# Support.ly by 500apps Reviews
**Vendor:** 500apps  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Support.ly by 500apps
Support.ly by 500apps is an all-in-one helpdesk ticketing system that provides faster and better support for your customers. It helps in providing customer support, enhancing productivity, boosting customer satisfaction, saving time and cost. You can manage tickets and provide a knowledge base in your customer support software to take care of all of your customer needs with very little effort. Get access to 30+ apps for $14.99 per user.






- [View Support.ly by 500apps pricing details and edition comparison](https://www.g2.com/products/support-ly-by-500apps/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+22%3A36%3A00+-0500&secure%5Bsession_id%5D=46f94945-7938-427c-87e6-4c0ea6bb0be9&secure%5Btoken%5D=a8b1b275d1ab1b4e7c03dfa40a65c34e03145cde2dab4aee71f04a36f9e16ef3&format=llm_user)

## Support.ly by 500apps Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Support.ly by 500apps Alternatives
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  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,499 reviews)