---
title: IFS FSM Reviews
meta_title: 'IFS FSM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 66 reviews by the users' company size, role or industry to
  find out how IFS FSM works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 66
  scale: '5'
date_modified: '2026-09-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# IFS FSM Reviews
**Vendor:** IFS  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 66



## IFS FSM Reviews
  ### 1. Easy to Tailor to Our Needs, with Plenty of Ready-to-Use Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roger P. | Solutions Architect, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 16, 2026

**What do you like best about IFS FSM?**

It’s easy to adapt to our business needs, while still offering plenty of built-in features that are ready to use after a short setup. Getting new features every six months is also a good thing.

**What do you dislike about IFS FSM?**

That many country specific features have been removed from older versions which forces customers to modify the code to be compliant. IFS Cloud is not fast enough to adapt to these requirements

**What problems is IFS FSM solving and how is that benefiting you?**

IFS Cloud is helping us solve our service requirements to quickly support our customers keeping their machines up and running without their customers complaining or choosing another store to visti

  ### 2. Comprehensive and Flexible, but Demanding Implementation and Infrastructure Needs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 22, 2025

**What do you like best about IFS FSM?**

IFS Cloud is comprehensive in covering all operations that a company needs or has.
The program is brilliant in assets management, operational planning, ERP, FSM, and other aspects 
IFS Cloud is modern and flexible, with easy or low code configuration requirements to make sure all operations are completed 
We obtain intensive report concerning the many operations in our company, and the information is accessible and accurate 
We have conventional satisfaction with what customer help do to see us succeed

**What do you dislike about IFS FSM?**

The implementation tasks is huge and very demanding.
The usability of IFS Cloud needs network connectivity and high performing infrastructure

**What problems is IFS FSM solving and how is that benefiting you?**

Our operations are under IFS Cloud umbrella, from the EAM, FSM, ERP, among many and they all bring high results 
The program offers modern technology or models to support different tasks that brings high results 
The software accommodates any changes pr growth in our company due to its readiness and reliability 
IFS Cloud Suit in different markets or industries and this ensures we get the best version

  ### 3. IFS cloud review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Antti P. | Head of business IT, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 14, 2025

**What do you like best about IFS FSM?**

Full functionality, supports the business

**What do you dislike about IFS FSM?**

A bit complicated to use, difficult to make configurations

**What problems is IFS FSM solving and how is that benefiting you?**

Helping to arrange the maintenance work in the mills

  ### 4. A very competent ERP for medium to large companies

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marcus R. | IFS Applications Coordinator (Responsible for IFS and integrated systems), Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 11, 2024

**What do you like best about IFS FSM?**

You can start simple and introduce new functionality to the users almost infinitely over time. There are also channels to get directly into contact with managers inside IFS that share information about roadmaps, strategies and insights into customers issues and solutions relevant to your business. IFS are proactive and early to implement new technologies and provide training and best practices.

**What do you dislike about IFS FSM?**

As with most large and competent systems the cost both in terms of user training and licenses can be experienced as challenging when coming from a business specific smaller ERP with less features. Also when the offered prices when upgrading 1-1 from IFS Apps 10 to Cloud can be highly unrealistic. The customer support has not been great but is rapidly improving which shows that IFS is listening to customer feedback.

**What problems is IFS FSM solving and how is that benefiting you?**

We operate offshore rigs that operate in different regions of the world which means many legal requirements, complex logistics and focus on maintenance of equipment and reporting. With IFS Applications we can use fewer systems and benefit from having all data available where and when you need it. It is very strong in the areas we use making it perfect for our business area.

  ### 5. A Very Impressive ERP for all Businesses Worldwide.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gary B. | Independent Consultant, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 29, 2024

**What do you like best about IFS FSM?**

It is a full end to end ERP solution for any business within any industry. It performs excellently in the cloud and maintains an impressive "up time" availability. It contains an outstanding set of internal controls to ensure data integrity across all areas of functionality.

**What do you dislike about IFS FSM?**

I can't think of too many downsides about IFS. However, most of the support is headquartered out of Sri Lanka and sometimes the time difference for US based companies can be challenging when coordinating upgrades/updates. However, those incidents are far and few between and not a detriment in any regard.

**What problems is IFS FSM solving and how is that benefiting you?**

Problems solved are more efficient management of large inventories. Additionally, the system functionality includes mobile inventory capability with full integration with the mobile work order facility. Material can be issued in the field with full transaction accountability (material issue to invoice). Provides enhanced operations control with full backend financial handling.

  ### 6. Efficient Functionalities Marred by Lackluster Support: A Critical Review of IFS ERP

**Rating:** 4.0/5.0 stars

**Reviewed by:** Thieuban A. | ERP Supervisor, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 26, 2024

**What do you like best about IFS FSM?**

Almost all industry practices are covered across Aviation, Manufacturing, Oil and Gas, FMCG and Service Industry. Further, the architecture of IFS allows the customers to configure it by themselves some inhouse tailored solutions. User friendly and it allows for integration with any external vendors through REST API. Implementation of IFS is not complex and general agile format is more than enough to achieve the goal in short term.

**What do you dislike about IFS FSM?**

The customer support for the standard product defects. The time taken to resolve minor bug fixes. Lack of industry knowledge from support team members. Most of the new standard industry requirements are skipped under the name of 'design behavior' by support team, less effort to do the adjustment of bug fix.

**What problems is IFS FSM solving and how is that benefiting you?**

Aviation Maintenance Business - MRO and Manufacturing (MTO) process for Aviation Industry

  ### 7. IFS FSM - Complete Field Service Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about IFS FSM?**

IFS gives our business full field service management on Call to Cash and Procure to Pay. From taking calls in our Contact Centre, through to scheduling and dispatching work. All is handled seamlessly through IFS.

**What do you dislike about IFS FSM?**

There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out.

**What problems is IFS FSM solving and how is that benefiting you?**

IFS is helping us to make sure we're able to get the right parts to the right resources with appropriate skills for each request. This saves time on resources in planning and optimization of routes. IFS has also allowed connecting to supplier API's to be able to do real-time stock checks and order to enable us to reduce stock levels to the minimum levels whilst still hitting key targets.

  ### 8. IFS ERP is worth a look

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jason R. | Plant Superintendent, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 26, 2024

**What do you like best about IFS FSM?**

IFS is well respected in the field and it is worth viewing a demonstration and talking with them to see if their solution is a good fit for you. I work most in only a portion of what the software does for my organization, but I know that others find benefits in many facets of what it is capable of doing.

**What do you dislike about IFS FSM?**

It is not an inexpensive option, so even if it is worth it, it may be more than you need and therefore not efficiently affordable.

**What problems is IFS FSM solving and how is that benefiting you?**

It is our one-stop shop for resource management. It also has additional capabilities that others in my organization are more familiar with and use.

  ### 9. We have been using Clevest/IFS from 2017 to present for all our field workforce

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 25, 2024

**What do you like best about IFS FSM?**

The Clevest application seamlessly interacts with our SAP ERP Master of Record Application. All the data from both systems are updated "real-time".

**What do you dislike about IFS FSM?**

The one area I wish IFS would address at least from a Clevest perspective is the Gensis programming tool use to build the solution set in Clevest. It would be great if there was a more modern object oriented programming application for the mobile Workbook Application.

**What problems is IFS FSM solving and how is that benefiting you?**

The main problem IFS solved was the manual paper workforce management process. It is now automated and field orders are resolved in the system when the work task is completed. There are no more repeat trips back to customer premises because of lost or misplaced field orders.

  ### 10. IFS Experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** John R. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 19, 2023

**What do you like best about IFS FSM?**

IFS allows us the ability to expand our customer base into different markets and offer more services to more customers with little increase to overhead.

**What do you dislike about IFS FSM?**

Support and a sense of Partnership before and during the initial implementation of our FSM solution was severely lacking.

**What problems is IFS FSM solving and how is that benefiting you?**

We can now provide better service to our customers and offer them asset-level reporting. We also can now improve our call-taking and dispatching process. IFS will allow us to provide our customers with a much better customer experience from our technicians and back office supporting staff.

  ### 11. Legacy to cloud

**Rating:** 3.0/5.0 stars

**Reviewed by:** Tray S. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2023

**What do you like best about IFS FSM?**

IFS's upsides can be felt in its innovation and integration capabilities using IFS Cloud. The solution revolving around planning and scheduling optimization would best benefit our use cases.

**What do you dislike about IFS FSM?**

Our support model is restricted because we use an older version and cannot move to the cloud. As we have issues arising, support from IFS would be greatly needed.

**What problems is IFS FSM solving and how is that benefiting you?**

Currently, in our legacy instance, it solves the problem of technician dispatching. Our model is very dated; therefore, we are not receiving or using all of the capabilities of FSM.

  ### 12. Strong System

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tim P. | Central Operations Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about IFS FSM?**

User friendliness, ability to implement customizations

**What do you dislike about IFS FSM?**

High charges for changes that need to be implemented by IFS, however with the FSM6 upgrade these should reduce.

**What problems is IFS FSM solving and how is that benefiting you?**

IFS solves all of our scheduling issues via integration with PSO

  ### 13. Questionable technical capabilities, confusing engagement for issues, and lack of urgency

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 15, 2023

**What do you like best about IFS FSM?**

The production environment availability has been very stable over the last year and a half with few issues. For the most part it has been dependable and feedback on the user experience is positive from our user base.

**What do you dislike about IFS FSM?**

The support organization has questionable technical strength and is lacking in basic environment management processes. Our test environment was out of sync with Oracle updates and Delivery versions for 9+ months. There was failure after failure as the support team tried to apply Deliveries. It prevented multiple business critical enhancements and fixes from being moved to production because the test environment was so far out of sync with production and multiple key OTC processes couldn't be tested successfully.

We continually experience finger-pointing and back-and-forth exchanges of issues between different internal IFS teams. I have multiple examples where Global Support says one thing and other organizations (ex. Cloud) say something different. As the customer, we watch the IFS teams go back and forth with no progress while the issue goes unresolved and our users suffer.

Overall, escalation to our client VP contact is almost always required to get issues addressed with any semblance of urgency.

**What problems is IFS FSM solving and how is that benefiting you?**

IFS is used as the ERP platform for mobile medical equipment rental and repair. The solution includes a custom mobile solution to enable technicians to work remotely as they deliver and pick up equipment from customers.

  ### 14. A

**Rating:** 4.0/5.0 stars

**Reviewed by:** Zachary A. | Loadmaster, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2023

**What do you like best about IFS FSM?**

IFS provides capable software that empowers the business to track real-time compliance across all aspects of aviation maintenance.

**What do you dislike about IFS FSM?**

The Maintenix product does not allow much customization to meet clients' specific needs.

**What problems is IFS FSM solving and how is that benefiting you?**

IFS appears to be working diligently on new features to benefit the user community.

  ### 15. IFS Customer Focus Changed

**Rating:** 3.0/5.0 stars

**Reviewed by:** Sivasubramanian M. | CIO, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 29, 2022

**What do you like best about IFS FSM?**

As a Product IFS is Good for certain Business sectors. It meets the required business processes. Cost-Effective.

**What do you dislike about IFS FSM?**

1. No customer orientation
2. Does not care about the customer 
3. There is no dedicated Account management for taking care of customer.
4. Though developing Product oriented Organization is good, it needs to develop resources in the market. It isn't easy to find quality IFS resources. 
5. Decentralization of Localization of Geography. Partners are not able to meet customer expectations
6. As a customer - Not seeing a future focused on Tech Company
7. Transactional relationship rather than Strategy Focused
8. No Proactive approach in serving customers on regional-specific compliances & regulations.
9. Need to develop quality partners or strengthen the own capability.
10. It Needs to be more user friendly

**What problems is IFS FSM solving and how is that benefiting you?**

Entire Business Process of core EPC. It helps to monitor the P&L of each project till completion. It serves the Finance function properly.

  ### 16. IFS is a powerful ERP system with multiple platforms - IEE, Aurena and MWO. easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mesh Omonkalo M. | Business Strategy Consultant, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2022

**What do you like best about IFS FSM?**

IFS ERP system allows organizations to break down silos and improve productivity and efficiency. The Aurena version is very easy to use and user-friendly application.

**What do you dislike about IFS FSM?**

The Failed Transaction with MWO is very frustrating for users - The MWO is very rigid, not fluid, and any mistake will trigger failed transactions which are quite frustrating for technicians.

**What problems is IFS FSM solving and how is that benefiting you?**

IFS typically helps an organization do business better by breaking down silos, improve productivity and drive efficiency. With IFS you can process your transactions smartly, store your data and protect your data as well.

  ### 17. Live Inventory

**Rating:** 4.0/5.0 stars

**Reviewed by:** Darlene S. | Business Analyst, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2022

**What do you like best about IFS FSM?**

Before using Alliance, we had separate field service and inventory programs. This setup gave rise to all sorts of inventory discrepancies. Inventory reconciliation was long and painful. With Alliance, field service and inventory are united. We can better utilize inventory planning, improve parts usage accuracy, and reduce excessive write-offs. The Alliance mobile app is also a plus. Our field techs can input accurate times for activities with the Start Work/StopWork buttons. With this information pulled into our data warehouse, management has real utilization rates.

**What do you dislike about IFS FSM?**

Alliance does not have enough easily accessible logging to review when some issue arises.

**What problems is IFS FSM solving and how is that benefiting you?**

Our need was a field service application that could also track live inventory.

  ### 18. I do not like IFS software

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2022

**What do you like best about IFS FSM?**

It is an ERP system, and you are able to use it to do some work.

**What do you dislike about IFS FSM?**

It's slow. You can't tell when pages are loading. Installing updates takes hours, and they rarely work without issues. Tech support has been virtually non-existent. Modules are disjointed. Service module doesn't work with orders and picking and the other modules. The system is non-intuitive.

**What problems is IFS FSM solving and how is that benefiting you?**

IFS has not solved any problems for me.

  ### 19. Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Emma B. | ADC Supoervisor, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 16, 2022

**What do you like best about IFS FSM?**

Scheduling and the map function, making it easy to navigate

**What do you dislike about IFS FSM?**

Schedule board performance, fetching all data and only displaying what is required slows down performance

**What problems is IFS FSM solving and how is that benefiting you?**

Scheduling to engineers

  ### 20. IFS support experiences

**Rating:** 3.5/5.0 stars

**Reviewed by:** Alex Yun C L. | System Specialist, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2022

**What do you like best about IFS FSM?**

IFS dynamic on FSM and application platform

**What do you dislike about IFS FSM?**

IFS support some time not working well. but in some occasions.

**What problems is IFS FSM solving and how is that benefiting you?**

Consolidation service with other applications and services

  ### 21. If you are looking for ERP a good solution.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hayley F. | Robotic Process Automation Engineer, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** December 02, 2021

**What do you like best about IFS FSM?**

One of the things that I particularly like about this product is the ease with which it allows to generate reports and do it in turn in different ways, for example we can bring files from excel by using the export function, we can also make complex states and feed views Dedicated so as not to affect the production environment while executing complex database declarations.

**What do you dislike about IFS FSM?**

There is a detail that demotivated a little in this product, how many its operation but when acquiring licenses as such since there are differences between the licensing functions but there are not enough intermediate licenses how to give access to companies that need some functions without having to buy the complete package, in other words you use few or all functions.

**Recommendations to others considering IFS FSM:**

I certainly do not recommend especially if your company needs a product based on the matrix to efficiently organize the correct access to the different tools that your organization deserves to adapt or adjust multilevel work permits in a simple way and also control the management of access to the different rights according to the parent function of your organization.

**What problems is IFS FSM solving and how is that benefiting you?**

The product is distinguished from the others thanks to its different characteristics and its capabilities that allow it to be widely used to drive the different processes that occur in our company in the field of cash orders as well as sales, pre-sales, production and finance. The spreadsheet is managed through of this product thanks to its excellent tool design and its integration with others on the market.

  ### 22. IFS review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steve P. | Director Of Information Technology, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 14, 2022

**What do you like best about IFS FSM?**

IFS is a complete ERP system that can be used across multiple disciplines.

**What do you dislike about IFS FSM?**

It can be challenging to learn, especially the interface.

**What problems is IFS FSM solving and how is that benefiting you?**

We run a service business that requires a complete workflow engine. IFS provides a complete package rather than individual packages.

  ### 23. Independent Consultant

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gary B. | Independent Consultant, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 18, 2021

**What do you like best about IFS FSM?**

It is a significantly function-rich ERP for most any business. Whether you are a manufacturing, retail, or services-oriented company, it will meet your needs.

**What do you dislike about IFS FSM?**

It can be a relatively confusing system to learn in the beginning, but once you understand the structure and functionality, learning comes quickly.

**Recommendations to others considering IFS FSM:**

Compare IFS to other comparable systems utilizing user and IT management to evaluate and decide.

**What problems is IFS FSM solving and how is that benefiting you?**

Two critical business problems are much improved, inventory control and mobile warehouse functionality. Much improved internal control has resulted.

  ### 24. Great customer service.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


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**Reviewed Date:** November 19, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about IFS FSM?**

IFS has structured its software so as an end-user, you can easily configure the software to fit your needs.

**What do you dislike about IFS FSM?**

As IFS's software is highly configurable, the documentation is not very solid.

**What problems is IFS FSM solving and how is that benefiting you?**

We have over 200 field service technicians in the field across the United States, and the FSM product dramatically helps manage them. We spend less time talking to them about their next tasks, and they can spend more time in front of our customers.

  ### 25. Good Product for For Field Service

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

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**Reviewed Date:** May 24, 2017

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about IFS FSM?**

Great Web Product that works for many different processes and can be customized to Each Business Requirements. good external interface integration

**What do you dislike about IFS FSM?**

Customer Portal needs work but i believe in the next release it should be greatly improved.

**Recommendations to others considering IFS FSM:**

A

**What problems is IFS FSM solving and how is that benefiting you?**

Our Tech Services Department uses the software to manage our clients sites along with there product configurations..

  ### 26. Challengers are changing the World with IFS Applications

**Rating:** 4.5/5.0 stars

**Reviewed by:** Fraz A. | Functional Consultant / Business Analyst , Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 15, 2020

**What do you like best about IFS FSM?**

Industry solutions provider application that has capacity to tackle clients requirement in a way that maximum satisfaction is derived for the growth and Survival of the business, being a specialist level consultant of the ERP Applications nothing goes passing my eyes that can't be entertained by IFS. Multiple feature that connect Application modules with one another , sometimes between finance and Manufacturing and unique screen accessing options have no matching in any of the competitive ERPs on the shelf.

**What do you dislike about IFS FSM?**

Strict controls and a decreased amount of flexibility of processes.

**Recommendations to others considering IFS FSM:**

Give it a try and it will not make you regret with all the unique features and extensive depths of the processes can handle any complex scenario.

**What problems is IFS FSM solving and how is that benefiting you?**

I have been part of an implementation team as a consultant in Karachi Pakistan for the past two years and I solve client's challenges through application in the field of finance, supply chain, manufacturing by introducing smart process that lead to a solution which is acceptable to all stakeholders. When it comes to the IFS Complex processes handling capacity, new user may not hide its sheer appreciation towards the application.

  ### 27. Astea makes managing service work orders simple.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ivy W. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** March 10, 2020

**What do you like best about IFS FSM?**

The reports that are available make collecting data easy. The dispatch board allows me to see where everyone is in real time.

**What do you dislike about IFS FSM?**

Not being able to select multiple reports at once for printing.

**What problems is IFS FSM solving and how is that benefiting you?**

Being able to email service reports to customers directly through Alliance is a huge benefit.

  ### 28. Great All Around Product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christopher R. | Regional Service Manager, Machinery, Mid-Market (51-1000 emp.)

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**Reviewed Date:** December 12, 2018

**What do you like best about IFS FSM?**

ASTEA allows my field service team to do everything that they need to get thorough the week. They can process work orders, order parts and supplies, talk to corporate, look up important account information...and the list goes on! ASTEA enables us to be nimble in a service environment that is under constant change. 

**What do you dislike about IFS FSM?**

I love the mobile component...but the desktop version that I use on a daily basis is complicated and not user friendly. 

**Recommendations to others considering IFS FSM:**

It's a great product. And it's highly customizable. I would have a dedicated resource for the first year after implementation that could collaborate with ASTEA and add / enable additional features and modifications. No matter how much you plan, after you go live you will realize you want or need more from the product. 

**What problems is IFS FSM solving and how is that benefiting you?**

Work orders can be created, executed and processed with ease allowing easy and fast invoicing of our customers and faster revenue recognition for us. Additionally, ASTEA has allowed us to collect LARGE amounts of data surrounding the execution of work which has led to numerous other process improvements. 

  ### 29. Niche Product In Field Service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

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**Reviewed Date:** December 13, 2018

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about IFS FSM?**

The Dynamic Scheduling Engine can assign service orders to field engineers based on a criteria such as SLA, proximity, skill, distance from the site and takes into account availability of the FE. Additionally, the ability to capture data in real time from your FEs as they travel and work allows for accurate analysis of FE capacity and utilization, which allows you to optimize your workforce. 

**What do you dislike about IFS FSM?**

 In recent months Astea would appear to have had some resource issues and have had been slow on occasions to provide support to requests for help, and for consultation requests.

**Recommendations to others considering IFS FSM:**

Understand your business and why you need to implement Alliance.
Is your management oversight structure educated on what Alliance is?
Are they commiitted to supporting the roleout and use of Alliance.

**What problems is IFS FSM solving and how is that benefiting you?**

Workforce optimization. When configured, and very importantly, managed correctly, you can realize savings through reductions in your workforce while continuing to provide the same level of support.

  ### 30. Long time user

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.)

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**Reviewed Date:** December 13, 2018

**What do you like best about IFS FSM?**

The most important thing when we first got Service Alliance (way back when) was the fact that it was an integrated suite.  No one else had the full suite of products in one program.  But the thing that has been so very important to us now has been their ability and willingness to grow with us.  We have changed a lot over the years and Astea has changed with us.  

**What do you dislike about IFS FSM?**

Some of the screens are very utilitarian.  It's ok for some things, like call center entry, service call entry, etc. but when we have customer facing information the look and feel is too much like what our entry people use.  Our customers not only want some simple way to view the open calls, etas and history, they also want it to be enjoyable.  In the world of such wonder web page capabilities, it seems a bit :"old fashion."

**What problems is IFS FSM solving and how is that benefiting you?**

We use Service Alliance to manage a Call Center, Field Service Group, an in house bench repair, and a parts department.  We find that by using Service Alliance that our training of new people is very simple now.  We have enough people that are ":experts" that it spreads the training roles around.  The operations of using the system are easy.  We also are able to track various situations when we need to and make adjustments to our policies when required.

  ### 31. 4 Years Post Implementation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian C. | National Service Director, Pharmaceuticals, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Reviewed Date:** December 14, 2018

**What do you like best about IFS FSM?**

Flexibility - Astea "out of the box" can be configured to address most field service needs, including calls managed through a technical support center. 

Reporting (exporting) allows you to analyze service order history 

**What do you dislike about IFS FSM?**

Implementation was challenging, we did not hire a dedicated project manager, therefore, go live took almost one year. 

Catalog/indexing when looking for a module or how to accomplish a task is cumbersome and, in some cases, the logic doesn't make sense. 

Application support is difficult to obtain from the support line - often we're told we need to purchase consulting.

**Recommendations to others considering IFS FSM:**

Dedicated project manager and post implementation SME.

**What problems is IFS FSM solving and how is that benefiting you?**

PM Management
Service Order tracking
Parts management
History reporting

  ### 32. Increasing service levels with Astea

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bjørn M S. | IT-manager Norway/Denmark, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

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**Reviewed Date:** December 21, 2018

**What do you like best about IFS FSM?**

Feature packed, with a lot of functionality that can be adjusted with parameter settings rather than customizations. Best of breed system that focus on service management. 

**What do you dislike about IFS FSM?**

We would really like to have better customization of the mobile clients. Price book should include the possibility of percent-based discounts.

**What problems is IFS FSM solving and how is that benefiting you?**

We implemented Astea as a contract management and service tool. Creating, maintaining, and invoicing contracts took a lot of resources - now the processes are streamlined and we have cut manual tasks and followups with at least 95%. Astea make sure that all billable hours and materials are billed, while contract covered activities and materials are not billed

  ### 33. Astea Alliance Review

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.)

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name, job title, or picture.


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**Reviewed Date:** December 13, 2018

**What do you like best about IFS FSM?**

Dispatch console has a lot of potential and is very useful.  Although there are a lot of limitations.  Not able to set colors, move jobs, etc, which would make this a better product.  

**What do you dislike about IFS FSM?**

Usability for user interactions.  Activity lines all need to be assigned manually.   Not able to drag jobs with multiple activities as one job.  Assigning dates to activities is tedious at best

**Recommendations to others considering IFS FSM:**

Everything needs to be customized from the programmers.  Off the shelf products allow you to customize colors, and preferences, and Astea Alliance does not allow this.  

**What problems is IFS FSM solving and how is that benefiting you?**

Scheduling, billing, asset tracking, tech support

  ### 34. Used in Reverse Vending

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

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**Validated Reviewer:** Validated through LinkedIn

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**Reviewed Date:** February 10, 2019

**What do you like best about IFS FSM?**

All in one solution.  You can see, accept, reject, complete or escalate a work order all in this app.  The pc based has even more flexibility where you can manage the inventory of your service vehicle.

**What do you dislike about IFS FSM?**

Some times the interface is hard to understand.  It takes a little bit of getting used to and some training. But once you get the hand of it it really is a good platform.

**What problems is IFS FSM solving and how is that benefiting you?**

Keeps service techs working and supervisors and dispatchers apprised of where the work is being done.

  ### 35. Astea Alliance Version 11.5

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.)

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**Reviewed Date:** December 20, 2018

**What do you like best about IFS FSM?**

This software helps connect the office and field, and controls our dispatch

**What do you dislike about IFS FSM?**

Several parts of the system are not very intuitive. The system requires a good amount of memorization to complete daily tasks. 

**Recommendations to others considering IFS FSM:**

Keep native functions intact, trying to change the product to meet the companies existing process is a bad idea. 

**What problems is IFS FSM solving and how is that benefiting you?**

keep all service and Inspection contracts in one place. better control of daily time management of field crews

  ### 36. Flexible simple to use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Greg D. | Technical Leade, Mid-Market (51-1000 emp.)

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**Reviewed Date:** December 18, 2018

**What do you like best about IFS FSM?**

Alliance is simple to learn and use whilst providing the requirements to run a complex service business. 

**What do you dislike about IFS FSM?**

The reporting is difficult and need a skilled person to manage. 

**What problems is IFS FSM solving and how is that benefiting you?**

Field service. Asset management. 

  ### 37. Rough start, but has proven to be beneficial.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Daniel K. | System Software Engineer, Supermarkets, Enterprise (> 1000 emp.)

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**Reviewed Date:** January 19, 2018

**What do you like best about IFS FSM?**

The price, and customization has been the best part of the software. The Astea team has been very helpful in developing our requests. The price has also been a large part of the success in the company. We are saving an average of $440,000 a year compared to our previous software vendor.

**What do you dislike about IFS FSM?**

Unfortunately the support has been the biggest issue. There has been many times where we need to contact our project manager from Astea in order to get our support calls answered. We have had cases opened for over a month without any action. On the positive side, when there is an emergency, Astea has been able to assist us quickly. Another area that needs improvement is the process for customizations. There are way too many steps involved in order to setup a customization. There are times where it can take over a month just to get the BRD and HLE settled. This has been a real problem because its a 4 step progress just to begin the development even if its a really quick fix, and it has caused major delays in our go live. Things are definitely getting better. We have been able to speed up this process working with our project manager (Who has been amazing, and the only reason we kept with Astea). If it wasn't for the support, and amazing commitment from Tom Horne, we would have switched to another vendor. We greatly appreciate everything he has done, and continues to do.

**Recommendations to others considering IFS FSM:**

I would recommend Astea, but make sure you have a project manager for this process who can help you every step. Astea provides a great Customer exchange with other companies who use this product. This has been extremely helpful in exchanging ideas, and helping each other grow with the software.

**What problems is IFS FSM solving and how is that benefiting you?**

We have been able to bring many other systems into Astea which has been beneficial. Astea has a broad application base which has saved us money, and provided a single environment for these. We have also been able to streamline our billing, and reporting which has proven very successful. Even though we had a rough start with the system, Astea has been able to assist us and get us on the right track. We have been able to condense 6 separate systems into one Astea environment.

  ### 38. Business Systems Manager

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

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**Validated Reviewer:** Validated through a business email account

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**Reviewed Date:** December 18, 2018

**What do you like best about IFS FSM?**

powerful solution that cover most of our needs for the technical service department.

**What do you dislike about IFS FSM?**

documentation for customer is not easy to get. releases are somewhat incomplete for customized customers solution

**Recommendations to others considering IFS FSM:**

in houde documentation while deploying Astea is very important since is a vast solution

**What problems is IFS FSM solving and how is that benefiting you?**

technical services parts inventory and service requests.

  ### 39. Customer service

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.)

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**Validated Reviewer:** Validated through LinkedIn

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**Reviewed Date:** December 13, 2018

**What do you like best about IFS FSM?**

Good product, I like the FieldCentrix application better than Alliance.

**What do you dislike about IFS FSM?**

Slowness of fixing issues, need more people to help support the customers. Resolve issues faster

**Recommendations to others considering IFS FSM:**

Astea is a good company to do business with, like with all companies there are some issues.

**What problems is IFS FSM solving and how is that benefiting you?**

Faster invoicing, payroll. Site and equipment history

  ### 40. Work review 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie L. | Office Administrator, Enterprise (> 1000 emp.)

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**Reviewed Date:** August 31, 2018

**What do you like best about IFS FSM?**

This program is very user friendly for everyone in the field that is set up to use this.

**What do you dislike about IFS FSM?**

I think the entire program is great. If it's easy for the guysbto ise - then no complaints 

**What problems is IFS FSM solving and how is that benefiting you?**

Guys in the field are able to use this very easily from location. 

  ### 41. Can't give this a 10

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

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**Reviewed Date:** December 14, 2017

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about IFS FSM?**

The ease at which the system can be manipulated definitely makes things easier. Being able to add notes to work orders is very handy, and easily done with this application

**What do you dislike about IFS FSM?**

The hardest thing about the maintenance side is trying to find the asset ID's with in the system, also having to use multiple windows to conduct one complete action is frustrating.

**Recommendations to others considering IFS FSM:**

Easy to use layout, tracks technicians on a map, works well with Quick Books.

**What problems is IFS FSM solving and how is that benefiting you?**

IFS was a great software choice if you have multiple countries that you need to consolidate. The reporting module allows you flexibility to create reports.

  ### 42. Robust & Flexible

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brian C. | National Service Director, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Reviewed Date:** January 16, 2018

**What do you like best about IFS FSM?**

The Alliance "out of the box" is extremely flexible and, within reason, can accomplish any objective you would expect from a call management solution. The biggest benefit we've seen is field accountability and visibility of customer touch points.

**What do you dislike about IFS FSM?**

Certain modules (tasks) are a bit awkward in both set up and usability, granted, we could purchase consulting services to determine if there is a better process. The mobile app, although configurable, is a bit rigid...however, we've been told it is vastly improved with the new release.

**Recommendations to others considering IFS FSM:**

Dedicate/hire a project manager during the first two years.

**What problems is IFS FSM solving and how is that benefiting you?**

Accountability, visibility, spare parts management, project management (ECO's), compliance, reporting, problem identification...Alliance has changed the way we deliver service to our customers!

  ### 43. Astea Alliance Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Brian K. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Reviewed Date:** January 23, 2018

**What do you like best about IFS FSM?**

I likek the simplicity of the mobile application.  Our technicians can easily enter their time, material and expenses in a easy and effective process.

**What do you dislike about IFS FSM?**

The back office application can be improved with the same focus that mobile has with it's ease of use.  There are many steps in the back office application to complete simple tasks like setting up a customer contract.

**What problems is IFS FSM solving and how is that benefiting you?**

We have solved multiple problems with Astea Alliance:

1.  Getting invoices out in a quick and effective manner.
2.  Ensuring time sheets are correct.
3.  Not missing preventative maintenance dates.

  ### 44. Early days with FSM

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


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**Reviewed Date:** December 06, 2017

**What do you like best about IFS FSM?**

The FSM application that was designed for our current needs has been very simple to roll-out to our staff.  The system is highly customization which while being very powerful can also create issues if you are not careful.

**What do you dislike about IFS FSM?**

We have struggled with the implementation methodology perhaps due to the approach on only deploying a very small part of the overall FSM solution which is not a typical model for how the software is sold.

**Recommendations to others considering IFS FSM:**

Spend the time up front to clearly define your business requirements
Build the right plan for implementation support
Don't under estimate the effort to define business scenarios and testing plans


**What problems is IFS FSM solving and how is that benefiting you?**

Current use of the application revolves around the need to locate and reconcile the existence and critical information on 300,000+ assets deployed at customer locations.  The benefit of leveraging a mobility solution is the elimination of a paper tracking system when had been the previous approach with limited success.

  ### 45. FSM Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

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name, job title, or picture.


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**Reviewed Date:** December 06, 2017

**What do you like best about IFS FSM?**

The application is clean, easy to use and really configurable. It's easy to meet business requirements and set the application to do processes you need it to do.

The application also evolves over time. Meaning new features that maybe a customisation for one customer, is now a base line feature in a new release. Over the years we have seen the FSM product develop and have been able to take advantage of the new features.

**What do you dislike about IFS FSM?**

If there is something that needs customisation as opposed to a configuration inside the application, then it means a request for service. The services offered by IFS for FSM are great, however it does mean delays if the business haven't factored this in.

**Recommendations to others considering IFS FSM:**

Keep it simple, then devlop the processes over time.

**What problems is IFS FSM solving and how is that benefiting you?**

Two area's we are actively working on are;

1. Integrated stock checks and ordering with our primary supplier for parts.
2. Potential to update training documentation using Solutions for different vehicles and how to fit certain glass parts to a vehicle.

Both aimed at taking advantages of new features and enhancing the user experince.

  ### 46. Great product providing everything required in a service environment 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Charles K. | ASTEA System Support Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 20, 2018

**What do you like best about IFS FSM?**

Amazing BI and report capabilities, keeping track and on top of field engineers, their associated costs and keeping customers happy.

**What do you dislike about IFS FSM?**

Financial capabilities is a bit restrictive and needs more functionality and stability. 

**Recommendations to others considering IFS FSM:**

Take it for a test run, it is worth the time

**What problems is IFS FSM solving and how is that benefiting you?**

Keeping track of engineer and customer usage costs. Efficient control of field personnel. Assisting in keeping track and controlnof all facets of the device environment.

  ### 47. Fantastic experience using it for work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 30, 2018

**What do you like best about IFS FSM?**

Very easy to track customer details of the service call, and tracking inventory as well. 

**What do you dislike about IFS FSM?**

Can be difficult to use when first beginning to use the platform - definite learning curve. 

**What problems is IFS FSM solving and how is that benefiting you?**

Tracking service calls in the field
Inventory management


  ### 48. Powerful Service Software

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian Y. | Eastern Regional Service Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 19, 2018

**What do you like best about IFS FSM?**

Astea Alliance software offers fantastic performance and ability to stay connected for Service Engineers working at customer sites. 

**What do you dislike about IFS FSM?**

Back office can be overly complicated and inflexible.

**What problems is IFS FSM solving and how is that benefiting you?**

In implementing Astea Alliance we are able to more closely track productivity and cost of service, this is enabling us to offer improved service to our customers.

  ### 49. My experience has been mostly positive.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Matthew N. | Applications/Systems Administrator, Construction, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 19, 2018

**What do you like best about IFS FSM?**

I like the simplistic and easy process of installing application upgrades.

**What do you dislike about IFS FSM?**

I dislike that their developers are located in Israel, so their hours of operation do not match ours in the US.

**What problems is IFS FSM solving and how is that benefiting you?**

It has eliminated the need for paper for the technicians, and also cut don considerably on fuel costs.

  ### 50. Astea review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Leon R. | Desktop & Network Support, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 23, 2018

**What do you like best about IFS FSM?**

Ability to use on the road, real time working.

**What do you dislike about IFS FSM?**

Sometimes it has to be reloaded to get all done

**Recommendations to others considering IFS FSM:**

Some improvement on reliability 

**What problems is IFS FSM solving and how is that benefiting you?**

Working with user in real time, resolving tickets, finding location and users details



- [View IFS FSM pricing details and edition comparison](https://www.g2.com/products/ifs-fsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-13+00%3A31%3A38+-0500&secure%5Bsession_id%5D=e66b6c20-8555-48e5-8d64-978dcf86ce54&secure%5Btoken%5D=c5dfae29f18b6d159ab79baf632e09f8e6cca728a1855e97dad168ad5735e9c2&format=llm_user)

## IFS FSM Features
**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**After the Job**
- Reports
- Analytics
- Billing & Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions
- Workflow Automation

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