G2

Kaustubh S.

Fraud Analyst

Mid-Market (51-1000 emp.)

5/15/2026

Guest users or non-business users of the software, not included in G2 scores.

"Fast, Reliable Call Routing with a Clean, Uncluttered Dashboard !"

4.5/5

What do you like best about FullCall?

What really stands out to me is how fast and reliable the call routing is, combined with the clean dashboard. In my day-to-day, I can't afford to have clients waiting or getting dropped when transferring between departments. FullCall handles our call volume without any lag, and the UI isn't cluttered like some of the older platforms we looked at. It just works smoothly in the background. Review collected by and hosted on G2.com.

What do you dislike about FullCall?

The reporting features can feel a little rigid at times. While it tracks all the core metrics we need out of the box, trying to build highly customized, granular reports for specific team activities takes a bit of trial and error. It’s not a dealbreaker, but the reporting interface could definitely be a bit more flexible. Review collected by and hosted on G2.com.

What problems is FullCall solving and how is that benefiting you?

Before we switched over, our team was drowning in messy handoffs and manual data entry. We had people using different tools, calls were getting dropped during transfers, and half the time, notes weren't getting logged, so the next person to talk to a client had no context on the previous conversation.

FullCall completely fixed that by giving us one reliable central hub for everything. The biggest benefit has been the automatic logging and the way it handles routing. It easily saves each of our reps a few hours a week on pure admin work, and it keeps us from looking disorganized in front of our clients because whoever picks up the phone actually knows what's going on. Review collected by and hosted on G2.com.