Best Help Desk Software - Page 17

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 654

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+8.89%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,200+ Authentic Reviews
  • 654+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Support.ly by 500apps

Support.ly by 500apps is an all-in-one helpdesk ticketing system that provides faster and better support for your customers. It helps in providing customer support, enhancing productivity, boosting customer satisfaction, saving time and cost. You can manage tickets and provide a knowledge base in your customer support software to take care of all of your customer needs with very little effort. Get access to 30+ apps for $14.99 per user.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Support.ly by 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of Support.ly by 500apps?

TeamHeadquarters Help Desk

TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects.

Average Rating: 3.7/5.0

Total Reviews: 3

Who Is the Company Behind TeamHeadquarters Help Desk?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of TeamHeadquarters Help Desk?

What Are G2 Users Discussing About TeamHeadquarters Help Desk?

Tele-Support HelpDesk

Run Total Support HelpDesk over your network or over the Internet. Your users can access by Windows Desktop PC (thin-client), MAC OS X, Linux, Ubuntu, iPhone, iPad, and Android tablet with GO-Global for Windows.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Tele-Support HelpDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Tele-Support HelpDesk?

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Do G2 Reviewers Say About Tele-Support HelpDesk?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Tele-Support HelpDesk beneficial for efficiently managing queries and resolutions.
  • Users value the AI-based email management tool for facilitating quick and effective query resolutions.
  • Users appreciate the AI-based tools of Tele-Support HelpDesk, allowing for efficient query resolution and management.
  • Users appreciate the AI-based support of Tele-Support HelpDesk, making query resolution quick and efficient.

What Are Recent G2 Reviews of Tele-Support HelpDesk?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Thread

Thread is the AI service management platform that lets MSPs run their business on conversations, not tickets. More than 750 global MSPs use Thread to unify every customer channel — chat, email, and phone, into one connected experience, where AI handles routine requests and technicians step in when it counts. Thread has processed over 173 million customer requests, returning more than 500,000 hours to technicians, and earning 97% positive sentiment from end customers. Thread deploys in 24 hours, with ROI guaranteed within 60 days, backed by dedicated teams in the US, South America, the UK, and Australia. For more information, visit getthread.com. Learn more at https://getthread.com

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Thread?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Thread?

  • Seller: Thread
  • Year Founded: 2019
  • HQ Location: New York, US
  • Twitter: @thread_magic_
    240 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    106 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Thread?

Usedesk

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Usedesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Usedesk?

  • Seller: Usedesk
  • Year Founded: 2014
  • HQ Location: Tallinn, EE
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Usedesk?

AI-generated summary from verified user reviews

Pros
  • Users are impressed with Usedesk's automation and AI solutions, seamlessly integrating into their support systems.
  • Users are impressed with the customer support of Usedesk, highlighting its easy integration and effective automation solutions.
  • Users find Usedesk’s integrations effortless and effective, enhancing their customer support ecosystem significantly.

What Are Recent G2 Reviews of Usedesk?

What Are G2 Users Discussing About Usedesk?

YourGPT Chatbot

YourGPT is the no-code AI agent platform for customer support, sales, and operations. Beyond answering questions, it enables self-learning, multi-agent systems that take real action, resolving up to 90% of repeated queries. Deploy across websites, WhatsApp, Instagram, Telegram, Slack, phone, and more. AI agents are grounded in your business data and workflows. You connect your own sources, including your website, text, PDFs, Notion, Google Drive, Dropbox, Confluence, YouTube, and more. This keeps responses accurate, aligned with your content, and relevant to real business context. Takes real action. Agents connect to your tools and perform the work: refunds processed, tickets created, CRMs updated, meetings booked. Self-learning. Agents improve from every conversation. Gaps, conflicts, and feedback close themselves, so there are no stale flows to maintain. Multi-agent. One agent can't perform all complex business tasks, so you can build specialists. Billing, refunds, technical, and sales agents each own their domain, with handoff between them. AI Studio, a visual builder, gives you control over exactly what agents can do, decide, and execute, so workflows run in a predictable way. No code, live in minutes, supports over 100 languages.

Average Rating: 4.7/5.0

Total Reviews: 25

How Do G2 Users Rate YourGPT Chatbot?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind YourGPT Chatbot?

Who Uses This Product?

  • Company Size: 83% Small, 14% Medium

What Do G2 Reviewers Say About YourGPT Chatbot?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of YourGPT Chatbot exceptional, allowing bot creation in under five minutes.
  • Users praise YourGPT for its friendly and responsive customer support, enhancing their overall experience and satisfaction.
  • Users value the great features and clean UI of YourGPT Chatbot, facilitating seamless customer service and integration.
  • Users love the flexible customization options of YourGPT, making it suitable for both simple and advanced needs.
  • Users love the easy creation of chatbots with YourGPT, appreciating its user-friendly interface and quick setup.
Cons
  • Users notice limitations in context and understanding with YourGPT Chatbot, leading to occasional inaccurate or confusing responses.
  • Users note that chat management needs improvement, particularly in documentation and chatbot response limits.
  • Users find the learning curve steep, as setup and mastery demand time and some technical knowledge.
  • Users find the premium cost prohibitive, especially for small businesses needing additional support and customizations.
  • Users feel that difficult learning curves may hinder fully utilizing the capabilities of YourGPT Chatbot effectively.

What Are Recent G2 Reviews of YourGPT Chatbot?

Zyprr

Zyprr’s solution solves the data fragmentation and business productivity problems with highly customizable and collaborative business process software where you manage all your business activities with a single login. This helps you to enhance your data accuracy, process efficiency and business profitability.

Average Rating: 4.0/5.0

Total Reviews: 3

How Do G2 Users Rate Zyprr?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Zyprr?

  • Seller: Zyprr
  • Year Founded: 2014
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of Zyprr?

What Are G2 Users Discussing About Zyprr?

Abhisi

Abhisi is a Help Desk Software that answer support requests anytime, from anywhere using any device.

Average Rating: 3.3/5.0

Total Reviews: 2

How Do G2 Users Rate Abhisi?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Abhisi?

  • Seller: Hemant Jani
  • Year Founded: 2013
  • HQ Location: Vadodara, IN
  • Twitter: @Techovarya
    415 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Abhisi?

Admin24 – Service Desk

Service desk for automating the receipt of requests from clients. The service allows you to accept applications through multiple channels: mail, website, CRM systems, social networks, messengers and API. Allows you to configure the routing of requests, assign SLA and analyze work efficiency.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Admin24 – Service Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Admin24 – Service Desk?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Admin24 – Service Desk?

Attendo

Attendo is a set of cloud software tools to improve the communication, organization and development of your business.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Attendo?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Attendo?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Attendo?

Carecoll

Engage your customers in real time. Delight your website visitors and help your customers instantly.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Carecoll?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Carecoll?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Carecoll?

Chorally

A platform for data driven customer relationship management, able to provide engaging, publishing, analytics and managing customer data in a single tool. Chorally enables brands to explore the full potential of digital customer management integrating multiple touchpoints in a single platform. It allows customers team to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive UI and is complemented by top class support and consultancy services.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Chorally?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Chorally?

  • Seller: Chorally
  • Year Founded: 2014
  • HQ Location: Florence, IT
  • Twitter: @getchorally
    915 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 67% Small

What Are Recent G2 Reviews of Chorally?

What Are G2 Users Discussing About Chorally?

ConSol*CM

ConSol CM is a software for any situation. It epitomizes flourishing customer relationships and the highest quality for value-creating and internal processes at a smart company.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate ConSol*CM?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind ConSol*CM?

Who Uses This Product?

  • Company Size: 50% Small, 50% Large

What Are Recent G2 Reviews of ConSol*CM?

Corefactors

Corefactors is a RevOps-enabling end-to-end CRM platform. The platform aims to cater to the growing need for a unified platform to manage customer relations and customer-facing teams. With the proliferation of customer touchpoints, intensifying competition, and ever-heightening customer expectations, Corefactors CRM enables the RevOps ecosystem and reduces revenue leakages by aligning them and creating a 360⁰ view of customer and business.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Corefactors?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Corefactors?

  • Seller: Corefactors
  • Year Founded: 2013
  • HQ Location: Bengaluru, IN
  • Twitter: @AICorefactors
    45 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +91 80673 35577

Who Uses This Product?

  • Company Size: 45% Small, 27% Large

What Do G2 Reviewers Say About Corefactors?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Corefactors, highlighting its quick setup and seamless communication workflows.
  • Users appreciate the responsive customer support of Corefactors, enhancing communication workflows and overall efficiency.
  • Users value the powerful automation features of Corefactors, enhancing efficiency across sales, marketing, and support.
  • Users appreciate the powerful automation features of Corefactors, reducing manual work and enhancing communication efficiency.
  • Users appreciate the easy integrations of Corefactors, enhancing their communication workflows and automating processes seamlessly.
Cons
  • Users experience dashboard issues with lag, limited customization, and inadequate training materials impacting usability and performance.
  • Users find limited customization options in Corefactors, affecting their ability to tailor the platform effectively.
  • Users face challenges due to limited advanced analytics and customization options, hindering deeper insights and flexibility.
  • Users experience poor customer support, particularly during peak hours, which hampers effective issue resolution.
  • Users notice slow loading times on the dashboard, which hampers their overall experience with Corefactors.

What Are Recent G2 Reviews of Corefactors?

What Are G2 Users Discussing About Corefactors?

CRM and Deals

CRM and Deals for Zendesk — Streamlined Sales Management CRM and Deals for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is designed to enhance CRM management and deal tracking directly within Zendesk Support. This all-in-one tool empowers teams with an intuitive interface, visual pipelines, centralized deal management, robust analytics, and seamless communication. 🔹 CRM Functionality: Focused Sales Pipeline Management Comprehensive Deal Management Store and manage all deal information in a centralized location, complete with templates, customizable reports, and automated workflows to ensure deals progress smoothly through each stage. Enhanced Communication Keep client communications connected within the deal interface, with access to relevant ticket information including previous and current interactions, public replies, internal notes, and attachments. Detailed Deal Insights Monitor deal progress with visual indicators such as progress bars, while accessing essential details including contact and company information, product details, custom fields, and reminders for planned emails. Advanced Sales Planning Leverage forecast mode and deal statistics to optimize sales planning. Features include writing product descriptions, uploading attachments, downloading reports, and reviewing scheduled events. Customizable Interface Tailor the app to your team’s workflow with extensive customization options, including pipeline modes, automation settings, table views, field customization, and more. Dedicated Support and Development Benefit from GrowthDot's responsive support team and expert developers, ready to assist with app usage, troubleshooting, and custom plugin development. CRM and Deals for Zendesk simplifies sales pipeline management, enhances communication, and provides actionable insights — all within your Zendesk environment.

Average Rating: 4.6/5.0

Total Reviews: 15

Who Is the Company Behind CRM and Deals?

  • Seller: GrowthDot
  • Year Founded: 2016
  • HQ Location: Ternopil, UA
  • Twitter: @growthdot
    293 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Do G2 Reviewers Say About CRM and Deals?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of the CRM and Deals, making it straightforward to track and maintain pipelines.
  • Users value the easy tracking features of the CRM and Deals, enhancing their business and customer management.
  • Users value the seamless integration of CRM and Deals with Zendesk, enhancing ticket tracking and pipeline management.
  • Users appreciate the seamless integration with Zendesk, making tracking and maintaining pipelines effortless.

What Are Recent G2 Reviews of CRM and Deals?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026