# SWIPEBY Reviews **Vendor:** SWIPEBY **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.9/5.0 **Total Reviews:** 9 ## About SWIPEBY SWIPEBY provides powerful AI-driven “teams” that automate workflow to reduce costs and improve efficiencies. The SWIPEBY platform allows restaurants and brick-and-mortar businesses to compete in an evolving marketplace by handling the repetitive tasks that take operators away from what they should be focused on: their customers and staff. ## SWIPEBY Pros & Cons **What users like:** - Users commend SWIPEBY's **responsive customer support** , ensuring effective communication and assistance throughout their experience. (4 reviews) - Users find SWIPEBY to be **super easy to use** , ensuring a seamless setup and smooth online ordering experience. (3 reviews) - Users commend the **helpful customer service** of SWIPEBY, appreciating the support and assistance in achieving business success. (3 reviews) - Users commend the **easy setup process** of SWIPEBY, appreciating the step-by-step support from the team. (3 reviews) - Users appreciate the **cost savings** with SWIPEBY, significantly reducing labor and marketing expenses while enhancing efficiency. (2 reviews) - Customer Engagement (2 reviews) - Customer Satisfaction (2 reviews) - Efficiency (2 reviews) - Users value the **exceptional responsiveness and helpful features** of Swipeby, significantly boosting online ordering and customer interaction. (2 reviews) - Users value the **easy online ordering process** with Swipeby, significantly boosting sales and customer engagement. (2 reviews) **What users dislike:** - Users find the **complexity of adding menu items** in SWIPEBY cumbersome, suggesting a need for simplification and better support. (2 reviews) - Users find the process of adding menu items and modifiers in the portal to be **cumbersome** , impacting usability. (1 reviews) - Users struggle with **configuration challenges** , suggesting clearer guidance and better support for easier feature integration. (1 reviews) - Users struggle with the **learning curve** of SWIPEBY, suggesting the need for simplified onboarding and support options. (1 reviews) - Users find that adding menu items and modifiers in the merchant portal can be **cumbersome at times** , affecting efficiency. (1 reviews) - Poor Customer Support (1 reviews) - Poor Understanding (1 reviews) ## SWIPEBY Reviews ### 1. Easy to Use, Boosted Takeout Sales with Seamless Toast Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SWIPEBY?** Ease of use. Growth of takeout sales. Toast Integration, no middleman. **What do you dislike about SWIPEBY?** Nothing much. While we never needed urgent support, we have seen late on the weekends it can be a bit slower. **What problems is SWIPEBY solving and how is that benefiting you?** It solves the problem that I don’t have enough time to focus on all the tasks of my business. Swipeby has taken over social media, all my reviews, marketing, phone calls, and my website and online ordering. Because it is all AI, I don’t have to even set up anything or interact with it much. I just see the results. We used to use platforms like toast and owner where they were pretty great but it failed that I had to log in and set for example marketing campaigns or emails. With Swipeby, this has been taken care of. ### 2. Boosts Efficiency with Outstanding Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** February 17, 2026 **What do you like best about SWIPEBY?** I use SWIPEBY for online ordering and appreciate how it speeds up the order process. It's great for saving money on hiring a marketing team, thanks to features like handling Facebook posts. The customer service is pretty good whenever I have an issue. I like the curbside pickup features that include notifications between us and customers, allowing communication about specific cars and customer notes. Setting up with SWIPEBY was pretty easy because their employees stay in touch step by step to help set up the account. It's one of the best online sources with most features that a restaurant needs. **What do you dislike about SWIPEBY?** I find it easy to get lost when trying to put all their features in place. Simplifying the steps for new customers would be helpful. It would be great if they offered a short video for every feature and had customer service like a phone call or Zoom meeting regularly available. **What problems is SWIPEBY solving and how is that benefiting you?** I use SWIPEBY for speeding up online orders and saving on hiring a marketing team for Facebook posts. It enhances curbside pickup with two-way notifications and has great customer service. ### 3. Amazing company with the best support. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about SWIPEBY?** Customer Service. Always willing to stop in and help us. Account Managers are amazing **What do you dislike about SWIPEBY?** features take a few months to really see value. Still well worth the wait. **What problems is SWIPEBY solving and how is that benefiting you?** Reviews and doordash fees. 3.6 to a 4.4 in 5 months ### 4. Effortless Marketing with Stellar Customer Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. **Reviewed Date:** February 17, 2026 **What do you like best about SWIPEBY?** I like SWIPEBY because it saves me time and labor, helping me reach out to more customers effectively. The ability to retain customers is a standout feature for me. The phone service is great; it answers calls efficiently, saving on labor costs and offers excellent upsell opportunities with AI integration. **What do you dislike about SWIPEBY?** Nothing **What problems is SWIPEBY solving and how is that benefiting you?** SWIPEBY saves me time and labor by effectively reaching more customers and enhancing customer retention. The phone service also helps with upsells. ### 5. Highly Responsive Support That Helps Our Business Succeed **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about SWIPEBY?** The organization is very responsive when it comes to data and changes. It’s reassuring to know they are always working to support the success of our business. **What do you dislike about SWIPEBY?** There isn’t much I would change overall, but adding menu items and modifiers in the merchant portal can feel cumbersome at times. **What problems is SWIPEBY solving and how is that benefiting you?** Hopefully, the AI posts will eventually stop looking like blantent AI posts. ### 6. Beautiful Restaurant Websites Make Ordering a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about SWIPEBY?** I love the user experience to order pickup or delivery from restaurant's websites. Not only that the websites look beautiful! **What do you dislike about SWIPEBY?** I don't really have any negatives. The product works well a lot of the time. **What problems is SWIPEBY solving and how is that benefiting you?** Spending more money on ordering pickup and delivery meals through third party delivery services is painful especially in the current financial. Being able to spend less money and still get the same food makes life so much easier for me. Also, I love the fact that the food comes to me quicker than just relying on doordash. ### 7. Swipeby has been an invaluable partner to our online ordering that has far exceeded our expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about SWIPEBY?** Swipeby has been extremely hepful in responding to online reviews as well as increased our online ordering sales in less than a year. They are super easy to work with and extremely responsive to inquiries. Their online review system has helped our google interaction and we have really noticed how much our guests like to be heard and responded to. They are constantly adding new features and coninually working to improve their offerings. Super easy to install and get up and running. Highly reccomend Swipeby. **What do you dislike about SWIPEBY?** Nothing. From the top down they are well run and helpful. **What problems is SWIPEBY solving and how is that benefiting you?** They are great at answering our google reviews. Easy online ordering system and integrates with our POS system easily. ### 8. Overall recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about SWIPEBY?** the ease to setup new locations and change our menu on the fly is extremly helpful for us. **What do you dislike about SWIPEBY?** I have not experienced any downside of using the service **What problems is SWIPEBY solving and how is that benefiting you?** they enabled us to offer a app platform for ordering quickly without much help from us. This gave us an online ordering presence and seamlessly integrated our current menu options. ### 9. Ordering with SWIPEBY **Rating:** 4.0/5.0 stars **Reviewed by:** Ronak S. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about SWIPEBY?** Most i like about SWIPEBY is it's fully customizable platform that allows to track orders via our own channels for the customers. Also it's streamlined pickup experience is great. **What do you dislike about SWIPEBY?** Services provided by SWIPEBY is best in industry but one thing to dislike about it is free instant delivery sometime the delviery is not happened on time as per order. **What problems is SWIPEBY solving and how is that benefiting you?** Main problem solved by SWIPEBY is its location technology through which you will get to know when customer arrive in arrival zone and also its location technology streamlined the pickup services. - [View SWIPEBY pricing details and edition comparison](https://www.g2.com/products/swipeby/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+07%3A09%3A12+-0500&secure%5Bsession_id%5D=025f6483-2c73-422e-8c9c-597a61cd5a42&secure%5Btoken%5D=f4038a1515cb112295b6c783497817afb43cdb04e2321d2bb3b944fa4ce639b7&format=llm_user) ## SWIPEBY Integrations - [Toast](https://www.g2.com/products/toast/reviews) ## SWIPEBY Features **Platform Basics** - Reporting - Interoperability **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Generative AI** - AI Text Generation - AI Text Summarization **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Data** - Dashboard **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top SWIPEBY Alternatives - [Owner.com](https://www.g2.com/products/owner-com/reviews) - 4.8/5.0 (367 reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (14,931 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,071 reviews)