What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently. For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools. Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments. Aside from reservations, hotels may need accounting tools, marketing tools, hotel property management (PMS) tools, housekeeping tools, sales tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time. But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations. Bookings-focused – Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. Payment gateways and billing features may also feature heavily. Operations-focused – As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue. Property management-focused – PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

Page 4 | Best Hotel Management Software: User Reviews from August 2026

Sponsored

cmBuilder.io

cmBuilder democratizes 4D construction site logistics with fast & easy cloud-based workflows, powerful sequencing simulation capabilities, and unparalleled real-time collaboration.

Visit website

eviivo suite

eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). No matter how complex your accommodation business is, eviivo Suite makes the day-to-day so much smoother. eviivo features: • Property Manager: the easy way to manage bookings, guests, owners & travel agencies with eviivo’s unrivalled all-in-one property management platform • Website Manager: a stunning highly customisable booking engine to strengthen your brand and boost direct bookings like no other • Channel Manager: channels that sing to your tune and run themselves with unparalleled OTA integrations and full automated mapping • Payment Manager: airtight security and unmatched payment automation with built-in support for the widest choice of card processors • Guest Manager: never miss a beat with eviivo’s AI-powered unified Inbox with superior seamless communications and integration with OTA guest services • Promo Manager: ultimate pricing and packaging flexibility with unmatched support for the sale of extra products and services • Performance Manager: powerful KPIs, user-defined analytics, painless reconciliations for top results and the smoothest back-office integration • Owner Manager: extensive multi-everything functionality for all your stakeholders enabling portfolio growth, trust, transparency and full team participation • eviivo Mobile: out of reach, but never out of touch with eviivo’s most comprehensive mobile app eviivo’s Promise: - Less to buy - avoid spiralling add-on costs - Less to learn and train on – faster ramp-up for staff - Less to support - no vendor merry-go-round or finger-pointing - Less to maintain – avoid API compatibility nightmares - Less to worry about! – designed for a better work-life balance. The bottom line? Growing Yours. More bookings. Less effort. See why eviivo is trusted by more than 28,000 properties worldwide!

Average Rating: 3.9/5.0

Total Reviews: 10

How Do G2 Users Rate eviivo suite?

Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.6/10)
Reporting and Analytics: 10.0/10 (Category avg: 8.7/10)
Facility Maintenance: 8.3/10 (Category avg: 8.8/10)
Revenue Management: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind eviivo suite?

Seller: eviivo
Year Founded: 2003
HQ Location: N/A
Twitter: @eviivo
2,919 Twitter followers
LinkedIn® Page: www.linkedin.com
189 employees on LinkedIn®

Who Uses This Product?

Top Industries: Hospitality
Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About eviivo suite?

AI-generated summary from verified user reviews

Pros

Users appreciate the ease of use of eviivo Suite, enabling quick management of bookings and tasks.
Users praise the responsive and friendly customer support of eviivo, highlighting their willingness to assist and solve issues.
Users find the booking management of eviivo suite to be smooth and efficient, enhancing overall operational clarity.
Users find the user-friendly interface of eviivo Suite enhances efficiency, especially with its intuitive mobile app.
Users appreciate the easy-to-use channel management features, enhancing direct bookings and reservation handling for events.

Cons

Users find the limited customization options frustrating, affecting navigation and overall user-friendliness of the reporting dashboard.
Users find the navigation and customization challenging, making the reporting dashboard less convenient and time-consuming to use.

What Are Recent G2 Reviews of eviivo suite?

"A Fantastic Partner for Our Pubs With Rooms"

Rating: 5.0/5.0 stars

— Verified User in Hospitality

Best Hotel Management Software - Page 4

How Many Hotel Management Software Products Does G2 Track?

Category Stats (Aug 2026)

How Does G2 Rank Hotel Management Software Products?

G2 Grid® for Hotel Management Software

cmBuilder.io

How Do G2 Users Rate Clock PMS?

Who Is the Company Behind Clock PMS?

Who Uses This Product?

What Are Recent G2 Reviews of Clock PMS?

How Do G2 Users Rate eviivo suite?

Who Is the Company Behind eviivo suite?

Who Uses This Product?

What Do G2 Reviewers Say About eviivo suite?

Pros

Cons

What Are Recent G2 Reviews of eviivo suite?

How Do G2 Users Rate iManageMyHotel?

Who Is the Company Behind iManageMyHotel?

Who Uses This Product?

What Are Recent G2 Reviews of iManageMyHotel?

How Do G2 Users Rate Misterbooking PMS?

Who Is the Company Behind Misterbooking PMS?

Who Uses This Product?

What Are Recent G2 Reviews of Misterbooking PMS?

How Do G2 Users Rate Newbook?

Who Is the Company Behind Newbook?

Who Uses This Product?

What Are Recent G2 Reviews of Newbook?

How Do G2 Users Rate SMS|Host?

Who Is the Company Behind SMS|Host?

Who Uses This Product?

What Are Recent G2 Reviews of SMS|Host?

How Do G2 Users Rate the Hotelier?

Who Is the Company Behind the Hotelier?

Who Uses This Product?

What Are Recent G2 Reviews of the Hotelier?

How Do G2 Users Rate ALICE?

Who Is the Company Behind ALICE?

Who Uses This Product?

What Are Recent G2 Reviews of ALICE?

How Do G2 Users Rate Bookingjini?

Who Is the Company Behind Bookingjini?

Who Uses This Product?

What Are Recent G2 Reviews of Bookingjini?

How Do G2 Users Rate FitsHotel?

Who Is the Company Behind FitsHotel?

Who Uses This Product?

What Are Recent G2 Reviews of FitsHotel?

How Do G2 Users Rate KWHotel?

Who Is the Company Behind KWHotel?

Who Uses This Product?

What Are Recent G2 Reviews of KWHotel?

How Do G2 Users Rate Managinng?

Who Is the Company Behind Managinng?

Who Uses This Product?

What Are Recent G2 Reviews of Managinng?

What Are G2 Users Discussing About Managinng?

How Do G2 Users Rate RezBook?

Who Is the Company Behind RezBook?

Who Uses This Product?

What Are Recent G2 Reviews of RezBook?

What Are G2 Users Discussing About RezBook?

How Do G2 Users Rate Zenya.io?

Who Is the Company Behind Zenya.io?

Who Uses This Product?

What Are Recent G2 Reviews of Zenya.io?

How Do G2 Users Rate Easy InnKeeping?

Who Is the Company Behind Easy InnKeeping?

Who Uses This Product?

What Are Recent G2 Reviews of Easy InnKeeping?