I like that Gubagoo helps to reach out to customers if any of our staff can't do it! The customer service rep is really great at responding to us and solving our issues! We seem to get chats everyday so it is a feature that helps us greatly. Review collected by and hosted on G2.com.

I dislike that sometimes when it comes to a simple question that can be answered our AI chatbot can't answer the question that would a simple question. We just need to have our staff watch it more to better understand the questions that are going on or train our AI a bit better to be able to answer the questions easier. Review collected by and hosted on G2.com.