G2

Ashley A.

Marketing Director

Small-Business (50 or fewer emp.)

9/20/2022

"Honestly, it's been the best experience with a PMS that we have ever had."

5/5

What do you like best about Newbook?

I love that NewBook is always adapting. Separating from an old PMS that simply wasn't fitting our business needs to NewBook has been business-changing. From the beginning of the process with the sales reps to the training and onboarding process, we have been nothing but impressed. This program is much more user-friendly than any prior PMS used for our hotel. It also adapts and changes as our business changes. There are an insane amount of functions and capabilities with NewBook that you can't get anywhere else. The price points are also adjustable. If you don't or won't use a specific feature like integrations with Quickbooks or Facebook, you don't have to have them as part of your package. Review collected by and hosted on G2.com.

What do you dislike about Newbook?

There are a lot of features that you can choose to utilize. However, if you are used to a simple PMS with minimal control aside from booking reservations for guests, this will be an entirely different experience. Review collected by and hosted on G2.com.

What problems is Newbook solving and how is that benefiting you?

NewBook has drastically increased our conversion rate from guests booking online! With our prior PMS, guests had to call and speak with our front desk staff to select specific rooms. With our hotel housing 40 individually themed guest rooms, it's nearly impossible for guests to book online. We greatly appreciate the new capabilities NewBook has allowed our guests to book. Review collected by and hosted on G2.com.