--- title: ServiceDeck Reviews meta_title: 'ServiceDeck Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how ServiceDeck works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 35 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceDeck Reviews **Vendor:** ServiceDeck **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About ServiceDeck ServiceDeck is a powerful field service management (FSM) software designed to revolutionize your field service operations. Ideal for service providers like plumbers, electricians, cleaners, landscapers, and many others, ServiceDeck streamlines operations, automates processes, and enhances customer connections with its cutting-edge dispatching software and field worker management tools. Explore the incredible features ServiceDeck provides: 🔗 Connect - Marketplace: An AI-Powered marketplace tailored to your business, offering instant access to new markets, clients, and projects. Benefit from a data-driven Business Directory with public reviews and ratings, and a database of Service Providers for efficient outsourcing. - Customer Portal: Offer customers a personalized portal to view and manage their requests, quotes, invoices, and job statuses. - Mobile App: Empower your team with a mobile app for live location tracking, work history access, project status updates, and time-off requests. 🎛️ Manage - Smart Scheduling: Leverage our advanced scheduling software to visualize your company's daily workload and assign jobs based on team availability. - Document Management: Maintain organization with all job-specific documents in one place, enabling your team to attach project images on-the-go. - Integrated Invoicing: Effortlessly convert jobs into customizable invoices with a single click, providing customers the convenience of online payments through various methods. 🤖 Automate - Custom Integrations: Optimize your operations by integrating ServiceDeck with existing platforms like Stripe, QuickBooks, and WordPress. - Automated Proposals: Deliver a personalized and automated proposal process by integrating your public website with ServiceDeck for seamless quotation requests. - Detailed Reporting: Monitor your team's workload and efficiency with in-app time logs, and track your revenue and expenses to make informed business decisions. 🌟 Top Features: - Worker Availability: Schedule intelligently based on employee availability, time off, and daily breaks. - GPS Tracking: Keep track of your team's location with in-app live tracking and interactive maps. - Document Management: Easily attach project images on-the-go and store all job-specific documents in one place. - Scheduling and Dispatching: Streamline job assignments and resource allocation with efficient scheduling and dispatching tools in our field service management software. Transform your service business with ServiceDeck and focus on delivering outstanding services to your customers. Experience the difference ServiceDeck can make for your business. Don't wait – try ServiceDeck now and elevate your field service operations to new heights with our comprehensive FSM software! ## ServiceDeck Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **intuitive interface and comprehensive features** of ServiceDeck, ensuring efficient task management and streamlined operations. (4 reviews) - Users commend the **responsive customer support** of ServiceDeck, appreciating their prompt and helpful assistance during onboarding. (3 reviews) - Users love the **ease of use** of ServiceDeck, finding it intuitive and simple for all technical levels. (3 reviews) - Users appreciate the **responsive customer support** of ServiceDeck, ensuring prompt issue resolution and a smooth experience. (3 reviews) - Users appreciate the **simplicity and cross-platform functionality** of ServiceDeck, enhancing their business operations efficiently. (2 reviews) - Users value the **seamless payment processing** of ServiceDeck, enhancing efficiency and customer connection in their business. (2 reviews) - Simple (2 reviews) - User-Friendly (2 reviews) - Affordable (1 reviews) - Users value the **efficient client management** capabilities of ServiceDeck, enhancing communication and project scheduling seamlessly. (1 reviews) **What users dislike:** - Users note that **improvement is needed** in loading times and feature integrations, affecting overall efficiency. (2 reviews) - Users experience **slow performance** at times, with longer loading for certain features causing frustration during urgent tasks. (2 reviews) - Users often face **bug issues** in ServiceDeck, which can disrupt workflows and affect overall functionality. (1 reviews) - Users find the **complex setup** for ServiceDeck time-consuming, especially for larger teams with intricate requirements. (1 reviews) - Users note that **data importing issues** stem from limited integrations, highlighting a need for improvement. (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Poor Integration (1 reviews) - Setup Difficulties (1 reviews) - Setup Difficulty (1 reviews) ## ServiceDeck Reviews ### 1. Scalable Operations Tool with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Oleg K. | President & Owner **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 20, 2026 **What do you like best about ServiceDeck?** I like ServiceDeck for its simplicity and price. The platform works well on both web and mobile applications, including Android and iOS. The support was great, helping us onboard and start using it within a couple hours. **What do you dislike about ServiceDeck?** Probably to add AI features for estimation. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck helps me with scalability, visibility, and people management. ### 2. Streamlined and user-friendly support platform **Rating:** 5.0/5.0 stars **Reviewed by:** dhanush r. | software developer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 19, 2024 **What do you like best about ServiceDeck?** ServiceDeck offers an intuitive interface that makes it easy for users of all technical levels to navigate and manage tasks efficiently. The platform is packed with a variety of features, such as seamless ticket tracking and customizable workflows, which help streamline operations. Additionally, the customer support team is highly responsive and resolves issues promptly, enhancing the overall user experience. **What do you dislike about ServiceDeck?** While ServiceDeck is robust, the initial setup and configuration can be slightly time-consuming, particularly for larger teams with complex needs. Some advanced features may require a learning curve, and occasional updates can introduce minor bugs that disrupt workflows temporarily. Improved integration with third-party tools could further enhance the platform's versatility. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck has significantly improved our ability to manage and track customer service requests. Previously, we faced challenges with delayed responses, miscommunication, and difficulty in prioritizing tasks. ServiceDeck's centralized ticketing system ensures all requests are organized and easily accessible, reducing response times and increasing customer satisfaction. ### 3. Good service, But a few improvements needed **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh K. | Tech Support, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 17, 2024 **What do you like best about ServiceDeck?** Their team is responsive and helpful whenever I reach out with a query. They make sure the issues are resolved quickly, which adds to a smooth experience.Coming to the ease of use the platform is user friendly, and it doesn't take much time to get used to it. its easy to navigate. **What do you dislike about ServiceDeck?** Nothing to dislike but can be improved loading time at times , certain features take a bit longer to load , which can be sightly frustrating , especially when I'm in a hurry. **What problems is ServiceDeck solving and how is that benefiting you?** Servicedeck has been really helpful for our construction CRM and filed service management need. It has made managing field terms and projects much easier and improved how we track leads and communicate with clients. ### 4. The best tool for business **Rating:** 5.0/5.0 stars **Reviewed by:** Zaza D. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 30, 2025 **What do you like best about ServiceDeck?** ServiceDeck gave my business opportunity to make it successful in all directions. It's about receiving, scheduling, distributing and sending the invoices. Also, you have all the financial information for taxes. It's like all in one. I recommend the business owners ServiceDeck **What do you dislike about ServiceDeck?** I do not have anything to say about it. All I can say is that I like it **What problems is ServiceDeck solving and how is that benefiting you?** No paper work No waste of time for the unnecessary things Collecting all the financial information for analytical purposes and for hst calculation ### 5. This is my favorite product yet **Rating:** 5.0/5.0 stars **Reviewed by:** Oksana S. | Account Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 30, 2025 **What do you like best about ServiceDeck?** Working with ServiceDeck has been an absolute pleasure. It has all necessary features I need to run my business smoothly. **What do you dislike about ServiceDeck?** I love everything that ServiceDeck offers **What problems is ServiceDeck solving and how is that benefiting you?** It keeps track of all our construction projects. ### 6. Easy to understand and work **Rating:** 4.0/5.0 stars **Reviewed by:** Dan J. | Senior Manager - Enterprise Solutions, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 13, 2024 **What do you like best about ServiceDeck?** App and feature to connect with customers **What do you dislike about ServiceDeck?** Integrations are less which can be improved to import more data **What problems is ServiceDeck solving and how is that benefiting you?** All services in one stop solution and visibility ### 7. It's been a game-changer for us **Rating:** 5.0/5.0 stars **Reviewed by:** Oksana S. | Office Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 18, 2024 **What do you like best about ServiceDeck?** With ServiceDeck we can schedule projects, communicate with clients, and manage invoices has transformed how we work. **What do you dislike about ServiceDeck?** Only positive feedback about the use of ServiseDeck **What problems is ServiceDeck solving and how is that benefiting you?** We can schedule projects, communicate with clients, and manage invoices has transformed how we work. It's like having an extra set of hands-on deck, helping us to stay organized and efficient. ### 8. Smooth functioning application for Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Pranita V. | Operations Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 17, 2024 **What do you like best about ServiceDeck?** Tagging makes it easier for other management to thoroughly review internal reports **What do you dislike about ServiceDeck?** There should be a visual process flow to understand better **What problems is ServiceDeck solving and how is that benefiting you?** It minimizes the usage of Excel, which is a very time-consuming process ### 9. Best all in one solution for Business Management **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar C. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 23, 2023 **What do you like best about ServiceDeck?** The best part about servicedeck is that it acts as a single stop solution for document management, process scheduling and assigning the task to the on-field operators. We can easily track the assigned jobs, see the progress status and the history of tasks performed over a period of time. **What do you dislike about ServiceDeck?** One of the very irritating things is while onboarding the workers, it sometimes offers glitch such that I have to reenter the work information. The integration with HRMS should be seamless and the other critical thing is that they push the status of each status on the screen which can be avoided. **What problems is ServiceDeck solving and how is that benefiting you?** The foremost problem which is being resolved is the field management part of it which is very seamless now. We are monitoring every activity from a central location now and raising tickets, assigning tasks and managing a pile of documents is possible in the single solution. ### 10. Use of ServiceDeck is worthwhile. **Rating:** 4.5/5.0 stars **Reviewed by:** Adarsh Kumar S. | Internship Trainee, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 07, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceDeck?** The UI, performance, and efficient ticket management on a single platform are what I liked most about ServiceDeck. Multiple options for different kind of surveys. Free trials. **What do you dislike about ServiceDeck?** Nothing about ServiceDeck can be critiqued because it offers the features that any service software should have. Although The UI can be more vibrant. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDesk solves the issue of unorganized support requests with a productive ticketing system. Also helps in monitoring service performance and effectively navigating operations on the ground. ### 11. What is ServiceDeck ? **Rating:** 5.0/5.0 stars **Reviewed by:** Santhosh V. | Associate , Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 26, 2023 **What do you like best about ServiceDeck?** One of the standout features of ServiceDeck is its commendable user interface. It's designed to be straightforward so that it can easily understand for both tech and non-tech users **What do you dislike about ServiceDeck?** Although ServiceDeck does provide customization in various aspects of its service, there is a scope for improvement in certain areas. For example, the capability to modify for the specific requirements to user **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck tackles the issue of disorganized support requests by utilizing its efficient ticketing system and it effectively tracks issues, optimizes the resolution process and improves support management ### 12. Really I Loved ServiceDeck **Rating:** 5.0/5.0 stars **Reviewed by:** Jeevan K. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** ServiceDeck is really appreciated platform for not having the specific work or person to distribute the list and it can simply create a list of tickets and feel assured that to resolve and action on it **What do you dislike about ServiceDeck?** In general, I'm satisfied with the ServiceDeck, but in one aspect I don't like receiving the push for each and every progress of the ticket **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck best-benefiting thing is tracking the ticket that can particularly know the status of the ticket of the customer ### 13. ServiceDeck Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sachindra N. | Application Support Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2023 **What do you like best about ServiceDeck?** I love serviceDeck because it serves as the ideal aide for service providers, crafted to streamline all managerial responsibilities, arrange tasks, offer a clear overview of all activities, and remain reachable from any device. **What do you dislike about ServiceDeck?** For individuals who aren't well-versed in technology, getting accustomed to the ServiceDeck software can be somewhat challenging, often requiring training. The drawbacks become evident from the outset, as it's quite challenging to locate relevant information about the product and its services. **What problems is ServiceDeck solving and how is that benefiting you?** In my business, the two most crucial functionalities are Smart Scheduling and Document Management, which provide tremendous assistance. The ability to visualize invoice statuses and calculate work order payout rates sets it apart uniquely. ### 14. Bridge between user and service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Ana j. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 18, 2023 **What do you like best about ServiceDeck?** By using the service deck, I manage my incidents, my daily changes, and my raised ticket. I make all the work notes, which helps to put my post and pre-analysis results in them. **What do you dislike about ServiceDeck?** There is not much I dislike about the service deck , but sometimes it's not reflecting the outage tt and historical incidents that have already been solved; otherwise, all good! **What problems is ServiceDeck solving and how is that benefiting you?** It benefits me much in my work; it helps me raise incidents related to services and also helps me to raise queries that related to the customer to give them exact information and result. ### 15. ServiceDeck is really good ? **Rating:** 5.0/5.0 stars **Reviewed by:** Kumar S. | Senior Test Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** While assisting it and setting up its clean service, it proved to be the ideal tool for providing reasonable solutions to customers and facilitating smooth payments **What do you dislike about ServiceDeck?** I appreciated the user-friendly aspect, but I must admit that the customer portal didn't entirely win me over. I found myself wishing for additional features and the ability to customize its service for unique needs **What problems is ServiceDeck solving and how is that benefiting you?** A true problem-solver for ticket raising, enabling rapid task resolution and assignment to customers. ### 16. It does what it says it will **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa M. | Senior Associate Attorney/Mediator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 25, 2023 **What do you like best about ServiceDeck?** I really liked how easy to use it was. I was helping a friend set up her cleaning service and it was perfect for quoting customers and getting paid. I also loved the automation. **What do you dislike about ServiceDeck?** I would say that I didn't love the customer portal and wish it had a few more features and could be branded a little more. Overall, although user friendly, for a cleaning service we needed a little more from the portal. **What problems is ServiceDeck solving and how is that benefiting you?** The company I was helping set up was doing everything via text and email with no real cohesive system integrated into their workflow. This made the process of quoting, booking, and paying so easy. ### 17. My Experience with ServiceDeck **Rating:** 5.0/5.0 stars **Reviewed by:** Tarun M. | Advanced App Engineering Analyst, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** ServiceDeck streamline the centralization and organization of service request, empowering teamwork to get efficient output and it follows up issue and resolves issues **What do you dislike about ServiceDeck?** ServiceDeck stands out with its unparalleled offerings, leaving no one to dislike. It effortlessly provides essential features that are a must-have in any service software **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck boasts automated routing escalation functionalities that intelligently assign tickets to the right personnel and trigger escalations when needed. ### 18. My Observation of ServiceDeck **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanth S. | Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** Mostly I liked about ServiceDeck, User Interface and performance which are so cool and easy to access and the good management of tickets on one platform **What do you dislike about ServiceDeck?** Everything is good in ServiceDeck and nothing dislike about it. And the dashboard arrangement is too good. Thanks, ServiceDeck **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck is a good and clean platform that provides good services like quotes, requests and schedules to streamline customers. ### 19. Boon for field operations **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush M. | Systems Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 16, 2023 **What do you like best about ServiceDeck?** We can schedule a worker availability based on different time slots also we can track each servicemen's GPS based location, and handy to operate documents for a site **What do you dislike about ServiceDeck?** Integration to human resource systems is a bit glitchy, we have to refresh it now and then, and reenter the information **What problems is ServiceDeck solving and how is that benefiting you?** I can track my staff's movement as well as have clear reports on their schedule, fixes on the site which helps to better understand my customer relationship ### 20. A perfect field service management software **Rating:** 5.0/5.0 stars **Reviewed by:** srirupa b. | Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 31, 2023 **What do you like best about ServiceDeck?** It is an Artificial intelligence powered marketplace tailored to our businesses, offering instant access to new markets, clients and projects. Benefit from a data-driven Business Directory with public reviews and ratings, and a datatbase of Service providers for efficient outsourcing. **What do you dislike about ServiceDeck?** You can currently connect through only a mobile app for live location tracking, working history access , project status updates and time off requests. This makes it difficult to always access ServiceDeck at any point of time. **What problems is ServiceDeck solving and how is that benefiting you?** It is currently managing our schedules to visualize our company's daily workload and is assigning jobs based on team availability. ### 21. One of the best service management software. **Rating:** 4.5/5.0 stars **Reviewed by:** Ujjawal S. | Executive Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 18, 2023 **What do you like best about ServiceDeck?** ServiceDeck can help centralize and organize service requests, making it easier for teams to track, prioritize, and resolve issues efficiently. ServiceDeck often includes features that facilitate communication between users, teams, and departments, allowing for better collaboration in resolving issues or fulfilling service requests. **What do you dislike about ServiceDeck?** There is nothing that can be disliked about ServiceDeck, it is providing the features that should be there in a service software. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck typically offers automated routing and escalation functionalities, ensuring that tickets are assigned to the appropriate personnel and escalated when necessary. This automation can help streamline workflows, reduce manual intervention, and improve response times. ### 22. One of the best softwares **Rating:** 4.0/5.0 stars **Reviewed by:** Dipak V. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 15, 2023 **What do you like best about ServiceDeck?** This software helps in streamlining operations, has AI to solve issues **What do you dislike about ServiceDeck?** The interface could use a little work but its not bad **What problems is ServiceDeck solving and how is that benefiting you?** It helped optimized and streamline a lot of business fields and thus improving the efficieny and productivity ### 23. Best and safest of all for company transaction **Rating:** 4.5/5.0 stars **Reviewed by:** Jayesh C. | Creative Associate (Content), Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 23, 2023 **What do you like best about ServiceDeck?** The usability of it is very good and it takes no time to get used to it. We can raise tickets for any of our problems and concerns, and get their solution by a specialist. The whole experience is fast and quirky. **What do you dislike about ServiceDeck?** The system is very user friendly and has very less loopholes, it needs to be integrated more precisely which will help it to function more fast and get feedback in no time. **What problems is ServiceDeck solving and how is that benefiting you?** It is precisely solving out problems of ticket raising. With its help we can now solve and provide tasks of our employees more rapidly. It had been a boon for our infrastructure. ### 24. A Game-Changer for Asset Management: Affordable and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Yug J. | Customer Success Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2023 **What do you like best about ServiceDeck?** Efficiency in Asset Management: I appreciate how the software has made asset management a breeze. I no longer view it as a cumbersome task, it's doing well if you care only about the core function. Affordability: budget-friendly and accessible to smaller businesses. **What do you dislike about ServiceDeck?** User Interface is not the best, it definitely could be better. **What problems is ServiceDeck solving and how is that benefiting you?** Helping me manage my field service better ### 25. A tool to manage service request and ticket efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Pravin W. | Member Of Technical Staff, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 06, 2023 **What do you like best about ServiceDeck?** ServiceDesk offers a user-friendly interface, making it straightforward for teams to manage service requests and tickets efficiently. **What do you dislike about ServiceDeck?** Integrating ServiceDesk with other software systems or third-party tools may require additional effort and technical expertise, potentially causing integration issues. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDesk provides a centralized repository for all service-related information and data. This enables better tracking, reporting, and analysis of service performance and trends, helping organizations make informed decisions. ### 26. Where is more information on Service Desk **Rating:** 2.5/5.0 stars **Reviewed by:** Joshua R. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 24, 2023 **What do you like best about ServiceDeck?** I wanted to go about this and find information where I could contribute as I have in the past but this company and service is not coming up in my search **What do you dislike about ServiceDeck?** The downsides begin by making this very difficult to find any information on the product and service **What problems is ServiceDeck solving and how is that benefiting you?** I believe that when it comes to sourcing HVAC supplies ServiceDesk will be a good product when being able to be found itself. ### 27. Simply put, an EFFICIENT IT tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Husam R. | Legal Intern, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 26, 2023 **What do you like best about ServiceDeck?** ServiceDesk's user interface is one of its most commendable aspects. It's intuitive and easy to navigate, even for non-tech savvy users. **What do you dislike about ServiceDeck?** While ServiceDesk does offer customization in many aspects of its service, there are areas where this could be improved. For instance, the ability to modify and tailor the user interface to fit an organization's unique needs is somewhat lacking. **What problems is ServiceDeck solving and how is that benefiting you?** With an efficient ticketing system, ServiceDesk resolves the problem of unorganized support requests. It allows for effective categorization, prioritization, and tracking of issues. ### 28. One of the most comprehensive FSM software **Rating:** 5.0/5.0 stars **Reviewed by:** Rounak R. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 01, 2023 **What do you like best about ServiceDeck?** It is designed to revolutionize field service operations. Ideal for service providers. It streamlines operation, automoates processes and advances customer interactions. **What do you dislike about ServiceDeck?** Service deck provides features of customisation but still it needs improvement for fitting into individual business needs **What problems is ServiceDeck solving and how is that benefiting you?** It connects enterepreuners to a new market of customers with just one click.This FSM platform brings potential customers seeking service solutions that match your needs ### 29. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chhavi S. | Delivery Lead, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 31, 2023 **What do you like best about ServiceDeck?** I like its benefits; it is used for field service management. **What do you dislike about ServiceDeck?** It would be useful if we could add more automated options. **What problems is ServiceDeck solving and how is that benefiting you?** It helps in incident management, problem management, service catalog, etc. ### 30. Decks Role **Rating:** 4.5/5.0 stars **Reviewed by:** Ruby Steffi F. | System Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 03, 2023 **What do you like best about ServiceDeck?** All in one field service which is the most best thing about ServiceDeck **What do you dislike about ServiceDeck?** I would say everything about ServiceDeck is much better than any other Deck **What problems is ServiceDeck solving and how is that benefiting you?** It helps to streamline operations, enhance customer connection with dispatching software and field worker management tools ### 31. Very helpful for improving user experience & managing work orders **Rating:** 4.0/5.0 stars **Reviewed by:** Akash M. | QA Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 21, 2023 **What do you like best about ServiceDeck?** ServiceDeck helps businesses manage and track service performance **What do you dislike about ServiceDeck?** better management of setting up the system configurations **What problems is ServiceDeck solving and how is that benefiting you?** Helps track service performance & managing the field activities effectively ### 32. overall use of servicedeck **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 25, 2023 **What do you like best about ServiceDeck?** I like that there is a single platform to submit requests **What do you dislike about ServiceDeck?** some of the items are too specific which makes it difficult for the end user to determine what to click on **What problems is ServiceDeck solving and how is that benefiting you?** it's a platform to allow all users to have access ### 33. It works as expected **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 28, 2023 **What do you like best about ServiceDeck?** I like that I didn't need to email any specific person or distribution list, but rather I could create a ticket and comfortable know that someone would act on it. **What do you dislike about ServiceDeck?** My only dislike is that you get notified of every action taken on the ticket. **What problems is ServiceDeck solving and how is that benefiting you?** It's allowing issues to be tracked ### 34. amazing experience to deal with SD **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 27, 2023 **What do you like best about ServiceDeck?** prompt response & ability to resolve the issue with utmost precision **What do you dislike about ServiceDeck?** all my concern was answered and i am extremly satisfied **What problems is ServiceDeck solving and how is that benefiting you?** technical issue faced during the process is been taken care by SD ### 35. Servicedesk review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 20, 2023 **What do you like best about ServiceDeck?** Ui is great and user friendly which makes it easier to use. **What do you dislike about ServiceDeck?** Difficult to configure for administrators **What problems is ServiceDeck solving and how is that benefiting you?** Helps us increase satisfaction of our customers - [View ServiceDeck pricing details and edition comparison](https://www.g2.com/products/servicedeck/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+15%3A45%3A18+-0500&secure%5Bsession_id%5D=8589d95e-cde8-4ba2-a01a-a58a02f57dc6&secure%5Btoken%5D=23bb05e46941ce02372a91297bc0f7f83cbb8a83c5cc5e11f43a9f18d7e9efdc&format=llm_user) ## ServiceDeck Features **Additional Functionality** - Employee Management - Workflow Management - Online Booking - Dispatch Management - Customizable Forms - Multi-Location - Customer History - Electronic Payments - Equipment Tracking - Marketing Automation - Mobile Access - Electronic Signature - Accounting Integration - Billing & Invoicing - Inventory Management - Routing - Work Order Management - Activity Tracking - For Carpet Cleaners - Timesheet Management - Quotes/Estimates - Customizable Fields - Email Management - GPS - Customer Database - Drag & Drop - SMS Messaging - Customizable Reports - AI Copilot - Scheduling - Reminders - Generative AI - Alerts/Notifications - Data Import/Export - Third-Party Integrations - Client Portal - Calendar Management - Reporting & Statistics - Real-Time Data - Activity Dashboard - Customizable Templates - Job Management - For Field Service - Customer Management - Mobile Alerts - Service History - API - Recurring Appointments - Customizable Branding - Credit Card Processing - Time Tracking - Job Scheduling - Communication Management - Real-Time Notifications - Confirmations/Reminders - Automated Scheduling - Job Tracking **Additional Functionality** - Bid Management - AI Copilot - Project Tracking - Client Tracking - Calendar Management - Quotes/Estimates - Calendar/Reminder System - Lead Management - Activity Tracking - Customizable Reports - Task Management - Third-Party Integrations - Project Management - Inventory Management - Email Marketing - Activity Dashboard - Collaboration Tools - Communication Management - Customizable Templates - API - Buyer Management - Document Management - Workflow Management - Project Time Tracking - Reporting/Analytics - Contract/License Management - Data Import/Export - Warranty Tracking - Estimating - Customizable Fields - ACH Payment Processing - Forecasting - Sales Approval - Subcontractor Management - Change Order Management - Scheduling - For AEC Industry - Procurement Management - Job Costing - Sales Pipeline Management - Generative AI - Contact Management **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceDeck Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (519 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,492 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (373 reviews)