# Best Live Chat Software - Page 26 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Jul 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: July 22, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,200+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=61400) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, Podium, WhatsApp Business Platform, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio) **Sponsored** ### Gemini Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-30T22%3A32%3A38Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsLang%3Den%26page%3D26&secure%5Btoken%5D=e18414d0f34c2275da27755ba18b2f90c950e33547858575a115cc2f1b5bc656&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [DashCX](https://www.g2.com/products/dashcx/reviews) DashCX is an advanced collection of free business messaging tools built to help businesses leverage the power of the WhatsApp Cloud API. This is a new communication system for WhatsApp. Businesses can now connect with 1000s of active leads at once, empower their team to collaborate on chat and achieve more, manage chats with your team, setup delightful chat journies, embed onto webpages and so much more. DashCX's free set of tools is purpose built to harness the power of business messaging on whatsapp for businesses. Imagine if every member in your team had the power to talk to 1000s of customers on whatsapp at once. That is DashCX, whatsapp on steroids for high-growth teams. The free software supports the following functionalities: 1. One-click onboarding to WhatsApp Cloud API 2. Unlimited Contact Management 3. Unlimited Broadcast Messaging & Scheduler 4. WhatsApp Bot Builder 5. 10 Agents Live Chat - Web, iOS & Android 6. Website Widget Generator 7. WhatsApp QR Code Generator 8. WhatsApp Template Manager 9. Agent Performance Matrix 10. Admin Dashboard & Reporting To start using DashCX, you will need to have: 1. A mobile number that can receive OTP and must not have WhatsApp setup 2. A Facebook account 3. Valid Business Verification documents Use these tools for any business messaging purpose, not just Marketing. Here are a few use cases DashCX can be used for: Small - Mid Sized Online Businesses --------------------------------- Sales & Marketing 1. Handle all live chats on a single number with upto 10 sales agents 2. Schedule broadcast messages to active leads for nurturing 3. Schedule webinar reminders to improve attendance 4. Integrate within your website/lead forms for instant messaging delight 5. Monitor agent performance on chat and drive revenue HR 1. Send one-to-one business messages to all employees at once 2. Setup a self-serve bot on WhatsApp easily for your team 3. Manage live employee queries on chat with your HR team 4. Maintain employee database in contacts Operations 1. Send payment reminders on whatsapp in bulk 2. Schedule renewal reminders in bulk 3. Build a customer support self-serve bot easily 4. Maintain customer lists and send timely notifications 5. Handle customer queries on whatsapp with you team Education Institutes ------------------ 1. Setup 10 admission counsellors on one number, monitor performance 2. Send an instant notification to new leads through integration 3. Schedule event updates, timelines, notification broadcast messages 4. Bring New Leads, Current Students, Alumni, Faculty, Parents all under 1 platform for easy chat management NGOs ----- 1. Schedule and send broadcast messages to all donors / beneficiaries 2. Use Quick Replies and Bots to capture information from 1000s easily 3. Receive donations through whatsapp 4. Setup a dedicated helpline chat support for projects 5. Setup self-paced learning chat bots for specific projects Retail Showroom Businesses -------------------------- 1. Setup in-store QR code for offline to online lead conversion 2. Take immediate feedback on services through whatsapp 3. Send invoices/payment receipts professionally on whatsapp 4. Setup a reliable support channel for your business 5. Monitor all whatsapp chats one a single number with upto 10 agents The possible use cases are endless. DashCX is a chat system, just like whatsapp but on steroids and powered by the Cloud API. Start today to experience the power and future of business messaging. #### Who Is the Company Behind DashCX? - **Seller:** [EdgeCX Pvt Ltd.](https://www.g2.com/sellers/edgecx-pvt-ltd) - **Year Founded:** 2022 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=005e78cfd29c9d3cf1b1133b5701f06521f739b9918ebd58202a248ee326f342&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdashcx%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® ### [DeskDingo](https://www.g2.com/products/deskdingo/reviews) Boost sales and enhance your customer experience with DeskDingo's free live chat software. #### Who Is the Company Behind DeskDingo? - **Seller:** [DeskDingo](https://www.g2.com/sellers/deskdingo) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Deskline](https://www.g2.com/products/deskline/reviews) Deskline is an AI-powered multi-channel customer service platform built specifically for hotels, property managers, tourism businesses, and service companies across Southeast Asia and beyond. It unifies every customer conversation — from Facebook Messenger, WhatsApp, Instagram, Telegram, SMS, Email, and a LiveChat widget — into one clean inbox, with an AI that responds within seconds, 24 hours a day, 7 days a week. The platform is built on the principle that hospitality businesses should never miss a guest message. Whether a potential guest is asking about room rates at midnight or a returning customer needs help at 6am, Deskline ensures they receive an immediate, accurate, and helpful response — drawn from your own property knowledge base — without requiring a staff member to be available. #### Who Is the Company Behind Deskline? - **Seller:** [Deskline](https://www.g2.com/sellers/deskline) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa7bd08a7646893d5a4623f2fadbe251e97aff8d901d1e85c5d0f51a9474b116&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskline&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Desky](https://www.g2.com/products/desky/reviews) Desky is a cloud-based software which lets you assign, track, prioritize, and manage your customer support easily. It comes with Free Live Chat and mobile apps to manage support tickets from your smartphones on-the-go. #### Who Is the Company Behind Desky? - **Seller:** [INNOQUAD TECHNOLOGIES](https://www.g2.com/sellers/innoquad-technologies) - **Year Founded:** 2020 - **HQ Location:** Mumbai, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd44cddc1b8ff00c45ade6cc995d2acee682aeca01c7051886430f7abda4bd71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F31259296&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews) DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/ **Average Rating:** 4.6/5.0 **Total Reviews:** 55 #### How Do G2 Users Rate DialShree Predictive Dialer? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) #### Who Is the Company Behind DialShree Predictive Dialer? - **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab) - **Year Founded:** 2007 - **HQ Location:** Gujarat, India - **Twitter:** @elisiontec 390 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33a0d700b8a311fd768c8dfe614374c22eafb51550dce75ec64f3dcee3868c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felision-technolab-llp&secure%5Burl_type%5D=linkedin_company_website) 120 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Education Management - **Company Size:** 79% Medium, 14% Small #### What Do G2 Reviewers Say About DialShree Predictive Dialer? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls. - Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly. - Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance. - Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support. - Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations. ##### Cons - Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency. - Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow. - Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer. #### What Are Recent G2 Reviews of DialShree Predictive Dialer? **["Support"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)** **Rating:** 5.0/5.0 stars _— Sanket S._ [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552) **["Excellent Experience with DialShree Dialer – Highly Recommended"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)** **Rating:** 4.5/5.0 stars _— Mifta S._ [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350) #### What Are G2 Users Discussing About DialShree Predictive Dialer? - [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for) ### [Digital Air Strike Response Path](https://www.g2.com/products/digital-air-strike-response-path/reviews) Keep your business open 24/7 with Response Path. The AI-powered chatbots provide a concierge experience while engaging with customers, sharing positive reviews, your hours and location in the messaging window on your website, Facebook page, and via SMS messaging. Ask and answer qualifying questions, schedule appointments, capture leads, and much more. Your team can jump into the conversations from any device, anywhere. #### Who Is the Company Behind Digital Air Strike Response Path? - **Seller:** [DAS Technology](https://www.g2.com/sellers/das-technology) - **Year Founded:** 2007 - **HQ Location:** Scottsdale, AZ - **Twitter:** @DigitalAirStrk 5,126 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cfb2bbfeed0c16cdceb29ac91b8fd775941eb3b92b99cb3e0b25668b01357c42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdigital-air-strike%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 165 employees on LinkedIn® ### [Dstny Omnichannel](https://www.g2.com/products/dstny-omnichannel/reviews) Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses. #### Who Is the Company Behind Dstny Omnichannel? - **Seller:** [Dstny](https://www.g2.com/sellers/dstny) - **HQ Location:** Zaventem, Brussels, BE - **Twitter:** @Dstny\_Group 58 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74130050646a62d4870f7eb8a838a518ec16cd29b2541b4a144681d8544657d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdstnygroup%2F&secure%5Burl_type%5D=linkedin_company_website) 663 employees on LinkedIn® ### [EasyChatWidget](https://www.g2.com/products/easychatwidget/reviews) EasyChatWidget is an AI-powered website chat widget that automatically trains itself by scanning your website. Simply enter your website URL, and the platform crawls your pages, documentation, FAQs, pricing, blogs, and help center to build a custom AI knowledge base in minutes—no manual training required. The AI assistant provides instant, multilingual answers to website visitors 24/7, captures leads, routes complex conversations to human agents, and helps businesses increase conversions while reducing support workload. Users can also upload PDFs, Word documents, and text files to expand the AI's knowledge beyond their website. EasyChatWidget installs with a single JavaScript snippet and works with WordPress, Shopify, Webflow, Wix, Squarespace, React, Next.js, Magento, BigCommerce, and custom websites. The platform includes conversation analytics, email and WhatsApp notifications, human handoff, and customizable branding. Ideal for SaaS companies, e-commerce stores, agencies, and businesses of all sizes looking to automate customer support, improve visitor engagement, and convert more website traffic into customers. #### Who Is the Company Behind EasyChatWidget? - **Seller:** [EasyChatWidget](https://www.g2.com/sellers/easychatwidget) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Engage Beast AI](https://www.g2.com/products/engage-beast-ai/reviews) Engage Beast is an AI-powered messaging platform built for businesses drowning in social media conversations. It unifies all your DMs, comments, and ad replies from Instagram, Facebook, WhatsApp, TikTok, and more — into one clean inbox. Engage Beast doesn’t just organize the chaos — it replies for you, instantly and on-brand. Whether you're a solo brand or managing multiple accounts, Engage Beast helps you stop losing leads, improve customer response time, and finally stay on top of your messaging game. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Engage Beast AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Engage Beast AI? - **Seller:** [Engage Beast AI](https://www.g2.com/sellers/engage-beast-ai) - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01c41f9479f76004864f9528ddc9d24508b24f9d547910a1f29850ff377d1632&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengagebeast%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Engage Beast AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **centralized management** of Engage Beast AI, streamlining communication and boosting response efficiency effortlessly. - Users praise the **fast and responsive customer service** of Engage Beast AI, enhancing overall satisfaction and support. - Users value the **ease of use** of Engage Beast, appreciating its simple setup and intuitive interface. - Users commend the **easy setup** of Engage Beast AI, allowing swift integration and efficient management of communications. - Users love the **intuitive experience** of Engage Beast AI, making communication management effortless and efficient. #### What Are Recent G2 Reviews of Engage Beast AI? **["Solved a real problem for our clients. The Ai Tool we really needed."](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998)** **Rating:** 5.0/5.0 stars _— Ali P._ [Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998) **["All Channels in One Place—Absolutely Love It!"](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938)** **Rating:** 5.0/5.0 stars _— Chris D._ [Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938) ### [Enterprise Bot Live Chat](https://www.g2.com/products/enterprise-bot-enterprise-bot-live-chat/reviews) Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences. #### Who Is the Company Behind Enterprise Bot Live Chat? - **Seller:** [Enterprise Bot](https://www.g2.com/sellers/enterprise-bot) - **Year Founded:** 2016 - **HQ Location:** Zug, CH - **Twitter:** @enterprisebot 322 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b2d11fa9c659b771599404d14a042cc8d2b3b41d1c51db92139311d89132e98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13210979&secure%5Burl_type%5D=linkedin_company_website) 98 employees on LinkedIn® ### [Euro Support](https://www.g2.com/products/euro-support/reviews) An innovative platform offering global online support powered by AI translation. With seamless live chat and an intuitive ticketing system, communication knows no boundaries. #### Who Is the Company Behind Euro Support? - **Seller:** [European Business Solutions](https://www.g2.com/sellers/european-business-solutions) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1211bb894a338d8b72750330dc7faae3702411174e65dfaad45b89b5fa5e2531&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feurosupport&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [EvoAI](https://www.g2.com/products/evoai/reviews) EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane. #### Who Is the Company Behind EvoAI? - **Seller:** [Blotout](https://www.g2.com/sellers/blotout) - **Year Founded:** 2019 - **HQ Location:** Fremont, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9927e322a944ba87384cff6c77fddf892785dfaade12815cf7c32541d11c00c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblotout%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® ### [Falkon Chat](https://www.g2.com/products/falkon-chat/reviews) Falkon Chat is a secure, AI-enhanced live chat platform that empowers businesses to engage customers in real time, streamline support operations, and drive conversions from a single, unified dashboard. Designed for support, sales, and growth teams, Falkon Chat combines real-time messaging with automation, customization, and actionable insights, helping companies deliver fast, personalized interactions that boost satisfaction and loyalty. With Falkon Chat, websites transform into active engagement hubs. Teams can proactively initiate conversations, respond instantly to visitor questions, and guide prospects through the buying journey. Customizable chat widgets allow the interface to reflect your brand’s identity, while automation rules reduce repetitive manual tasks like greetings, routing, and inquiry categorization. Falkon Chat supports advanced team workflows through features like intelligent agent assignment. Chat transcripts and scheduled reports keep stakeholders informed on key performance metrics like response times, chat volume, and customer satisfaction trends. The platform’s omnichannel capabilities let teams manage conversations from multiple channels in one place, eliminating the need to switch between tools. Unlimited conversation history and visitor activity tracking ensure agents have full context to provide informed support, increasing both efficiency and conversion potential. Whether you’re a small business aiming to improve customer responsiveness or an enterprise seeking a scalable, secure chat solution, Falkon Chat delivers powerful functionality in a user-friendly package, with a streamlined setup and flexible pricing that grows with your business. #### Who Is the Company Behind Falkon Chat? - **Seller:** [Falkon Systems](https://www.g2.com/sellers/falkon-systems) - **Year Founded:** 2021 - **HQ Location:** Katy, US - **Twitter:** @FalkonSystems 7 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc51e5fdb9ed67b845457c21e1ab1e04079fe74036b2d467cdace62a20270dae&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffalkon-systems&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [FoxChat](https://www.g2.com/products/foxchat/reviews) Install in 3 minutes. Learns from your help pages. Remembers every visitor. Blocks 99% of spam. Shows users where to click.. User remembrance Returning visitors get a personalized greeting. "Hey! Last time we talked about setting up your first scan. Did that work out?" DOM-aware guidance Instead of saying "Click Settings," the widget highlights the actual Settings button on their screen and scrolls to it. Frustration detection Detects when users are frustrated — repeated questions, rapid messages, negative tone — and adapts automatically. #### Who Is the Company Behind FoxChat? - **Seller:** [FoxChat](https://www.g2.com/sellers/foxchat) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Grux](https://www.g2.com/products/grux/reviews) Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work. #### Who Is the Company Behind Grux? - **Seller:** [Grux](https://www.g2.com/sellers/grux) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d7cd09cc295afd9a251231c6bdf7fccd1f191a72f8740c6df3a99850da2a3f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felate%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=25#product-list) - [1](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score#product-list) - [2](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=2#product-list) - … - [22](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=22#product-list) - [23](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=23#product-list) - [24](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=24#product-list) - [25](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=25#product-list) - 26 - [27](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=27#product-list) - [28](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=28#product-list) - [29](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=29#product-list) - [30](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=30#product-list) - [31](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=31#product-list) - [Next ›Next ›](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=27#product-list) Spotlight Categories [CRM Software](https://www.g2.com/categories/crm) [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) [Job Search Sites](https://www.g2.com/categories/job-search-sites) [Core HR Software](https://www.g2.com/categories/core-hr) [ETL Tools](https://www.g2.com/categories/etl-tools) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated April 9, 2026 Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. Show More * * * ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.