Best Live Chat Software - Page 33

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 502

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 102,800+ Authentic Reviews
  • 502+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

Sinorbis

Sinorbis is on a mission to simplify how international marketing teams create digital experiences to engage global audiences, wherever they are. Our platform centralises fragmented channels and enables teams to manage the entire customer journey from one place. Reach  - Reach and build an audience wherever they are. Create seamless experiences with localised digital content, assets and collateral. Ensure your brand is discoverable on any channel, in any market. Engage - Engage prospects on the channels they already use like WeChat and WhatsApp. Centralise fragmented messaging channels into a single hub. Nurture your audience at scale in the markets that matter. Convert - Build trust with prospects through direct, one-to-one conversations on the channels they prefer. Share the right localised message and content at the right time. Support decision making and drive outcomes.

Average Rating: 4.4/5.0

Total Reviews: 5

How Do G2 Users Rate Sinorbis?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Sinorbis?

  • Seller: Sinorbis
  • Year Founded: 2016
  • HQ Location: Sydney, AU
  • Twitter: @sinorbistweet
    276 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of Sinorbis?

sisCall Center

Sistema Call Center: aumente a produtividade da sua Central de Atendimento por meio de um Software com Discador Automático, Gestão de Filas, Gravação de Chamadas e URA Ativa e Receptiva!

Who Is the Company Behind sisCall Center?

SiteHood

SiteHood offers live chat solution for online sales and service on websites.

Who Is the Company Behind SiteHood?

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Sorraia

Sorraia lets anyone add working widgets to any website with a single copy-paste: contact forms, booking calendars, small online shops, and an AI chat assistant. Each widget is installed with one snippet — a div and a script tag — and renders to match the host site's design instead of sitting in a third-party iframe box. There are no plugins to install and no rebuild required, and the same snippet works on WordPress, Squarespace, Webflow, Wix, and plain HTML sites alike. Each widget is built for real use, not just display. Forms support custom fields, required flags, and templates. Booking calendars handle visitor timezones automatically and support split-day availability, booking rules, and blackout dates. Shops sell one-off products, subscriptions, or pay-what-you-want donations through Stripe Checkout. The AI chat answers from the knowledge you give it about your business, hands off to a human when it should, and discloses to visitors that it is an AI — that disclosure is built in, not a setting. For freelancers and agencies, Sorraia is designed around running many sites from one dashboard. Every site's submissions, bookings, and orders are scoped to that site. Clients can be granted login access to just their own site's activity, without seeing your other clients or your billing. Shop payments route to each client's own Stripe account through Stripe Connect, so their sales land in their bank — not yours. Workflows push activity onward to Slack, Mailchimp, and HubSpot — a submission can notify your team, add a contact, or trigger an email reply. Developers get a REST API, a TypeScript SDK, and full documentation. Pricing is stated plainly. Every plan lists its limits, the free plan is free forever with no card required, and the AI chat includes a defined monthly conversation allowance on every tier — no unlimited-with-an-asterisk. Paid plans start at $19/month, and every

Who Is the Company Behind Sorraia?

Swirl

Swirl is an AI-powered solution designed to enhance e-commerce product pages by embedding a native, on-page AI experience that mimics a knowledgeable in-store expert.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Swirl?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Swirl?

The Chat Widget

3kb, super lightweight chat widget for website owners to chat with their customers.

Who Is the Company Behind The Chat Widget?

Tiny Chat

Tiny Chat is a live chat integration tool designed to connect your website directly with Slack. By adding a simple widget to your website, you can receive and respond to visitor messages directly within your Slack workspace. Messages are instantly delivered to a dedicated Slack channel, allowing your team to engage with users in real-time without the need for additional software. Tiny Chat simplifies customer communication with features like email collection, customizable chatbox appearance, language adaptation, and automated interactions. The setup is quick, requiring no coding skills, making it accessible for both technical and non-technical users.

Who Is the Company Behind Tiny Chat?

tolk.ai

tolk.ai offers a agentic AI-powered ecosystem to maximize customer experience and optimize team performance. Genii, an autonomous AI agent, accelerates conversion and improves customer satisfaction by automating interactions with advanced personalization. It integrates with business tools for instant and accurate responses, while reducing the workload for support teams. Thanks to features like ROI tracking and analytics, the Genii solution transforms every conversation into actionable insights. Each conversation reveals trends, pain points, and opportunities to improve customer relationships. Through advanced interaction analysis, businesses optimize their customer service, increase loyalty, and refine their sales strategy. With tolk.ai, empower your teams with the AI ​​tools that transform customer experience into a driver of sustainable growth.

Who Is the Company Behind tolk.ai?

  • Seller: tolk.ai
  • Year Founded: 2019
  • HQ Location: Montpellier, FR
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

Vartalaap

Vartalaap is an AI-powered revenue OS for brands. Its AI agents reply to customers instantly on WhatsApp, website chat and instagram, Facebok messenger, email, imessage, RCS and turn every conversation into a qualified lead, a sale or a resolved ticket, 24/7. Businesses use it to manage every customer chat in one inbox, send targeted campaigns, automate follow-ups and see which conversations drive revenue. When a chat needs a person, the AI agent hands it to the team with full context. Vartalaap is a Meta Business Partner.

Who Is the Company Behind Vartalaap?

VEVS

VEVS is an all-in-one website builder and business software platform for car rental property rental and other service businesses.

Who Is the Company Behind VEVS?

  • Seller: VEVS
  • Year Founded: 2009
  • HQ Location: Varna, BG
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Video Service Desk

Live Voice and Video Chat Button For Your Website Visitors To Call You A no-coding-needed, pluggable button similar to the one found on the bottom-right corner of this page. With added features like file sharing & screen sharing. We understand that each business is unique and one size does not fit all. Capture all the details that you need with dynamic contact forms tailored to your business needs. Display a custom message to your website visitors in case you are not online. Video Service Desk comes with your logo and you can customize the look and feel, position, size, button text and color to match your brand. Isn't that cool? Different buttons on different pages of your website could be used to route calls to different teams automatically. The button on your home page routes the call to your Sales team. Another button inside your member area could be set to route the calls to Customer Support by default.

Who Is the Company Behind Video Service Desk?

Vocoll

Vocoll is a secure, real-time, access-anywhere communication and collaboration platform.

Who Is the Company Behind Vocoll?

voize

Voize is an innovative digital voice assistant designed to streamline documentation processes for non-desk professionals, particularly in the healthcare sector. By allowing users to input data through speech on their smartphones, voize's AI technology automatically generates structured documentation entries, which are seamlessly integrated into existing enterprise software systems. This approach significantly reduces the time spent on administrative tasks, enabling professionals to focus more on their core responsibilities.

Who Is the Company Behind voize?

  • Seller: voize
  • Year Founded: 2020
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    70 employees on LinkedIn®

VooChat

Voo Chat is packed with everything a modern team needs to convert visitors into customers: 💬 Advanced Live Chat: Agent-to-agent messaging, departments, aliases, and customizable desktop/mobile widgets 🧠 Smart Engagement Tools: Triggers, attention bubble, sentiment tracking, and engagement analytics 🌍 Visitor Intelligence: Geo IP tracking, visitor info, pre-chat forms, platform/timezone detection 📈 Robust Reporting: Track chats, engagement, sentiment, and performance with detailed reports 🔐 Privacy & Control: Secure encryption, domain/platform restrictions, ban/unban controls 🚀 Unlimited Agents & History: Scale your team without limits, with full access to chat history 🛠️ Customization & Automation: White-labeling, custom sounds, mail notifications, operating hours, scheduler ⚡ Speed & Performance: High-load dashboard, real-time alerts, chat shortcuts, and smooth file transfers These features make Voo Chat a versatile, high-performance live chat tool ready for SaaS teams, ecom stores, and growth-focused businesses.

Who Is the Company Behind VooChat?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026