Gubagoo Reviews & Product Details

I like that Gubagoo helps to reach out to customers if any of our staff can't do it! The customer service rep is really great at responding to us and solving our issues! We seem to get chats everyday so it is a feature that helps us greatly. Review collected by and hosted on G2.com.

I dislike that sometimes when it comes to a simple question that can be answered our AI chatbot can't answer the question that would a simple question. We just need to have our staff watch it more to better understand the questions that are going on or train our AI a bit better to be able to answer the questions easier. Review collected by and hosted on G2.com.

I like that Gubagoo is able to take chats on our website, but also messages that start on Facebook. And not just what comes through messenger directly, but Gubagoo supplies our feed to Facebook marketplace, so they take the chats of people who are interested in a used vehicle. They are great at getting a phone #/email first so that if the chat falls through, they still have a lead they can send into our CRM. Review collected by and hosted on G2.com.

Multiple times, it seems, the reps taking the chats do not look at dealership notes to make sure they are providing the correct information. For example, not all our vehicles are located at the same physical address, so we have information to Gubagoo on what address to tell a customer if they ask. It's only about a 70% chance they will get it correct. Low in my opionion (all you need is one mad customer to consider that # too low). Review collected by and hosted on G2.com.

That fact that the live chat was manned by a real person 24hrs a day, 7 days a week. And customer could have the ability to talk to a real person. Review collected by and hosted on G2.com.

The advisors have limited knowledge of our business. So tend to just take messages. Review collected by and hosted on G2.com.

That it responded to all the information that was provided. Review collected by and hosted on G2.com.

That it would ask the same question even when the customer gave an answer. Review collected by and hosted on G2.com.

I loved the UI and UX very modern and user friendly Review collected by and hosted on G2.com.

I disliked the comuter responses very robotic and not human like Review collected by and hosted on G2.com.

Gubagoo is a tech company specializing in developing digital communication not only for automotive dealers but also for OEMs. From a range of products and services to chatbots, texting solutions, live chat software and more such features, Gubagoo has truly helped in increasing customer engagement, improving lead conversions, and driving more sales.

The comprehensive messaging service allows you to instantly connect with dealerships and ensures smooth communication. Review collected by and hosted on G2.com.

There are a few issues that the software can work on fixing including - a lack of personal touch/improvement in response tone for the chat option and the frequent appearance of chat agent pop-up window. Review collected by and hosted on G2.com.

Gubagoo ensures their agents are familiar with your website and services so they can answer most user inquiries. Those needing assistance from our staff are more qualified and arrive through our CRM integration. Review collected by and hosted on G2.com.

The chat agent pop-up window can frustrate users visiting our website since it continues to pop up once dismissed. This behavior is detrimental; several users believe the agent is a bot instead of a real person. Review collected by and hosted on G2.com.

Gubagoo is an automotive messaging as well as a digital retailing platform. Customers start their car purchase online and finish it in-store without repeating any steps. I loved their informal business tools to create confidence and subsequently make a tremendous experience for clients. This has to be one of the leading chat tools for Business to Customer Businesses. Review collected by and hosted on G2.com.

Occassionally the chats miss the human touch and responses sound extremely robotic. I have also come to know that their employees are not particularly pleased with the work culture within their organization. Review collected by and hosted on G2.com.

The ability to truly understand the customer, this is because the chats are handled by humans, this does make a difference, it's not perfect but that's a human condition, that makes us human. Review collected by and hosted on G2.com.

It's difficult to set very specific processes or lines, because most operators are not exclusive to your account and need to follow a specific process. But the ability that your sales reps can jump into the conversation in real time solves this. Review collected by and hosted on G2.com.

The chat features work great. They allow quick communication with customers. Review collected by and hosted on G2.com.

The virtual retailing tool is less intuitive than some competitors Review collected by and hosted on G2.com.