--- title: ServiceDeck Reviews meta_title: 'ServiceDeck Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how ServiceDeck works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 35 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceDeck Reviews **Vendor:** ServiceDeck **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 ## About ServiceDeck ServiceDeck is a powerful field service management (FSM) software designed to revolutionize your field service operations. Ideal for service providers like plumbers, electricians, cleaners, landscapers, and many others, ServiceDeck streamlines operations, automates processes, and enhances customer connections with its cutting-edge dispatching software and field worker management tools. Explore the incredible features ServiceDeck provides: 🔗 Connect - Marketplace: An AI-Powered marketplace tailored to your business, offering instant access to new markets, clients, and projects. Benefit from a data-driven Business Directory with public reviews and ratings, and a database of Service Providers for efficient outsourcing. - Customer Portal: Offer customers a personalized portal to view and manage their requests, quotes, invoices, and job statuses. - Mobile App: Empower your team with a mobile app for live location tracking, work history access, project status updates, and time-off requests. 🎛️ Manage - Smart Scheduling: Leverage our advanced scheduling software to visualize your company's daily workload and assign jobs based on team availability. - Document Management: Maintain organization with all job-specific documents in one place, enabling your team to attach project images on-the-go. - Integrated Invoicing: Effortlessly convert jobs into customizable invoices with a single click, providing customers the convenience of online payments through various methods. 🤖 Automate - Custom Integrations: Optimize your operations by integrating ServiceDeck with existing platforms like Stripe, QuickBooks, and WordPress. - Automated Proposals: Deliver a personalized and automated proposal process by integrating your public website with ServiceDeck for seamless quotation requests. - Detailed Reporting: Monitor your team's workload and efficiency with in-app time logs, and track your revenue and expenses to make informed business decisions. 🌟 Top Features: - Worker Availability: Schedule intelligently based on employee availability, time off, and daily breaks. - GPS Tracking: Keep track of your team's location with in-app live tracking and interactive maps. - Document Management: Easily attach project images on-the-go and store all job-specific documents in one place. - Scheduling and Dispatching: Streamline job assignments and resource allocation with efficient scheduling and dispatching tools in our field service management software. Transform your service business with ServiceDeck and focus on delivering outstanding services to your customers. Experience the difference ServiceDeck can make for your business. Don't wait – try ServiceDeck now and elevate your field service operations to new heights with our comprehensive FSM software! ## ServiceDeck Pros & Cons **What users like:** - Users praise the **intuitive and comprehensive features** of ServiceDeck, enhancing efficiency and streamlining operations. (4 reviews) - Users praise the **responsive customer support** of ServiceDeck for quickly resolving issues and enhancing usability. (3 reviews) - Users value the **ease of use** of ServiceDeck, appreciating its intuitive design and quick onboarding process. (3 reviews) - Users appreciate the **responsive customer support** of ServiceDeck, ensuring quick issue resolution and a smooth experience. (3 reviews) - Users value the **simplicity and affordability** of ServiceDeck, benefiting from its effective mobile app features. (2 reviews) - Users value the **seamless payment processing** of ServiceDeck, enhancing efficiency and customer connection in their business. (2 reviews) - Simple (2 reviews) - User-Friendly (2 reviews) - Affordable (1 reviews) - Users value the **efficient client management** capabilities of ServiceDeck, enhancing communication and project scheduling seamlessly. (1 reviews) **What users dislike:** - Users note that **improvement is needed** in loading times and integrations for a smoother experience with ServiceDeck. (2 reviews) - Users experience **slow performance** with ServiceDeck, particularly during initial setup and when loading certain features. (2 reviews) - Users experience **bug issues** with ServiceDeck after updates, causing temporary disruptions in their workflows. (1 reviews) - Users find the **complex setup** of ServiceDeck to be time-consuming, particularly for larger teams with specific needs. (1 reviews) - Users find the **limited data importing integrations** hindered their experience and suggest improvements for better functionality. (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Poor Integration (1 reviews) - Setup Difficulties (1 reviews) - Setup Difficulty (1 reviews) ## ServiceDeck Reviews ### 1. Scalable Operations Tool with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Oleg K. | President & Owner **Reviewed Date:** January 20, 2026 **What do you like best about ServiceDeck?** I like ServiceDeck for its simplicity and price. The platform works well on both web and mobile applications, including Android and iOS. The support was great, helping us onboard and start using it within a couple hours. **What do you dislike about ServiceDeck?** Probably to add AI features for estimation. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck helps me with scalability, visibility, and people management. ### 2. Streamlined and user-friendly support platform **Rating:** 5.0/5.0 stars **Reviewed by:** dhanush r. | software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about ServiceDeck?** ServiceDeck offers an intuitive interface that makes it easy for users of all technical levels to navigate and manage tasks efficiently. The platform is packed with a variety of features, such as seamless ticket tracking and customizable workflows, which help streamline operations. Additionally, the customer support team is highly responsive and resolves issues promptly, enhancing the overall user exprinece. **What do you dislike about ServiceDeck?** While ServiceDeck is robust, the initial setup and configuration can be slightly time-consuming, particularly for larger teams with complex needs. Some advanced features may require a learning curve, and occasional updates can introduce minor bugs that disrupt workflows temporarily. Improved integration with third-party tools could further enhance the platform's versatility. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck has significantly improved our ability to manage and track customer service requests. Previously, we faced challenges with delayed responses, miscommunication, and difficulty in prioritizing tasks. ServiceDeck's centralized ticketing system ensures all requests are organized and easily accessible, reducing response times and increasing customer satisfaction. ### 3. Good service, But a few improvements needed **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh K. | Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ServiceDeck?** Their team is responsive and helpful whenever I reach out with a query. They make sure the issues are resolved quickly, which adds to a smooth experience.Coming to the ease of use the platform is user friendly, and it doesn't take much time to get used to it. its easy to navigate. **What do you dislike about ServiceDeck?** Nothing to dislike but can be improved loading time at times , certain features take a bit longer to load , which can be sightly frustrating , especially when I'm in a hurry. **What problems is ServiceDeck solving and how is that benefiting you?** Servicedeck has been really helpful for our construction CRM and filed service management need. It has made managing field terms and projects much easier and improved how we track leads and communicate with clients. ### 4. The best tool for business **Rating:** 5.0/5.0 stars **Reviewed by:** Zaza D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about ServiceDeck?** ServiceDeck gave my business opportunity to make it successful in all directions. It's about receiving, scheduling, distributing and sending the invoices. Also, you have all the financial information for taxes. It's like all in one. I recommend the business owners ServiceDeck **What do you dislike about ServiceDeck?** I do not have anything to say about it. All I can say is that like it **What problems is ServiceDeck solving and how is that benefiting you?** No paper work No waste of time for the unnecessary things Collecting all the financial information for analytical purposes and for hst calculation ### 5. This is my favorite product yet **Rating:** 5.0/5.0 stars **Reviewed by:** Oksana S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about ServiceDeck?** Working with ServiceDeck has been an absolute plasure. It has all necessary features I need to run my business smooth. **What do you dislike about ServiceDeck?** i love everything that ServiceDeck offers **What problems is ServiceDeck solving and how is that benefiting you?** It keeps truck of all our construction project. ### 6. Easy to understand and work **Rating:** 4.0/5.0 stars **Reviewed by:** Dan J. | Senior Manager - Enterprise Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ServiceDeck?** App and feature to connect with customers **What do you dislike about ServiceDeck?** Integrations are less which can be improved to import more data **What problems is ServiceDeck solving and how is that benefiting you?** All services in one stop solution and visibility ### 7. It's been a game-changer for us **Rating:** 5.0/5.0 stars **Reviewed by:** Oksana S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about ServiceDeck?** With ServiceDeck we can schedule projects, communicate with clients, and manage invoices has transformed how we work. **What do you dislike about ServiceDeck?** Only positive feedback about the use of ServiseDeck **What problems is ServiceDeck solving and how is that benefiting you?** We can schedule projects, communicate with clients, and manage invoices has transformed how we work. It's like having an extra set of hands-on deck, helping us to stay organized and efficient. ### 8. Smooth functioning application for Ticket Managment **Rating:** 4.5/5.0 stars **Reviewed by:** Pranita V. | Operations Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about ServiceDeck?** Tagging makes most earise for other management to thorough internal reports **What do you dislike about ServiceDeck?** There should be visual process flow to understand better **What problems is ServiceDeck solving and how is that benefiting you?** It minimize the usage of excel which is very time consuming process ### 9. Best all in one solution for Business Management **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about ServiceDeck?** The best part about servicedeck is that it acts as a single stop solution for document management, process scheduling and assigning the task to the on-field operators.We can easily track the assigned jobs, see the progress status and the history of tasks performed over a period of time **What do you dislike about ServiceDeck?** One of the very irritating things is while onboarding the workers, it sometimes offer glitch such that I have to renter the work information. The integartion with HRMS should be seamless and the other critcial thing is that they push the status of each status on the screen which can be avoided **What problems is ServiceDeck solving and how is that benefiting you?** The foremost problem which is being resolved is the field management part of it which is very seamless now. We are monitoring every activity from a central location now and raising tickets, assigning tasks and managing a pile of documents is possible in the single solution. ### 10. Use of ServiceDeck is worthwhile. **Rating:** 4.5/5.0 stars **Reviewed by:** Adarsh Kumar S. | Internship Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ServiceDeck?** The UI, performance, and efficient ticket management on a single platform are what I liked most about ServiceDeck. Multiple options for different kind of surveys. Free trials. **What do you dislike about ServiceDeck?** Nothing about ServiceDeck can be critiqued because it offers the features that any service software should have. Although The UI can be more vibrant. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDesk solves the issue of unorganized support requests with a productive ticketing system. Also helps in monitoring service performance and effectively navigating operations on the ground. ### 11. What is ServiceDeck ? **Rating:** 5.0/5.0 stars **Reviewed by:** Santhosh V. | Associate , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceDeck?** One of the standout features of ServiceDeck is its commendable user interface. It's designed to be straightforward so that it can easily understand for both tech and non-tech users **What do you dislike about ServiceDeck?** Although ServiceDeck does provide customization in various aspects of its service, there is a scope for improvement in certain areas. For example, the capability to modify for the specific requirements to user **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck tackles the issue of disorganized support requests by utilizing its efficient ticketing system and it effectively tracks issues, optimizes the resolution process and improves support management ### 12. Really I Loved ServiceDeck **Rating:** 5.0/5.0 stars **Reviewed by:** Jeevan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** ServiceDeck is really appreciated platform for not having the specific work or person to distribute the list and it can simply create a list of tickets and feel assured that to resolve and action on it **What do you dislike about ServiceDeck?** In general, I'm satisfied with the ServiceDeck, but in one aspect I don't like receiving the push for each and every progress of the ticket **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck best-benefiting thing is tracking the ticket that can particularly know the status of the ticket of the customer ### 13. ServiceDeck Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sachindra N. | Application Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ServiceDeck?** I love serviceDeck because it serves as the ideal aide for service providers, crafted to streamline all managerial responsibilities, arrange tasks, offer a clear overview of all activities, and remain reachable from any device. **What do you dislike about ServiceDeck?** For individuals who aren't well-versed in technology, getting accustomed to the ServiceDeck software can be somewhat challenging, often requiring training. The drawbacks become evident from the outset, as it's quite challenging to locate relevant information about the product and its services. **What problems is ServiceDeck solving and how is that benefiting you?** In my business, the two most crucial functionalities are Smart Scheduling and Document Management, which provide tremendous assistance. The ability to visualize invoice statuses and calculate work order payout rates sets it apart uniquely. ### 14. Bridge between user and service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Ana j. | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2023 **What do you like best about ServiceDeck?** By using the service deck, I manage my incidents, my daily changes, and my raised ticket. I make all the work notes, which helps to put my post and pre-analysis results in them. **What do you dislike about ServiceDeck?** There is not much I dislike about the service deck , but sometimes it's not reflecting the outage tt and historical incidents that have already been solved; otherwise, all good! **What problems is ServiceDeck solving and how is that benefiting you?** It benefits me much in my work; it helps me raise incidents related to services and also helps me to raise queries that related to the customer to give them exact information and result. ### 15. ServiceDeck is really good ? **Rating:** 5.0/5.0 stars **Reviewed by:** Kumar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** While assisting it and setting up its clean service, it proved to be the ideal tool for providing reasonable solutions to customers and facilitating smooth payments **What do you dislike about ServiceDeck?** I appreciated the user-friendly aspect, but I must admit that the customer portal didn't entirely win me over. I found myself wishing for additional features and the ability to customize its service for unique needs **What problems is ServiceDeck solving and how is that benefiting you?** A true problem-solver for ticket raising, enabling rapid task resolution and assignment to customers. ### 16. It does what it says it will **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa M. | Senior Associate Attorney/Mediator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ServiceDeck?** I really liked how easy to use it was. I was helping a friend set up her cleaning service and it was perfect for quoting customers and getting paid. I also loved the automation. **What do you dislike about ServiceDeck?** I would say that I didn't love the customer portal and wish it had a few more features and could be branded a little more. Overall, although user friendly, for a cleaning service we needed a little more from the portal. **What problems is ServiceDeck solving and how is that benefiting you?** The company I was helping set up was doing everything via text and email with no real cohesive system integrated into their workflow. This made the process of quoting, booking, and paying so easy. ### 17. My Experience with ServiceDeck **Rating:** 5.0/5.0 stars **Reviewed by:** Tarun M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** ServiceDeck streamline the centralization and organization of service request, empowering teamwork to get efficient output and it follows up issue and resolves issues **What do you dislike about ServiceDeck?** ServiceDeck stands out with its unparalleled offerings, leaving no one to dislike. It effortlessly provides essential features that are a must-have in any service software **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck boasts automated routing escalation functionalities that intelligently assign tickets to the right personnel and trigger escalations when needed. ### 18. My Observation of ServiceDeck **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanth S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about ServiceDeck?** Mostly I liked about ServiceDeck, User Interface and performance which are so cool and easy to access and the good management of tickets on one platform **What do you dislike about ServiceDeck?** Everything is good in ServiceDeck and nothing dislike about it. And the dashboard arrangement is too good. Thanks, ServiceDeck **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck is a good and clean platform that provides good services like quotes, requests and schedules to streamline customers. ### 19. Boon for field operations **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush M. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2023 **What do you like best about ServiceDeck?** We can schedule a worker availability based on different time slots also we can track each servicemen's GPS based location , and handy to operate documents for a site **What do you dislike about ServiceDeck?** Integeation to humon resource systems is a bit glitchy, we have to refresh it now and then, and renter the information **What problems is ServiceDeck solving and how is that benefiting you?** i can track my staff's movement as well as have clear reports on their schedule, fixes on the site which helps to better understand the my customer relationship ### 20. A perfect field service management software **Rating:** 5.0/5.0 stars **Reviewed by:** srirupa b. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceDeck?** It is an Artificial intelligence powered marketplace tailored to our businesses, offering instant access to new markets, clients and projects. Benefit from a data-driven Business Directory with public reviews and ratings, and a datatbase of Service providers for efficient outsourcing. **What do you dislike about ServiceDeck?** You can currently connect through only a mobile app for live location tracking, working history access , project status updates and time off requests. This makes it difficult to always access ServiceDeck at any point of time. **What problems is ServiceDeck solving and how is that benefiting you?** It is currently managing our schedules to visualize our company's daily workload and is assigning jobs based on team availability. ### 21. One of the best service management software. **Rating:** 4.5/5.0 stars **Reviewed by:** Ujjawal S. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about ServiceDeck?** ServiceDeck can help centralize and organize service requests, making it easier for teams to track, prioritize, and resolve issues efficiently. ServiceDeck often includes features that facilitate communication between users, teams, and departments, allowing for better collaboration in resolving issues or fulfilling service requests. **What do you dislike about ServiceDeck?** There is nothing that can be disliked about ServiceDeck, it is providing the features that should be there in a service software. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDeck typically offers automated routing and escalation functionalities, ensuring that tickets are assigned to the appropriate personnel and escalated when necessary. This automation can help streamline workflows, reduce manual intervention, and improve response times. ### 22. One of the best softwares **Rating:** 4.0/5.0 stars **Reviewed by:** Dipak V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ServiceDeck?** This software helps in streamlining operations, has AI to solve issues **What do you dislike about ServiceDeck?** The interface could use a little work but its not bad **What problems is ServiceDeck solving and how is that benefiting you?** It helped optimized and streamline a lot of business fields and thus improving the efficieny and productivity ### 23. Best and safest of all for company transaction **Rating:** 4.5/5.0 stars **Reviewed by:** Jayesh C. | Creative Associate (Content), Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about ServiceDeck?** The usability of it is very good and it takes no time to get used to it. We can raise tickets for any of our problems and concerns, and get their solution by a specialist. The whole experience is fast and quirky. **What do you dislike about ServiceDeck?** The system is very user friendly and has very less loopholes, it needs to be integrated more precisely which will help it to function more fast and get feedback in no time. **What problems is ServiceDeck solving and how is that benefiting you?** It is precisely solving out problems of ticket raising. With its help we can now solve and provide tasks of our employees more rapidly. It had been a boon for our infrastructure. ### 24. A Game-Changer for Asset Management: Affordable and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Yug J. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about ServiceDeck?** Efficiency in Asset Management: I appreciate how the software has made asset management a breeze. I no longer view it as a cumbersome task, it's doing well if you care only about the core function. Affordability: budget-friendly and accessible to smaller businesses. **What do you dislike about ServiceDeck?** User Interface is not the best, it definitely could be better. **What problems is ServiceDeck solving and how is that benefiting you?** Helping me manage my field service better ### 25. A tool to manage service request and ticket efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Pravin W. | Member Of Technical Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about ServiceDeck?** ServiceDesk offers a user-friendly interface, making it straightforward for teams to manage service requests and tickets efficiently. **What do you dislike about ServiceDeck?** Integrating ServiceDesk with other software systems or third-party tools may require additional effort and technical expertise, potentially causing integration issues. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDesk provides a centralized repository for all service-related information and data. This enables better tracking, reporting, and analysis of service performance and trends, helping organizations make informed decisions. ### 26. Where is more information on Service Desk **Rating:** 2.5/5.0 stars **Reviewed by:** Joshua R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about ServiceDeck?** I wanted to go about this and find information where I could contribute as I have in the past but this company and service is not coming up in my search **What do you dislike about ServiceDeck?** The downsides begin by making this very difficult to find any information on the product and service **What problems is ServiceDeck solving and how is that benefiting you?** I belive that when it comes to sourcing HVAC supplies ServiceDesk will be a good product when being able to be found itself. ### 27. Simply put, an EFFICIENT IT tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Husam R. | Legal Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ServiceDeck?** ServiceDesk's user interface is one of its most commendable aspects. It's intuitive and easy to navigate, even for non-tech savvy users. **What do you dislike about ServiceDeck?** While ServiceDesk does offer customization in many aspects of its service, there are areas where this could be improved. For instance, the ability to modify and tailor the user interface to fit an organization's unique needs is somewhat lacking. **What problems is ServiceDeck solving and how is that benefiting you?** With an efficient ticketing system, ServiceDesk resolves the problem of unorganized support requests. It allows for effective categorization, prioritization, and tracking of issues. ### 28. One of the most comprehensive FSM software **Rating:** 5.0/5.0 stars **Reviewed by:** Rounak R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ServiceDeck?** It is designed to revolutionize field service operations. Ideal for service providers. It streamlines operation, automoates processes and advances customer interactions. **What do you dislike about ServiceDeck?** Service deck provides features of customisation but still it needs improvement for fitting into individual business needs **What problems is ServiceDeck solving and how is that benefiting you?** It connects enterepreuners to a new market of customers with just one click.This FSM platform brings potential customers seeking service solutions that match your needs ### 29. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chhavi S. | Delivery Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ServiceDeck?** I like it's benefits it is used for field service management **What do you dislike about ServiceDeck?** It will be useful if we can add more automated options **What problems is ServiceDeck solving and how is that benefiting you?** It helps in incident management, problem management, service catalog etc ### 30. Decks Role **Rating:** 4.5/5.0 stars **Reviewed by:** Ruby Steffi F. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about ServiceDeck?** All in one field service which is the most best thing about ServiceDeck **What do you dislike about ServiceDeck?** I would say everything about ServiceDeck is much better than any other Deck **What problems is ServiceDeck solving and how is that benefiting you?** It helps to streamline operations, enhance customer connection with dispatching software and field worker management tools ### 31. Very helpful for improving user experience & managing work orders **Rating:** 4.0/5.0 stars **Reviewed by:** Akash M. | QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about ServiceDeck?** ServiceDeck helps businesses manage and track service performance **What do you dislike about ServiceDeck?** better management of setting up the system configurations **What problems is ServiceDeck solving and how is that benefiting you?** Helps track service performance & managing the field activities effectively ### 32. overall use of servicedeck **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ServiceDeck?** I like that there is a single platform to submit requests **What do you dislike about ServiceDeck?** some of the items are too specific which makes it difficult for the end user to determine what to click on **What problems is ServiceDeck solving and how is that benefiting you?** it's a platform to allow all users to have access ### 33. It works as expected **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about ServiceDeck?** I like that I didn't need to email any specific person or distribution list, but rather I could create a ticket and comfortable know that someone would act on it. **What do you dislike about ServiceDeck?** My only dislike is that you get notified of every action taken on the ticket. **What problems is ServiceDeck solving and how is that benefiting you?** It's allowing issues to be tracked ### 34. amazing experience to deal with SD **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceDeck?** prompt response & ability to resolve the issue with utmost precision **What do you dislike about ServiceDeck?** all my concern was answered and i am extremly satisfied **What problems is ServiceDeck solving and how is that benefiting you?** technical issue faced during the process is been taken care by SD ### 35. Servicedesk review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ServiceDeck?** Ui is great and user friendly which makes it easier to use. **What do you dislike about ServiceDeck?** Difficult to configure for administrators **What problems is ServiceDeck solving and how is that benefiting you?** Helps us increase satisfaction of our customers - [View ServiceDeck pricing details and edition comparison](https://www.g2.com/products/servicedeck/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+00%3A28%3A20+-0500&secure%5Bsession_id%5D=2d047b6a-4852-4580-8179-6bd47ea3c8b9&secure%5Btoken%5D=0c57ccb2cb24c576a42fbadcdcbd53f04b97dd7a3c9892f19770121ee9bbccfc&format=llm_user) ## ServiceDeck Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceDeck Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (362 reviews)