Best Live Chat Software - Page 26

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 502

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 102,800+ Authentic Reviews
  • 502+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

Chat Board

Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes.

Who Is the Company Behind Chat Board?

Chatim

Welcome to Chatim, the all-in-one conversational platform designed to bridge the gap between businesses and their customers. In today’s fast-paced digital landscape, responding to a lead in seconds rather than hours can be the difference between a sale and a lost opportunity. At Chatim, we provide the tools you need to engage, support, and convert your website visitors in real-time. Our Mission Our mission is to simplify customer communication for businesses of all sizes. We believe that professional-grade automation and live chat should be accessible, high-performing, and easy to use. By combining human-centric live chat with intelligent AI-powered automation, we help you provide exceptional 24/7 service without the need for a massive support team. What We Offer Intelligent Live Chat: Connect directly with your visitors the moment they have a question. Our mobile-optimized widget ensures you never miss a conversation, whether you’re at your desk or on the go. Smart Chatbot Automation: Leverage our intuitive drag-and-drop builder to create sophisticated chatbots—no coding required. From simple FAQs to advanced lead qualification, our bots work tirelessly while you sleep. Lightning-Fast Performance: We know SEO and site speed matter. Our widget is engineered to be lightweight, ensuring it loads instantly without impacting your Core Web Vitals or search rankings. Integrated CRM & Analytics: Gain deep insights into customer behavior. Track every interaction and manage leads effectively within our built-in CRM to ensure your marketing and sales strategies are data-driven. Why Choose Chatim? Chatim isn't just a chat bubble; it’s a growth engine. We focus on customization, allowing you to style your widget to match your brand perfectly. With a suite of free business tools—from ROI calculators to image resizers—we are committed to supporting your entire digital ecosystem. Join thousands of businesses who trust Chatim to elevate their customer experience and drive more sales. Start your journey today—no credit card required—and see why Chatim is the preferred choice for modern customer engagement.

Who Is the Company Behind Chatim?

  • Seller: Chatim
  • Year Founded: 2018
  • HQ Location: Sacramento, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

ChatPlus

We are a Japanese software company providing AI chatbot tool in Japan and abroad. With our team composed of highly skilled engineers, sales managers and marketers, we are supporting more than 19,000 clients which make us now the No.1 AI chatbot provider in Japan since our launch in 2016. WHAT WE OFFER: AI chatbot tool with a huge number of customized functions that will definitively make you satisfied. ・6 plans available from $11.5 only One of the cheapest chatbot services on the market without a lack of quality. ・+ 5000 functions Knowledge base, report and analysis, ticket, lead, categories and tags settings, +30 integrations (ChatGPT, Salesforce, Teams, etc) and much more! OUR VALUE: With ChatPlus, you can expect: ・Save costs and increase sales: 30 to 200% sales increasing expected during and even outside business hours. ・Boost lead generation: raise up to 70% of leads via automated chatbot ・Build up ~90% customer satisfaction ・Help your engage with customer: flexible analysis tool and customer information collection ・24/7 available service: respond to inquiries at any time even out of business hours. ・Hybrid customer experience: strong chatbot and high functional live chat assistance ・Reduce repetitive tasks: 70% of FAQs handle task ・Identify customer behavior: classify each customer by using categories and tags ・Multiple language: +13 languages available Moreover, our support team will help you building the most suitable chatbot for your needs from the first step to the installation and beyond without any charges! Recognized as the No.1 share in Japan chatbot industry, our successful business is growing rapidly and we expect now to bring the know-how of our experts combined with the finesses of Japanese services to international companies. Are you looking for a tool that can help you to improve your business more effectively without spending high costs? Do you need a smoother domestic and foreign customer support service? We are here for you. By 1 click, ask for the most suitable chatbot and meeting tool that will make you feel free from any pressured business interactions.

Who Is the Company Behind ChatPlus?

Chattitude

Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qualifying leads, booking demos, and resolving routine questions 24/7. By deflecting up to 70% of repetitive tickets, it frees human teams to focus on higher-value work while protecting revenue from lost prospects. Chattitude integrates seamlessly with CRMs, help desks, and productivity tools, passing full context and transcripts into your existing workflows. Its multilingual coverage, real-time lead scoring, and built-in scheduling ensure faster response times, higher conversion rates, and better customer satisfaction. Whether you’re looking to boost sales efficiency or reduce support costs, Chatty delivers measurable results from day one.

Who Is the Company Behind Chattitude?

  • Seller: Chattitude
  • Year Founded: 2024
  • HQ Location: Clarksburg, Maryland USA
  • Twitter: @chattitudeai
    2 Twitter followers
  • LinkedIn® Page: linkedin.com
    1 employees on LinkedIn®
  • Ownership: Gold Lasso, Inc.

ChayAll

Communicate with your customers on WhatsApp Business, Messenger, Apple Business Chat, Google's Business Messages, Live Chat and Instagram thanks to a single platform.

Who Is the Company Behind ChayAll?

Click4Assistance

Click4Assistance is a UK based Live Chat Software provider.

Who Is the Company Behind Click4Assistance?

Click Media Lab

Chirpbyte delivers advanced live chatbot solutions for seamless customer support and engagement. Powered by AI, our chatbots provide real-time assistance, faster responses, and improved customer satisfaction. Whether for small businesses or large enterprises, Chirpbyte helps streamline communication and drive growth with 24/7 support and personalized, scalable solutions.

Who Is the Company Behind Click Media Lab?

Client Chat Live

Client Chat Live™ turns website visitors into clients with Live Chat. Client Chat Live™ provides professional operators ready to live chat with your website visitors 24/7/365.

Who Is the Company Behind Client Chat Live?

  • Seller: Client Chat Live
  • Year Founded: 2008
  • HQ Location: Austin, US
  • Twitter: @Client_Chat
    161 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

CloudNet360

CloudNet360 offers sales automation and small business CRM solutions.

Average Rating: 4.0/5.0

Total Reviews: 5

How Do G2 Users Rate CloudNet360?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind CloudNet360?

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Do G2 Reviewers Say About CloudNet360?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the complete property management solution of CloudNet360, enhancing sales and automating customer relationships easily.
  • Users appreciate the automation features of CloudNet360, enhancing sales and simplifying customer relationship management.
  • Users appreciate the automation features of CloudNet360, enhancing sales and simplifying customer relationship management.
  • Users appreciate the complete solution for managing properties and guest operations effectively with CloudNet360.
  • Users value the responsive customer support of CloudNet360, enhancing their experience with prompt assistance and solutions.
Cons
  • Users find the limited customization options of CloudNet360 to be a significant drawback affecting their overall experience.
  • Users face slow loading times with CloudNet360, impacting their overall experience and productivity.
  • Users experience limited language support, which hinders their ability to effectively utilize CloudNet360's features.
  • Users often experience slow performance, which negatively impacts their overall experience with CloudNet360.

What Are Recent G2 Reviews of CloudNet360?

What Are G2 Users Discussing About CloudNet360?

ConnectyCube Chat Widget

ConnectyCube Chat Widget is a fully-featured, embeddable live chat solution designed to enhance real-time communication on your website. In just 2 minutes, you can integrate private and group chat, audio/video calls, media sharing, and presence indicators - all designed to match your brand's style. Ideal for SaaS platforms, e-commerce stores, marketplaces, and internal tools, the widget supports great customer engagement and stronger user interaction. The widget is especially optimized for online stores built on Medusa and Vendure. With step-by-step integration guides, merchants can quickly add real-time chat functionality to their storefronts and buyer dashboards - improving customer support, increasing conversions, and building buyer trust.

Who Is the Company Behind ConnectyCube Chat Widget?

  • Seller: ConnectyCube
  • Year Founded: 2018
  • HQ Location: Berlin, DE
  • Twitter: @ConnectyCube
    199 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Convarza AI

Convarza AI is an AI-powered customer engagement platform that brings conversations, AI voice agents, chatbots, CRM, and automation together in one workspace. Businesses can manage WhatsApp, Instagram, Facebook, Telegram, SMS, email, web chat, and phone conversations from a shared inbox while AI agents handle customer interactions across chat and voice. AI voice agents can answer inbound calls, make outbound calls, qualify leads, answer questions, schedule appointments, and hand conversations over to human teams when needed. Convarza also helps businesses automate follow-ups through campaigns and sequences across calls, WhatsApp, and email. Its CRM keeps customer conversations, activities, tasks, lead stages, and follow-ups connected to a single customer record. With knowledge bases, AI chatbots, AI calling, call flows, workflows, campaigns, CRM, and analytics in one platform, Convarza helps sales and support teams manage the complete customer conversation lifecycle—from the first enquiry to qualification, follow-up, booking, and human handoff.

Who Is the Company Behind Convarza AI?

customer service software

Kpro customer service software is developed with its unique features by considering a reality check of the requirement of automation to provide better experiences to the potential end customers of your business.

Who Is the Company Behind customer service software?

  • Seller: Desku.io
  • Year Founded: 2022
  • HQ Location: Dover, US
  • Twitter: @DeskuHQ
    52 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Cute Live Support

Cute Live Support is a live chat software for ASP.NET sites.

Who Is the Company Behind Cute Live Support?

Cybergine

Cybergine is an AI shopping assistant for Shopify and ecommerce stores. It connects to your store, syncs your product catalogue, policies and pages, and then answers shoppers on your storefront widget, WhatsApp and Telegram with the exact product, price and availability. Answers arrive as product cards with images, prices and links rather than generic text, so a shopper can go straight from question to basket. What shoppers can do - Ask for a product in plain language (a waterproof jacket under £100, a tyre that fits a 29-inch wheel) and get matching products from your live catalogue. - Check whether two products work together. Cybergine understands compatibility, so it knows which parts fit which frame or which case fits which phone, and says so. - Get answers on shipping, returns, sizing and store policies drawn from your own pages and Knowledge entries. - Look up an order and get status updates inside WhatsApp or the web chat. - Reach a person. When a question needs a human, the assistant hands the conversation to your team with full context. What merchants get - One Command Center to coach each assistant's tone and rules, add Knowledge entries, review conversations and track usage across channels. - Catalogue sync from Shopify, so prices and stock stay accurate without manual updates. - Three channels from one setup: the storefront web chat widget, WhatsApp Business and Telegram, all served from the same catalogue and settings. - Grounded answers. When the catalogue does not carry something, the assistant says so rather than guessing. - Fast setup. Install from the Shopify App Store, sync, and the assistant is live in minutes. No code required. Who it is for Cybergine is built for small and mid-sized ecommerce teams that want the product-aware AI support large retailers run, without the enterprise price tag or a long implementation project. It was created by Eugene Zubanov, a machine learning engineer with a background in search and recommendation systems Pricing A Free plan covers the web chat widget with one assistant. Essentials (£29/month) adds up to three assistants, a Knowledge base and the WhatsApp channel. Growth (£79/month) adds up to five assistants, Telegram and priority support. Enterprise pricing is available for larger catalogues and unlimited assistants.

Who Is the Company Behind Cybergine?

  • Seller: Cybergine
  • Year Founded: 2025
  • HQ Location: London, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026