ServicePower
ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.
Average Rating: 4.4/5.0
Total Reviews: 17
How Do G2 Users Rate ServicePower?
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
- Roles: 8.1/10 (Category avg: 8.7/10)
- Analytics: 8.3/10 (Category avg: 8.4/10)
Who Is the Company Behind ServicePower?
- Seller: ServicePower
- Year Founded: 1996
- HQ Location: McLean, Virginia
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Twitter: @ServicePowerPlc
2,803 Twitter followers -
LinkedIn® Page: www.linkedin.com
220 employees on LinkedIn® - Ownership: LSE:SVR.L
Who Uses This Product?
- Top Industries: Insurance
- Company Size: 67% Medium, 39% Large
What Do G2 Reviewers Say About ServicePower?
AI-generated summary from verified user reviews
Pros
- Users value the high customizability of ServicePower, allowing for tailored solutions and efficient asset scheduling.
- Users value the flexibility of ServicePower, noting its customization options and ease of support for changes.
- Users value the comprehensive features of ServicePower, enhancing efficiency and visibility for service providers and clients alike.
- Users appreciate the responsive customer support of ServicePower, making changes easy and enhancing overall flexibility.
- Users value the flexibility to customize in ServicePower, appreciating ease of use and support for necessary changes.
Cons
- Users find customization difficulties arise when trying to adapt ServicePower to less refined processes, complicating its use.
- Users report experiencing delays in the time required for custom development, impacting project timelines and satisfaction.
- Users find the improvement needed in ER changes slow and cumbersome, requiring enhanced self-service tools for vendors.
- Users face integration issues with ServicePower but appreciate the support to resolve these challenges effectively.
- Users find the limited customization of ServicePower constraining, preferring a fully integrated approach for optimal use.
What Are Recent G2 Reviews of ServicePower?
"Centralized tool to manage field service"
Rating: 4.5/5.0 stars
— Robert A.
"Widely Adopted, But Slow to Evolve"
Rating: 4.0/5.0 stars
— Mark P.

