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I wasn't thrilled with Verizon Connect because they wanted to triple the charges for new tracking devices, so I canceled the program. Their customer service follow-up plan needs improvement, and there is a high turnover of managers. We tried to cancel the contract the day after signing, but six months later, they're still sending me a cancellation request and trying to bill me for six months. We never installed or activated the new devices because of the expense. Review collected by and hosted on G2.com.
Rusty,
Thank you for sharing your feedback. We apologize for the frustrating experience you had with Verizon Connect. We take your feedback seriously and will work to improve our customer service and billing processes. If you would like to discuss it further, you can contact us at customer.info@verizonconnect.com so we can assist you.