# Top Free Speech Analytics Software - Page 4 ## How Many Speech Analytics Software Products Does G2 Track? **Total Products under this Category:** 161 ### Category Stats (Aug 2026) - **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month _Last updated: August 06, 2026_ ## How Does G2 Rank Speech Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 23,300+ Authentic Reviews - 161+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Speech Analytics Software ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=1173&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=5511&focus%5B%5D=9134&focus%5B%5D=134634) Highlighted products: Genesys Cloud CX, RingEX, Dialpad Support, CloudTalk, Voiso, Talkdesk, CallMiner Eureka, and Maqsam. Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=talkdesk&focus%5B%5D=callminer-eureka&focus%5B%5D=maqsam) **Sponsored** ### RemoFirst RemoFirst is a global employment platform that lets companies hire full-time employees across 185+ countries and manage contractors in 150+ countries without setting up local entities or navigating international employment law on their own. From a single platform, companies can onboard employees, run payroll in local currencies, manage compliance, administer benefits and health insurance, run background checks, handle visa and work permit support, and provision equipment for their team. Built for startups and scaling companies that need to move fast across borders without the overhead of a traditional expansion. What sets RemoFirst apart: - Flat, transparent pricing: EOR starting from $199 person/month. Paying global contractors at $25 person/month. - 185+ countries for EOR, contractor management in 150+, visa support in 110+ - All in one place: payroll, compliance, benefits, health insurance, background checks, equipment and documents. - Human support always available, not just a ticketing system [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-15T04%3A54%3A39Z&secure%5Bdisplayable_resource_id%5D=1005955&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1185719&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1185719&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%2Ffree%3Fpage%3D4&secure%5Btoken%5D=e50b6c087660b9975d491f168a928b18238ff2c63983f66dc911a678b366059a&secure%5Burl%5D=https%3A%2F%2Fwww.remofirst.com%2Femployer-of-record%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3DEOR&secure%5Burl_type%5D=custom_url) ### [Insight7](https://www.g2.com/products/insight7/reviews) Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Insight7? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Insight7? - **Seller:** [Insight7.io](https://www.g2.com/sellers/insight7-io) - **Year Founded:** 2022 - **HQ Location:** Florida, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7aeecd9e4b0ced71507aabb86a539dea930a19108dfbbbe6d7e15e7a056c441&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsight7hq&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small, 31% Medium #### What Do G2 Reviewers Say About Insight7? _AI-generated summary from verified user reviews_ ##### Pros - Users find Insight7 to be **easy to use** with a user-friendly interface that enhances their research efficiency. - Users value the **insight generation capabilities** of Insight7, significantly enhancing efficiency and depth in research analysis. - Users appreciate the **time-saving insights analysis** of Insight7, enhancing efficiency in evaluating qualitative data significantly. - Users love how Insight7 offers **time-saving capabilities** that streamline their qualitative data analysis process effectively. - Users highlight the **time-saving** benefits of Insight7, streamlining research and enhancing the analysis of qualitative data. ##### Cons - Users are disappointed with **limited free outputs** and the inability to rename or edit documents in their library. - Users desire **more robust features** for visualizing data trends, as current limitations hinder identifying long-term patterns. - Users note **accuracy issues** with Insight7's AI analytics but remain optimistic about future improvements. - Users note that the **accuracy of AI analytics** in Insight7 needs improvement, but see potential for growth. - Users are frustrated by the **feature limitations** of Insight7, particularly the restriction to only 3 free outputs. #### What Are Recent G2 Reviews of Insight7? **["Better experience with Insight7"](https://www.g2.com/survey_responses/insight7-review-11798102)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/insight7-review-11798102) **["One of the best research support platforms"](https://www.g2.com/survey_responses/insight7-review-10567157)** **Rating:** 5.0/5.0 stars _— Meghan G._ [Read full review](https://www.g2.com/survey_responses/insight7-review-10567157) ### [Jaro](https://www.g2.com/products/jaro/reviews) Jaro is an AI platform that transcribes and analyzes 100% of your call-center conversations - surfacing sales, service, and compliance insights, real-time alerts, dashboards, deep research on whole data options, insights AI and automatic CRM export. No complex integration; connect your call recordings and start immediately. #### Who Is the Company Behind Jaro? - **Seller:** [Jaro Algorithms](https://www.g2.com/sellers/jaro-algorithms) - **HQ Location:** Tel Aviv, IL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b63e151c9d64f3416a76e763192faa48e94272d65c69a0261d8e1960eb22d25a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjaro-ai&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® ### [Klearcom Platform](https://www.g2.com/products/klearcom-platform/reviews) Klearcom has developed a non-intrusive SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 96+ countries. Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers. We enable our customers to benchmark local performance in over 96+ countries, revealing blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time. Key platform advantages include measuring audio quality at each call stage, IVR/speech bot testing in 96+ countries, and speech intent testing in 40+ languages. For example, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and transfers the call correctly. The biggest advantage is that our platform requires zero integration with customer systems—just provide the number, and Klearcom handles the rest. Klearcom's solution is innovative because it introduces new capabilities to contact centers, specifically enhancing Interactive Voice Response (IVR) systems and ensuring toll-free number reliability, thereby significantly improving global customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Klearcom Platform? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind Klearcom Platform? - **Seller:** [Klearcom](https://www.g2.com/sellers/klearcom) - **Year Founded:** 2016 - **HQ Location:** New York, US - **Twitter:** @KlearcomTech 34 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74f5f3264558976353390759857576b4ea5229814aa77c355ae35d7bf55d7473&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fklearcom%2F&secure%5Burl_type%5D=linkedin_company_website) 59 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Klearcom Platform? **["Contact Centre validation - Excellent Support"](https://www.g2.com/survey_responses/klearcom-platform-review-11331400)** **Rating:** 4.5/5.0 stars _— Verified User in Pharmaceuticals_ [Read full review](https://www.g2.com/survey_responses/klearcom-platform-review-11331400) ### [MiaRec](https://www.g2.com/products/miarec/reviews) MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. Key Features: Auto QA Customer Experience Insights Sales & Revenue Insights Auto Follow-Ups & Workflow Automation AI Prompt Designer Learn more at www.miarec.com **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate MiaRec? - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind MiaRec? - **Seller:** [MiaRec](https://www.g2.com/sellers/miarec) - **Year Founded:** 2013 - **HQ Location:** Campbell, US - **Twitter:** @MiaRecInc - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fbd336eed9aceec394b31ccb3b110cba44b1f7e28bacba33f2c9616f7c938c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmiarec%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of MiaRec? **["MiaRec is a automated QA for contact centers.."](https://www.g2.com/survey_responses/miarec-review-9506894)** **Rating:** 5.0/5.0 stars _— Farrok S._ [Read full review](https://www.g2.com/survey_responses/miarec-review-9506894) ### [NeoSound Intelligence](https://www.g2.com/products/neosound-intelligence/reviews) NeoSound Intelligence is an AI-powered speech analytics solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better. NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales. #### Who Is the Company Behind NeoSound Intelligence? - **Seller:** [NeoSound Intelligence B.V.](https://www.g2.com/sellers/neosound-intelligence-b-v) - **Year Founded:** 2018 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d76d2589f6f824cb78c6cfb793ba98e912d8de23a6b4219600c9169e0d05348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpireddomainscom&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of NeoSound Intelligence? **["Very helpful for training our agents"](https://www.g2.com/survey_responses/neosound-intelligence-review-4216037)** **Rating:** 5.0/5.0 stars _— Olga M._ [Read full review](https://www.g2.com/survey_responses/neosound-intelligence-review-4216037) **["Excellent Product for European Call centres"](https://www.g2.com/survey_responses/neosound-intelligence-review-4213066)** **Rating:** 4.0/5.0 stars _— Priyesh S._ [Read full review](https://www.g2.com/survey_responses/neosound-intelligence-review-4213066) #### What Are G2 Users Discussing About NeoSound Intelligence? - [What is NeoSound Intelligence used for?](https://www.g2.com/discussions/what-is-neosound-intelligence-used-for) ### [Pobuca Experience Cloud](https://www.g2.com/products/pobuca-experience-cloud/reviews) Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Pobuca Experience Cloud? - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Pobuca Experience Cloud? - **Seller:** [Pobuca](https://www.g2.com/sellers/pobuca-dffeaa58-46dd-4e1e-ac18-08aa406e449f) - **Year Founded:** 2000 - **HQ Location:** London, Athens - **Twitter:** @siebenGR 174 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782fcee60fd9cb8eba70d83bd6367ff7f079180d03ee11249aa32106b90a890b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpobuca%2F&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Pobuca Experience Cloud? **["A suitable platform for sales order and advertisement software."](https://www.g2.com/survey_responses/pobuca-experience-cloud-review-3129953)** **Rating:** 5.0/5.0 stars _— Dennis M._ [Read full review](https://www.g2.com/survey_responses/pobuca-experience-cloud-review-3129953) #### What Are G2 Users Discussing About Pobuca Experience Cloud? - [What is Pobuca Experience Cloud used for?](https://www.g2.com/discussions/what-is-pobuca-experience-cloud-used-for) ### [RocketPhone.ai](https://www.g2.com/products/rocketphone-ai/reviews) RocketPhone’s all-in-one business phone system with smart automation lets your teams focus on delighting customers, not on admin. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind RocketPhone.ai? - **Seller:** [RocketPhone.ai](https://www.g2.com/sellers/rocketphone-ai) - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42850eb04a3291e2576f77637d5f6311d235dbab4ffea8b7706c8d02dcb9e5bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frocketphone%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of RocketPhone.ai? **["Great product"](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492)** **Rating:** 5.0/5.0 stars _— Roman H._ [Read full review](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492) ### [ViaDialog](https://www.g2.com/products/viadialog-viadialog/reviews) Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate ViaDialog? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind ViaDialog? - **Seller:** [ViaDialog](https://www.g2.com/sellers/viadialog) - **Year Founded:** 2012 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bab8765a7cdc05bbc6164e4c6026dcbb32b6abec0465aaf1fb7e5365efe4d1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviadialog%2F&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About ViaDialog? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **omnichannel hub for customer interactions** in ViaDialog, enhancing communication efficiency and engagement. ##### Cons - Users express concerns about **update issues** , highlighting the necessity for the product to stay current with the latest versions. #### What Are Recent G2 Reviews of ViaDialog? **["The 1st intelligent and codable platform for customer interactions"](https://www.g2.com/survey_responses/viadialog-review-8508190)** **Rating:** 5.0/5.0 stars _— Sandeep N._ [Read full review](https://www.g2.com/survey_responses/viadialog-review-8508190) **["A reliable and constantly evolving telephony solution"](https://www.g2.com/survey_responses/viadialog-review-10685236)** **Rating:** 5.0/5.0 stars _— David C._ [Read full review](https://www.g2.com/survey_responses/viadialog-review-10685236) ### [VLM](https://www.g2.com/products/vlm/reviews) Voiceracx.ai provides AI platform offering voice and chat automation for startups, growing businesses, and large enterprises. It helps automate customer and employee conversations across voice calls, chat, WhatsApp, web, and other digital channels. Our AI-powered voice and chat agents reduce manual workload, handle high-volume queries, and improve efficiency. Built with strong data security and compliance, it supports businesses across industries. With easy no-code tools, companies can create customized AI assistants and seamlessly integrate with CRM, ERP, and business systems to boost productivity, and drive growth. #### Who Is the Company Behind VLM? - **Seller:** [VOICERAcx](https://www.g2.com/sellers/voiceracx) - **Year Founded:** 2018 - **HQ Location:** Princeton, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28d8f572ce66e16a61bb4607b7fbf910d32676b9e284bdada9cf4c23854a4aab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiceracx&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® ### [Voice Analytics](https://www.g2.com/products/voice-analytics/reviews) VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls (names of competitors, words related to dissatisfaction or cancellation of a contract, etc.). Our KPI composer allows filtering large volumes of calls to find information in seconds. Our solution also counts with an acoustic engine that identifies periods of silence, volume, speed, emotions and speech styles of both the customer and the agent (happiness, disgust, disappointment, insecurity and neutrality). The solution is available in two modalities, an "offline" one, which analyzes calls after they have ended, and a real-time one, which analyzes calls while they are in progress. The real-time solution supports agents during conversations, recommending best next actions and creating alerts based on call content and customer sentiment, it automatically opens the information agents need, reducing on-hold times and increasing customer satisfaction. Our interface is easy to use and very intuitive, displaying the results of the company's KPIs in clear graphs and actionable information. The system architecture allows integrations with other CRM systems, and with the results of NPS or CSAT scores, being able to export or import information easily. The system has different modules in its all-in-one solution that measure the customer's experience and the performance of agents allowing you to take action and guarantee the best quality in customer service. Automatic identification and notification of critical conversations through keyword and phrase recognition allows managers to act in time to avoid customer churn. Detailed call categorization allows the discovery of the reasons and topics that generate the highest call volume and the identification of associated sentiments. Through the AI based Insight Learning module, it is possible to compare groups of calls and find characteristics that differentiate successful from unsuccessful calls, enabling the creation of best practices. In addition, the platform counts with a GDPR module that automatically eliminates calls with sensitive information that do not comply with data protection and PCI laws and put the customer's privacy at risk. #### Who Is the Company Behind Voice Analytics? - **Seller:** [Xdroid](https://www.g2.com/sellers/xdroid) - **Year Founded:** 2008 - **HQ Location:** Mechelen, BE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a2361fa01de3792f522dd59833815d33d88fa7fc142178d70aaf5c571b8e8a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxdroid-voiceanalytics&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® - [‹ Prev ‹ Prev](/categories/speech-analytics/free?order=g2_score&page=3#product-list) - [1](/categories/speech-analytics/free?order=g2_score#product-list) - [2](/categories/speech-analytics/free?order=g2_score&page=2#product-list) - [3](/categories/speech-analytics/free?order=g2_score&page=3#product-list) - 4 - Next › Next › Spotlight Categories [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) [E-Signature Software](https://www.g2.com/categories/e-signature) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Contact Center Software](https://www.g2.com/categories/contact-center) [Relational Databases](https://www.g2.com/categories/relational-databases) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) [Browse Speech Analytics Themes](/categories/speech-analytics/themes)