# Best Restaurant Reservations Software for Small Business *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Products classified in the overall Restaurant Reservations category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Restaurant Reservations to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Restaurant Reservations category. In addition to qualifying for inclusion in the Restaurant Reservations Software category, to qualify for inclusion in the Small Business Restaurant Reservations Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## How Many Restaurant Reservations Software Products Does G2 Track? **Total Products under this Category:** 133 ### Category Stats (Jul 2026) - **Average Rating**: 4.46/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: OpenTable for Restaurants (+0.02%) - Among all products in this category, OpenTable for Restaurants recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Restaurant Reservations Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 700+ Authentic Reviews - 133+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### SevenRooms SevenRooms is a type of hospitality management software solution designed to help operators enhance profitability by streamlining and controlling the guest experience. It provides tools for managing reservations, waitlists, and table assignments while maintaining a centralized record of guest interactions and preferences. As a category, hospitality management platforms combine front-of-house operations, guest relationship management, and marketing capabilities to support daily service and long-term revenue goals. SevenRooms targets restaurants, hotels, nightlife venues, and entertainment operators that require coordinated guest handling across multiple touchpoints. Typical use cases include handling peak dining periods with optimized seating plans, converting walk-ins with virtual waitlists, coordinating private events, and integrating online ordering and payments to reduce manual workflows. The platform’s guest-profile focus supports personalization and repeat business by capturing dining history, seating preferences, dietary notes, and communication consent. Operators can use those profiles to segment audiences for email campaigns, promote events or targeted offers, and tailor on-site interactions. SevenRooms also aggregates reviews and behavioral data to inform service adjustments and marketing strategies, enabling managers to make data-driven decisions about staffing, menu planning, and promotional timing. Key features include an intuitive reservation management system, virtual waitlist functionality, and detailed table-management tools that improve seating efficiency and reduce idle covers. Marketing automation and email capabilities enable scheduled communications and campaign segmentation based on guest attributes and visit behavior. Commission-free reservation handling is available to allow operators to retain booking revenue that might otherwise be paid to third parties. Integrations with point-of-sale and payment systems facilitate unified transaction records and streamline settlement and reporting. Collectively, these features provide operational visibility across service shifts, enhance the consistency of guest interactions, and support targeted outreach that aims to increase return visits and overall revenue without relying on intermediary booking commissions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=894&secure%5Bchosen_at%5D=2026-07-04T21%3A32%3A34Z&secure%5Bdisplayable_resource_id%5D=894&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=894&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47833&secure%5Bresource_id%5D=894&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frestaurant-reservations%2Fsmall-business&secure%5Btoken%5D=524ab75b23e55ad521f32108afef9900506fd0c89f44bfc3fd9575e9f1368e6a&secure%5Burl%5D=https%3A%2F%2Fwww.doordash.com%2Fen-US&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Restaurant Reservations Software Products in 2026? ### 1. [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, premium communications, and more, restaurants can manage all their most important data in one place to scale their success. **Average Rating:** 4.4/5.0 **Total Reviews:** 281 **How Do G2 Users Rate OpenTable for Restaurants?** - **Quality of Support:** 8.8/10 (Category avg: 8.8/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind OpenTable for Restaurants?** - **Seller:** [OpenTable, Inc.](https://www.g2.com/sellers/opentable-inc) - **Company Website:** https://www.OpenTable.com - **Year Founded:** 1998 - **HQ Location:** San Francisco, US - **Twitter:** @OpenTable (51,863 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12181/ (2,204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** General Manager, Owner - **Top Industries:** Restaurants, Hospitality - **Company Size:** 47% Small-Business, 46% Mid-Market #### What Are OpenTable for Restaurants's Pros and Cons? **Pros:** - Ease of Use (50 reviews) - Reservation Management (29 reviews) - Customer Support (24 reviews) - Reservations Management (23 reviews) - Customization (14 reviews) **Cons:** - Expensive (27 reviews) - Limited Customization (12 reviews) - High Fees (8 reviews) - Integration Issues (8 reviews) - Not User-Friendly (7 reviews) ### What Do G2 Reviewers Say About OpenTable for Restaurants? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of OpenTable, facilitating easy navigation and guest management for restaurant owners. - Users enjoy the **intuitive reservation management** system of OpenTable, enhancing efficiency and minimizing overbooking risks. - Users appreciate the **responsive and thorough customer support** , enhancing the overall experience with OpenTable for Restaurants. - Users value the **intuitive reservation management** of OpenTable, which streamlines bookings and optimizes restaurant operations effectively. - Users value the **customization capabilities** of OpenTable, allowing tailored experiences for diverse restaurant needs and audiences. **Cons:** - Users find OpenTable to be **far too expensive** , leading some to explore alternative reservation services. - Users wish for more **customization options** in OpenTable, citing limitations in guest profiles and operational hours. - Users are concerned about the **high fees** with OpenTable, which significantly impact the profitability of their restaurants. - Users face **integration issues** with OpenTable, especially concerning platforms like Shopify and WooCommerce, impacting usability. - Users find OpenTable's interface **not user-friendly** , with features inconsistent across devices and a complex events setup. #### What Are Recent G2 Reviews of OpenTable for Restaurants? **"[Streamlined Reservations with Intuitive Interface](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11586345)"** **Rating:** 5.0/5.0 stars *— Kent D.* [Read full review](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11586345) --- **"[Full-Featured, Intuitive Booking System](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11132254)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11132254) --- #### What Are G2 Users Discussing About OpenTable for Restaurants? - [Is OpenTable free for restaurants?](https://www.g2.com/discussions/opentable-is-opentable-free-for-restaurants) - 1 comment - [Is OpenTable free for restaurants?](https://www.g2.com/discussions/is-opentable-free-for-restaurants) - [How do I redeem my OpenTable points?](https://www.g2.com/discussions/opentable-how-do-i-redeem-my-opentable-points) - [How do I redeem my OpenTable points?](https://www.g2.com/discussions/how-do-i-redeem-my-opentable-points) - [How much does it cost to use OpenTable?](https://www.g2.com/discussions/opentable-how-much-does-it-cost-to-use-opentable) ### 2. [UMAI](https://www.g2.com/products/umai/reviews) UMAI is a modern reservation system that helps restaurants fill more seats, grow revenue, and turn first-time guests into loyal regulars. With dynamic seating tools, powerful guest data, easy-to-use features, and personalised marketing to bring guests back with automated campaigns, UMAI helps ambitious operators streamline service and scale their business without sacrificing hospitality. Enterprise-grade tools. Without the enterprise cost. **Average Rating:** 4.8/5.0 **Total Reviews:** 37 **How Do G2 Users Rate UMAI?** - **Quality of Support:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind UMAI?** - **Seller:** [UMAI](https://www.g2.com/sellers/umai) - **Year Founded:** 2016 - **HQ Location:** Kuala Lumpur, MY - **LinkedIn® Page:** https://www.linkedin.com/company/umai-restaurant-reservations/ (55 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Food & Beverages, Restaurants - **Company Size:** 73% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of UMAI? **"[Seamless Google My Business Integration and Effortless Reservations](https://www.g2.com/survey_responses/umai-review-12809672)"** **Rating:** 5.0/5.0 stars *— Jamie S.* [Read full review](https://www.g2.com/survey_responses/umai-review-12809672) --- **"[Effortless Reservations, Superb UI, Needs Queueing System](https://www.g2.com/survey_responses/umai-review-12604628)"** **Rating:** 4.5/5.0 stars *— Henry S.* [Read full review](https://www.g2.com/survey_responses/umai-review-12604628) --- ### 3. [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) SevenRooms is a type of hospitality management software solution designed to help operators enhance profitability by streamlining and controlling the guest experience. It provides tools for managing reservations, waitlists, and table assignments while maintaining a centralized record of guest interactions and preferences. As a category, hospitality management platforms combine front-of-house operations, guest relationship management, and marketing capabilities to support daily service and long-term revenue goals. SevenRooms targets restaurants, hotels, nightlife venues, and entertainment operators that require coordinated guest handling across multiple touchpoints. Typical use cases include handling peak dining periods with optimized seating plans, converting walk-ins with virtual waitlists, coordinating private events, and integrating online ordering and payments to reduce manual workflows. The platform’s guest-profile focus supports personalization and repeat business by capturing dining history, seating preferences, dietary notes, and communication consent. Operators can use those profiles to segment audiences for email campaigns, promote events or targeted offers, and tailor on-site interactions. SevenRooms also aggregates reviews and behavioral data to inform service adjustments and marketing strategies, enabling managers to make data-driven decisions about staffing, menu planning, and promotional timing. Key features include an intuitive reservation management system, virtual waitlist functionality, and detailed table-management tools that improve seating efficiency and reduce idle covers. Marketing automation and email capabilities enable scheduled communications and campaign segmentation based on guest attributes and visit behavior. Commission-free reservation handling is available to allow operators to retain booking revenue that might otherwise be paid to third parties. Integrations with point-of-sale and payment systems facilitate unified transaction records and streamline settlement and reporting. Collectively, these features provide operational visibility across service shifts, enhance the consistency of guest interactions, and support targeted outreach that aims to increase return visits and overall revenue without relying on intermediary booking commissions. **Average Rating:** 4.7/5.0 **Total Reviews:** 71 **How Do G2 Users Rate SevenRooms?** - **Quality of Support:** 8.9/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind SevenRooms?** - **Seller:** [DoorDash](https://www.g2.com/sellers/doordash) - **Company Website:** https://www.doordash.com/en-US - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @DoorDash (256,865 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3205573/ (80,579 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Restaurants - **Company Size:** 46% Mid-Market, 39% Small-Business #### What Are SevenRooms's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Reservation Management (3 reviews) - Customer Satisfaction (2 reviews) - Data Management (2 reviews) - Marketing Support (2 reviews) **Cons:** - Limited Customization (2 reviews) - Setup Difficulty (2 reviews) - App Compatibility (1 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About SevenRooms? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of SevenRooms, which simplifies reservation management and enhances staff efficiency. - Users value the **user-friendly reservation management** of SevenRooms, which simplifies tracking guest preferences and managing bookings. - Users appreciate the **customer satisfaction** features of SevenRooms, enhancing personalized, high-touch hospitality experiences. - Users value the **unified data management** system of SevenRooms, enhancing operations with secure and efficient guest handling. - Users value the **integrated marketing support** of SevenRooms, enhancing their ability to manage guest relationships and revenue. **Cons:** - Users find **limited customization** challenging, as it requires technical skills and complicates managing group bookings. - Users find the **setup difficulty** challenging, with a time-consuming onboarding and complex customization for smaller teams. - Users highlight the **incompatibility with Android OS** as a significant drawback affecting their experience with SevenRooms. - Users feel that the pricing for SevenRooms could be more **flexible for smaller establishments** to enhance accessibility. - Users report **integration issues** between Oracle Micros and SevenRooms, causing challenges in functionality for some outlets. #### What Are Recent G2 Reviews of SevenRooms? **"[Exceptional Reservation Management with Revenue Boosting Features](https://www.g2.com/survey_responses/sevenrooms-review-12600432)"** **Rating:** 5.0/5.0 stars *— Sasha S.* [Read full review](https://www.g2.com/survey_responses/sevenrooms-review-12600432) --- **"[Versatile Booking Tool with a Learning Curve](https://www.g2.com/survey_responses/sevenrooms-review-12610548)"** **Rating:** 4.5/5.0 stars *— David G.* [Read full review](https://www.g2.com/survey_responses/sevenrooms-review-12610548) --- #### What Are G2 Users Discussing About SevenRooms? - [What is UCS used for?](https://www.g2.com/discussions/what-is-ucs-used-for) - 1 comment - [What is Cisco UCS equipment?](https://www.g2.com/discussions/what-is-cisco-ucs-equipment) - [Does SevenRooms have an app?](https://www.g2.com/discussions/does-sevenrooms-have-an-app) - 2 comments, 1 upvote ### 4. [Tock](https://www.g2.com/products/tock/reviews) Tock is the reservation and table management platform that works for the hospitality industry. For over a decade, Tock has been working to create solutions to the industry’s toughest problems. From eliminating no-shows to controlling costs, Tock builds tools that help businesses adapt to hospitality’s ever-changing needs through greater creativity and control. Restaurants, wineries, hotels, and bars all around the world love Tock for its flexibility, customization, and world-class support. **Average Rating:** 4.2/5.0 **Total Reviews:** 95 **How Do G2 Users Rate Tock?** - **Quality of Support:** 8.8/10 (Category avg: 8.8/10) - **Ease of Use:** 7.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Tock?** - **Seller:** [Tock](https://www.g2.com/sellers/tock) - **Year Founded:** 2014 - **HQ Location:** Chicago, IL - **Twitter:** @tock (5,251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tock (159 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** General Manager - **Top Industries:** Restaurants, Wine and Spirits - **Company Size:** 66% Small-Business, 30% Mid-Market #### What Are Tock's Pros and Cons? **Pros:** - Communication (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Integrations (1 reviews) - Reservations Management (1 reviews) **Cons:** - Navigation Issues (1 reviews) - Not User-Friendly (1 reviews) - Poor Navigation (1 reviews) - Reservation System Issues (1 reviews) ### What Do G2 Reviewers Say About Tock? *AI-generated summary from verified user reviews* **Pros:** - Users find Tock's **guest communication and integration** superior, making reservations efficient and easy to manage. - Users find Tock's **ease of use** for making reservations efficient and superior for guest communication and integration. - Users find Tock to be **efficient and easy to use** , enhancing reservation management and guest communication. - Users appreciate the **excellent integrations** of Tock, enhancing guest communication and simplifying the reservation process. - Users value Tock's **efficient and user-friendly reservations management** , enhanced by excellent guest communication and integration. **Cons:** - Users find Tock's navigation **unintuitive** , making it challenging to manage reports and reservations effectively. - Users find Tock's interface **not user-friendly** , as navigation through reports and reservations can be confusing. - Users find Tock's interface **poorly navigable** , making it challenging to manage reports and reservations efficiently. - Users find the **reservation system unintuitive** , making navigation through reports and management more difficult than necessary. #### What Are Recent G2 Reviews of Tock? **"[Operator of Tock since 2019 as a Maitre'D, General Manager and Service Director.](https://www.g2.com/survey_responses/tock-review-9984049)"** **Rating:** 5.0/5.0 stars *— Michele D.* [Read full review](https://www.g2.com/survey_responses/tock-review-9984049) --- **"[Wineries who Tock](https://www.g2.com/survey_responses/tock-review-9981725)"** **Rating:** 4.5/5.0 stars *— Nicole Y.* [Read full review](https://www.g2.com/survey_responses/tock-review-9981725) --- #### What Are G2 Users Discussing About Tock? - [What is Tock used for?](https://www.g2.com/discussions/what-is-tock-used-for) ### 5. [Yelp Guest Manager](https://www.g2.com/products/yelp-guest-manager/reviews) Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one product. Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating. With the new Reserve with Google integration, restaurants can now make their tables available on both Yelp and Google to reach more guests. **Average Rating:** 4.2/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Yelp Guest Manager?** - **Quality of Support:** 7.7/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Yelp Guest Manager?** - **Seller:** [Yelp for Business Owners](https://www.g2.com/sellers/yelp-for-business-owners) - **Year Founded:** 2004 - **HQ Location:** San Francisco, CA - **Twitter:** @Yelp (98,121 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/31517/ (6,940 employees on LinkedIn®) - **Ownership:** YELP **Who Uses This Product?** - **Top Industries:** Food & Beverages, Hospitality - **Company Size:** 45% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of Yelp Guest Manager? **"[A grat way to repond to customer feeback](https://www.g2.com/survey_responses/yelp-guest-manager-review-11715139)"** **Rating:** 5.0/5.0 stars *— Marina W.* [Read full review](https://www.g2.com/survey_responses/yelp-guest-manager-review-11715139) --- **"[Simple and easy to use. Doesn’t over Complicate](https://www.g2.com/survey_responses/yelp-guest-manager-review-7076715)"** **Rating:** 4.0/5.0 stars *— Tyler A.* [Read full review](https://www.g2.com/survey_responses/yelp-guest-manager-review-7076715) --- #### What Are G2 Users Discussing About Yelp Guest Manager? - [What is Yelp Guest Manager used for?](https://www.g2.com/discussions/what-is-yelp-guest-manager-used-for) - [What services does yelp provide?](https://www.g2.com/discussions/what-services-does-yelp-provide) - [How do you check your reservations on Yelp?](https://www.g2.com/discussions/how-do-you-check-your-reservations-on-yelp) - [How do you make reservations on Yelp?](https://www.g2.com/discussions/how-do-you-make-reservations-on-yelp) ### 6. [Hostie](https://www.g2.com/products/hostie/reviews) Hostie is a virtual concierge solution specifically designed for restaurants to enhance customer engagement and streamline communication. This innovative tool ensures that every call, text, or inquiry is handled in the unique voice of your establishment, minimizing missed reservations and maximizing guest satisfaction. By automating responses to common questions about reservations, operating hours, takeout options, and events, Hostie allows your staff to concentrate on delivering exceptional service while maintaining a seamless interaction with guests. The target audience for Hostie includes restaurant owners and managers who are looking to improve operational efficiency and enhance the guest experience. With the growing demand for quick and accurate responses in the hospitality sector, Hostie serves as an essential asset for establishments of all sizes. Whether you run a small café or a large dining venue, this virtual concierge can adapt to your specific needs, ensuring that your guests receive timely information and assistance. One of the key features of Hostie is its ability to provide real-time visibility into every conversation. This transparency allows restaurant operators to monitor guest interactions and gain valuable insights into customer preferences and behaviors. By understanding what guests are asking and how they engage with your restaurant, you can tailor your offerings and improve service quality. This data-driven approach not only enhances the guest experience but also empowers restaurant staff to make informed decisions that drive customer loyalty. Hostie stands out in the market due to its seamless integration with existing restaurant systems, ensuring a smooth transition without disrupting current operations. Built by professionals with extensive experience in the hospitality industry, Hostie is backed by responsive support from a team that understands the fast-paced nature of restaurant work. This commitment to customer service ensures that users can rely on Hostie to function effectively, allowing them to focus on what they do best—providing outstanding dining experiences. In summary, Hostie is more than just a virtual assistant; it is a comprehensive solution that transforms how restaurants communicate with their guests. By automating routine inquiries and providing actionable insights, Hostie enhances operational efficiency and elevates the overall guest experience, making it an invaluable tool for any restaurant looking to thrive in a competitive market. **Average Rating:** 4.6/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Hostie?** - **Quality of Support:** 9.3/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Hostie?** - **Seller:** [Hostie AI](https://www.g2.com/sellers/hostie-ai) - **Company Website:** https://www.hostie.ai - **Year Founded:** 2024 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/hostie-ai/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Restaurants, Hospitality - **Company Size:** 57% Small-Business, 17% Mid-Market #### What Are Hostie's Pros and Cons? **Pros:** - Efficiency (7 reviews) - Ease of Use (6 reviews) - Customer Satisfaction (5 reviews) - Setup Ease (5 reviews) - Reservation Management (4 reviews) **Cons:** - Reservation System Issues (2 reviews) - Lacking Features (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) - Poor Usability (1 reviews) ### What Do G2 Reviewers Say About Hostie? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency** of Hostie, streamlining calls, reservations, and inquiries, allowing more focus on customer experience. - Users find Hostie to be incredibly **easy to use** , with a straightforward setup and responsive customer support. - Users appreciate the **enhanced customer satisfaction** Hostie provides by ensuring 24/7 call coverage and accurate information. - Users find the **initial setup of Hostie very easy** , enabling efficient management of calls and reservations. - Users appreciate how Hostie enhances efficiency by providing **24/7 reservation management** , allowing them to focus on guest interactions. **Cons:** - Users are frustrated by the **reservation system issues** in Hostie, including incorrect information and poor handling of requests. - Users find it frustrating that Hostie lacks **note-taking features** for reservations, missing key guest requests. - Users note the **limited customization** options for location-specific requirements, causing inconsistencies and frustrations during bookings. - Users express frustration with Hostie’s **lack of user-friendliness** , often leading to incorrect information and chaotic experiences. - Users find the **poor usability** of Hostie frustrating, noting its repetitive nature and lack of genuine human interaction. #### What Are Recent G2 Reviews of Hostie? **"[Hostie Is a Game-Changer for Hospitality](https://www.g2.com/survey_responses/hostie-review-12634943)"** **Rating:** 5.0/5.0 stars *— David L.* [Read full review](https://www.g2.com/survey_responses/hostie-review-12634943) --- **"[Superb Support and Customizable Setup](https://www.g2.com/survey_responses/hostie-review-12572273)"** **Rating:** 5.0/5.0 stars *— Rocco S.* [Read full review](https://www.g2.com/survey_responses/hostie-review-12572273) --- ### 7. [Eat App](https://www.g2.com/products/eat-app-eat-app/reviews) Eat App is the leading reservation and guest management software for restaurants across the globe. Boasting features like advanced CRM, reporting, automation, waitlist and more, Eat provides world-class restaurants with a one-stop solution for all their management needs. Along with strategic partnerships with industry leaders like The Ritz Carlton Group and Fairmont Hotels and Resorts, Eat App has raised USD $16M to date, including investments from renowned Silicon Valley VC 500 Startups and MEVP, making it one of Forbes 50 Most-Funded Startups In The Middle East. Eat App's guest and reservation management system comprises of an extensive set of features including advanced CRM, reporting, and guest database aimed at helping restaurants improve operational efficiency, increase revenue, and create a seamless guest experience by harnessing the power of guest data. With a mission to help restaurants provide the best guest experience in an efficient manner, Eat App's system allows restaurant staff to manage guest flow, control shifts, and set capacity. Eat App also integrates with other restaurant technologies like POS and PBX phone systems, further streamlining restaurant operations, and helping build comprehensive guest profiles with data from multiple sources. Additionally, Eat App's extensive reporting system also provides in-depth guest & reservation data analytics with the aim to help managers track restaurant performance and make data-backed decisions. Built on a cloud-based system, Eat App is a cross-platform technology that syncs across multiple devices including native iPad, Android, and iPad apps. Eat App also provides a centralized system for managing multiple restaurants by combining reservations, guest databases, analytics, and reservations for all restaurants in one location. **Average Rating:** 4.7/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Eat App?** - **Quality of Support:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Eat App?** - **Seller:** [Eat App](https://www.g2.com/sellers/eat-app) - **Year Founded:** 2015 - **HQ Location:** Dubai - **LinkedIn® Page:** https://www.linkedin.com/company/eat-app/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Restaurants, Hospitality - **Company Size:** 43% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of Eat App? **"[Works great!](https://www.g2.com/survey_responses/eat-app-review-11534398)"** **Rating:** 5.0/5.0 stars *— Sebastiaan H.* [Read full review](https://www.g2.com/survey_responses/eat-app-review-11534398) --- **"[Efficient and Easy to Navigate for Users](https://www.g2.com/survey_responses/eat-app-review-12951521)"** **Rating:** 4.5/5.0 stars *— Nancy N.* [Read full review](https://www.g2.com/survey_responses/eat-app-review-12951521) --- ## What Is Restaurant Reservations Software? [Reservation Software](https://www.g2.com/categories/reservation) ## What Software Categories Are Similar to Restaurant Reservations Software? - [Restaurant Management Software](https://www.g2.com/categories/restaurant-management)