Bitenta

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Bitenta is live video support software enabling real-time visual communication between website visitors and support agents via web browsers. Using WebRTC technology with end-to-end encryption, it ensures secure audio and video communication without app downloads. Features include screen sharing for remote assistance and product demos, queue management to route visitors to available agents, and connection quality monitoring to track metrics like latency and jitter. White-label customization allows organizations to apply branding, while mobile apps for iOS and Android enable agents to handle calls on the go. Deployment requires adding a single line of code to a website, with servers in Turkey and the EU ensuring compliance with privacy regulations. Session recordings are not stored, retaining only metadata like call duration and agent performance.