---
title: Bitenta Reviews
meta_title: 'Bitenta Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Bitenta works for a business like yours.
date_modified: '2026-08-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Bitenta Reviews
**Vendor:** Bitenta  
**Category:** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)
## About Bitenta
Bitenta is live video support software enabling real-time visual communication between website visitors and support agents via web browsers. Using WebRTC technology with end-to-end encryption, it ensures secure audio and video communication without app downloads. Features include screen sharing for remote assistance and product demos, queue management to route visitors to available agents, and connection quality monitoring to track metrics like latency and jitter. White-label customization allows organizations to apply branding, while mobile apps for iOS and Android enable agents to handle calls on the go. Deployment requires adding a single line of code to a website, with servers in Turkey and the EU ensuring compliance with privacy regulations. Session recordings are not stored, retaining only metadata like call duration and agent performance.






- [View Bitenta pricing details and edition comparison](https://www.g2.com/products/bitenta/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-02+19%3A05%3A22+-0500&secure%5Bsession_id%5D=adde08cc-c241-4bff-a0ac-8bf3516a3b24&secure%5Btoken%5D=9c9a8af126fbda9452e78ee743651bb3865526a2c84f28e00b590dd87247ade0&format=llm_user)

## Bitenta Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Remote Support - Remote Video Support**
- Video Control
- Live Feed
- Video Interaction

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Content - Remote Video Support**
- Content Management
- Instruction

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Platform - Remote Video Support**
- Omni-channel
- Self-Service
- Usability

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

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