cover 3 parts of the business customer service being the most important to me. I like they easy accessible and fast to reply.

**What do you dislike about i800?**

As much as the company started in 2017 is still relatively small so adjusting it to work with new setups takes time.

**What problems is i800 solving and how is that benefiting you?**

We deal with a lot of contacts i800 helps optimize that and reduce cost of the Customer Contact center. We recently moved our environment to a cloud-based solution and i800 is already there so establishing a connection was simple. It has great reporting options that help the CC team.



- [View i800 pricing details and edition comparison](https://www.g2.com/products/i800/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+23%3A43%3A39+-0500&secure%5Bsession_id%5D=f58053e4-223d-4462-a62a-9b8cf7d94065&secure%5Btoken%5D=9bbc3b9a99e2f01824164abc08836c678c809851f7ed2b6e8271fc0d993d3c7a&format=llm_user)

## i800 Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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