Best Live Chat Software - Page 32

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

Fareply

Fareply is a quote-and-reply desk for travel agencies, tour operators and DMCs. Traveler's message agencies on WhatsApp, Messenger, Instagram, WeChat, Telegram, LINE, email and website chat, often outside office hours and in many languages. Fareply brings all of these chats into one inbox and replies in the traveler's language. Quotes come only from the agency’s own approved price tables, so Fareply never makes up a price. When a request falls outside those tables, it goes to the team to decide. Staff can review and edit replies before they are sent. For DMCs, Fareply’s group desk lets tour operators ask about their groups (hotel confirmations, guides, rooming lists and payments) and get answers from the group file, in 8 languages. Each tour operator sees only its own groups. Fareply is built for small and mid-sized travel agencies and tour operators that sell to international travelers, and for DMCs and ground handlers that take groups from foreign tour operators. Plans start at EUR 49 a month, with no commission on bookings.

Who Is the Company Behind Fareply?

  • Seller: Fayanka Tech Addons
  • Year Founded: 2026
  • HQ Location: Budgam, Jammu and Kashmir, India
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
  • Ownership: Private
  • Phone: +91 98715 27797

Fieldsta

Fieldsta is lead response and customer support software that automates engagement with inquiries while maintaining human oversight. The platform answers new leads within one minute and provides support through a website chat interface that operates around the clock. Fieldsta responds only with information provided by the business, escalating conversations to human agents when inquiries exceed documented facts. Installation requires a single line of HTML code, and the chat bubble can be customized to match brand colors and communication style. When escalation occurs, visitor email addresses are captured to enable follow-up. Monthly reports deliver metrics on conversation volume, messages handled, after-hours responses, and warm leads generated. The software escalates binding commitments such as refunds or delivery dates to prevent misinformation. Businesses can deploy lead response functionality, customer support functionality, or both.

Who Is the Company Behind Fieldsta?

Fleep

A flexible messenger that integrates with email and lets you store and share files easily.

Average Rating: 4.3/5.0

Total Reviews: 27

How Do G2 Users Rate Fleep?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Fleep?

Who Uses This Product?

  • Company Size: 56% Medium, 52% Small

What Are Recent G2 Reviews of Fleep?

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

FoxChat

Install in 3 minutes. Learns from your help pages. Remembers every visitor. Blocks 99% of spam. Shows users where to click.. User remembrance Returning visitors get a personalized greeting. "Hey! Last time we talked about setting up your first scan. Did that work out?" DOM-aware guidance Instead of saying "Click Settings," the widget highlights the actual Settings button on their screen and scrolls to it. Frustration detection Detects when users are frustrated — repeated questions, rapid messages, negative tone — and adapts automatically.

Who Is the Company Behind FoxChat?

Freshdesk Omni

Average Rating: 3.5/5.0

Total Reviews: 7

How Do G2 Users Rate Freshdesk Omni?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Freshdesk Omni?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH
  • Phone: +1 (866) 832-3090

Who Uses This Product?

  • Company Size: 75% Small, 13% Large

What Do G2 Reviewers Say About Freshdesk Omni?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Freshdesk Omni remarkable, enabling quick setup and efficient customer support.
  • Users value the real-time chat functionality of Freshdesk Omni, enhancing connectivity and security in customer interactions.
  • Users value the real-time connectivity Freshdesk Omni offers, enhancing customer interaction and ticket management efficiency.
  • Users value the excellent chat support of Freshdesk Omni, enhancing their overall experience with the platform.
  • Users find the dashboards intuitive, allowing quick access to essential data for efficient lead management.
Cons
  • Users face integration issues with third-party vendors, leading to frustration and inefficiency in resolving concerns.
  • Users express frustration with poor customer support, citing slow responses and inefficient issue resolution processes.
  • Users suggest improvements are needed for better user experience and streamlined integration to enhance Freshdesk Omni's functionality.
  • Users experience insufficient support with Freshdesk Omni, facing frustrating delays and inefficiencies during issue resolution.
  • Users face limited multitasking capabilities when using Freshdesk Omni for multiple businesses, hindering their efficiency.

What Are Recent G2 Reviews of Freshdesk Omni?

Frontnow Advisor

Frontnow Advisor is an GenAI-powered shopping assistant supercharging the customer journey in online retail. This solution fosters interaction with website visitors, meeting their unique needs and inquiries.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Frontnow Advisor?

  • Seller: Frontnow
  • Year Founded: 2020
  • HQ Location: Berlin, Berlin, Germany
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Frontnow Advisor?

FullCall

FullCall Your favourite video chat. The highest standard of online customer service. With FullCall, you and your customers can interact freely on your website: video, audio and chat. This is the fastest way to help your customers. Get even closer to them by using this innovative solution. What’s the easiest way to explain what FullCall is? It is a tool for video, audio and chat communication through your website. Customers who visit your website will be able to contact your company through the communication channels you provide. You choose how you serve your customers by adapting FullCall to your customer service department.

Average Rating: 4.3/5.0

Total Reviews: 25

How Do G2 Users Rate FullCall?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind FullCall?

  • Seller: FullCall
  • Year Founded: 2019
  • HQ Location: Gliwice, Woj. Śląskie
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 39% Medium, 39% Small

What Do G2 Reviewers Say About FullCall?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of FullCall, enjoying its seamless setup and intuitive interface for communication.
  • Users appreciate the easy setup of FullCall, enabling quick access to its features and effective communication from the start.
  • Users praise FullCall for its high-quality audio, enhancing clarity and effectiveness in professional communication and remote interactions.
  • Users value the high-quality voice and video calls of FullCall, enhancing communication effortlessly across business and personal connections.
  • Users highlight the intuitive interface of FullCall, enabling clear, effective communication and seamless collaboration in business.
Cons
  • Users find FullCall's pricing structure expensive, suggesting improved options for trial periods to experience advanced features.
  • Users find limited customization options frustrating, as they desire more control over notifications and call management features.
  • Users note the lack of advanced features like analytics and integration, impacting the overall user experience.
  • Users experience connection issues during video to audio transitions, causing inconvenient delays in their conferences.
  • Users highlight connectivity issues with FullCall, impacting the reliability and overall call experience during use.

What Are Recent G2 Reviews of FullCall?

FuseDesk

FuseDesk is a help-desk add-on for Infusionsoft.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate FuseDesk?

  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind FuseDesk?

  • Seller: Asandia
  • Year Founded: 2010
  • HQ Location: Walnut, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of FuseDesk?

GhostChat

GhostChat is lightweight live chat for your website. The widget is 18.9KB including opening the chat (measured Aug 2026), sets no cookies and does no tracking, so your pages stay fast. Answer visitors from the dashboard, your phone (Android app), or Gmail, with one inbox for every site you run and team seats on the Team plan. Push and email notifications, business hours, visitor page journey, webhooks and a Bot Agent API. Works with WordPress, Shopify, or one script tag. An optional AI add-on answers visitors from your own website and hands off to you when it can't.

Who Is the Company Behind GhostChat?

  • Seller: GhostChat
  • Year Founded: 2013
  • HQ Location: Bucaramanga, CO
  • LinkedIn® Page: co.linkedin.com
    16 employees on LinkedIn®

Gnatta

Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Gnatta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Gnatta?

  • Seller: Gnatta
  • Year Founded: 2014
  • HQ Location: Manchester, GB
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Gnatta?

AI-generated summary from verified user reviews

Pros
  • Users value the communication ease of Gnatta, facilitating quick and effective customer interactions through a unified interface.
  • Users value the effective communication capabilities of Gnatta, enhancing customer engagement through a unified interface.
  • Users praise Gnatta for its efficient customer support, enabling quick and effective communication through a single interface.
  • Users value the efficiency of Gnatta, enabling quick and effective communication with customers through a unified interface.
  • Users value the quick and effective communication capabilities of Gnatta that enhance customer interaction through a single interface.

What Are Recent G2 Reviews of Gnatta?

GreetDock

GreetDock is website chat for B2B teams. Visitors see who's online, and a real person can turn the chat into a call or a consent-based co-browse.

Who Is the Company Behind GreetDock?

Grux

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

Who Is the Company Behind Grux?

Gubagoo

Gubagoo's ChatSmart is an advanced live chat and messaging platform tailored for automotive dealerships, designed to enhance customer engagement and streamline communication. By integrating seamlessly with dealership websites, ChatSmart facilitates real-time interactions between customers and dealership representatives, ensuring prompt responses to inquiries and fostering a more personalized shopping experience. Key Features and Functionality: - Inventory Sharing: Over 72% of customer chats pertain to vehicle inventory. ChatSmart allows dealerships to share vehicle specifications, images, and videos directly within the chat interface, providing customers with immediate access to detailed information. - LivePlays: This feature enables the launch of automated, customized chat experiences triggered by specific customer actions or targeted campaigns, leading to higher conversion rates. - Dynamic Greeters: ChatSmart employs advanced greeter technology that personalizes greetings based on customer behavior and intent, maximizing chat engagement. - Quick Replies: The platform offers short, targeted messages to guide customers efficiently toward desired outcomes. - Publisher: This tool delivers hyper-relevant offers to web visitors based on their unique behavior, enhancing lead conversion. - SMS Integration: Customers can seamlessly transition conversations from desktop to SMS, providing flexibility in communication channels. - Third-Party Integrations: ChatSmart integrates with platforms like Facebook Messenger and Google Analytics, allowing dealerships to connect with customers across multiple channels and track lead sources effectively. Primary Value and Solutions Provided: ChatSmart addresses the need for automotive dealerships to engage with online visitors effectively, converting casual browsers into potential buyers. By offering real-time, personalized communication, the platform enhances the customer experience, builds trust, and increases the likelihood of lead conversion. The integration of inventory sharing, automated chat experiences, and multi-channel communication ensures that dealerships can meet customers where they are, providing timely and relevant information. This comprehensive approach not only improves customer satisfaction but also drives higher-quality leads and boosts sales performance for dealerships.

Average Rating: 4.3/5.0

Total Reviews: 13

How Do G2 Users Rate Gubagoo?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Gubagoo?

  • Seller: Gubagoo
  • Year Founded: 2012
  • HQ Location: Boca Raton, FL
  • LinkedIn® Page: www.linkedin.com
    326 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 85% Medium, 8% Large

What Are Recent G2 Reviews of Gubagoo?

What Are G2 Users Discussing About Gubagoo?

GuestAgent.ai

AI Agents that answers guest questions 24/7, reduces questions up to 90% while you sleep and alert you to issues before they become problems. GuestAgent combines beautiful digital content with an AI-powered chat assistant that answers guest questions instantly, in any language, 24 hours a day. Our AI learns from your content to provide accurate, personalized answers. Guests get immediate help while you focus on providing great hospitality. From check-in instructions to local recommendations, let AI handle the repetitive questions so you can focus on creating memorable experiences.

Who Is the Company Behind GuestAgent.ai?

GuestGuru

GuestGuru is an AI-powered service that automates guest messaging for short-term rentals. It manages guest messages, responds to common inquiries, and alerts hosts to important issues. The AI learns over time, improving its responses and efficiency.

Who Is the Company Behind GuestGuru?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026