I find Gubagoo very easy to use and intuitive. It's simple, allowing us to quickly access and manage website chats without complications. I like that it provides basic handle responses with common phrases, such as introducing ourselves, and makes it easy to look back at conversation history. The reporting features are straightforward and easy to understand. It's not overly complex, which is great because I don't think a website chat tool needs to be. Additionally, the setup was extremely easy, with only basic information like name and email required, most of it already being set up by Gubagoo. It's the most intuitive platform we've used, fitting our company's needs best. I appreciate that it's user-friendly, which is exactly what we need in a busy call center. Review collected by and hosted on G2.com.

There are some areas of the managed chat, which is via an AI tool, that just aren't accurate. When speaking with the customer, we've seen some service questions be responded to as if they were sales questions. For example, a customer needing to service a 2018 Camry sometimes is mistaken for a customer shopping for a 2018 Camry. In those instances, it could be a little embarrassing because it's put on to the customer as if it's a human, and it makes us look a little silly back at the dealership. Review collected by and hosted on G2.com.