# ServicePower Reviews **Vendor:** ServicePower **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About ServicePower ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe. ## ServicePower Pros & Cons **What users like:** - Users value the **ease of use** in ServicePower, enhancing accessibility and flexibility for service partners. (3 reviews) - Users value the **high customizability** of ServicePower, appreciating its flexibility for various asset scheduling needs. (2 reviews) - Users appreciate the **high flexibility** of ServicePower, enabling easy customization and effective asset scheduling. (2 reviews) - Users appreciate the **comprehensive features** of ServicePower, which enhance efficiency and visibility in service management. (1 reviews) - Users highlight the **excellent customer support** of ServicePower, praising its responsiveness and ease of support access. (1 reviews) - Customization (1 reviews) - Easy Access (1 reviews) - Real-Time Data (1 reviews) - Response Time (1 reviews) - Scheduling (1 reviews) **What users dislike:** - Users find **improvement needed** in ER changes and vendor tools, calling for a more intuitive interface. (2 reviews) - Users find **performance issues** with ServicePower, citing slow and cumbersome ER changes that hinder efficiency. (2 reviews) - Users find **customization difficulties** with ServicePower, favoring a refined process over extensive modifications for ease of use. (1 reviews) - Users often experience **delays in custom development** , which can hinder project timelines and overall satisfaction. (1 reviews) - Users often face **integration issues** with ServicePower, though support is helpful in resolving problems. (1 reviews) - Limited Customization (1 reviews) - Users find that some interface elements of ServicePower are **not user-friendly** , lacking intuitiveness and a modern design. (1 reviews) - Poor Design (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ## ServicePower Reviews ### 1. Centralized tool to manage field service **Rating:** 4.5/5.0 stars **Reviewed by:** Robert A. | Senior Director of Field Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about ServicePower?** Ease of business for our service partners to access our company and billing. **What do you dislike about ServicePower?** Speed of development. This platform is most ideal for companies with very refined process that doesn't require significant customization. Best use case is to utilize this platform entirely vs hybrid model to avoid complexities. **What problems is ServicePower solving and how is that benefiting you?** Dispatching to a service network and billing. ### 2. Widely Adopted, But Slow to Evolve **Rating:** 4.0/5.0 stars **Reviewed by:** Mark P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ServicePower?** A high percentage of vendors use ServicePower enabling a high % of Servicers using in particular industries **What do you dislike about ServicePower?** ER changes are slow and cumbersome. Need more tools for vendors to be self serve. **What problems is ServicePower solving and how is that benefiting you?** The ability to send work to a network and the network invoice our company for work performed ### 3. Service Power **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan A. | Chief Operations Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about ServicePower?** Ease of use and availability of support when changes are needed. Service power has more flexibilty to customize than other platforms I have used. **What do you dislike about ServicePower?** With integrations there are always bumps in the road anytime there is something new rolled out however I apprecaite the support SP provides in working through the kinks. **What problems is ServicePower solving and how is that benefiting you?** ServicePower has been instrumental in improving our warranty contract administration by: Efficient Dispatching: It allows for quick and organized dispatching of repair services to customers, streamlining the service process. Parts Ordering: The platform makes it easier to order parts directly, reducing delays and ensuring repairs are completed faster. Cost Control: By lowering the severity of claims, it helps in managing and reducing overall warranty costs, leading to better financial outcomes for our organization. Enhanced Workflow: The integrated system improves coordination and responsiveness, resulting in a smoother operation and better customer experience. It’s been a key tool for balancing operational efficiency and cost management in the warranty services. ### 4. ServicePower has helped transform our service delivery. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ServicePower?** ServicePower provides us an easy to use platform that our service providers enjoy using. The tools within Servicepower speeds up the adjucation process, provides visibility to our part vendors, and provides real time updates to our clients. **What do you dislike about ServicePower?** While generally user-friendly, some aspects of the interface could be more intuitive and modern. **What problems is ServicePower solving and how is that benefiting you?** ServicePower provides access to dispatch to a 1099 workforce. The software also allows the providers to claim jobs efficiently. ### 5. ServicePower works well for our application **Rating:** 4.0/5.0 stars **Reviewed by:** Mark P. | Director of Field Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ServicePower?** Enables our company to dispatch work to a network and pay their claims. **What do you dislike about ServicePower?** Occasionally development takes time but no issues currently. **What problems is ServicePower solving and how is that benefiting you?** We use ServicePower to distribute service calls to a variety of different industry repair contractors. ### 6. Industry Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Joe W. | Chief Commercial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ServicePower?** Great platform for asset scheduling owned and 3rd party workforces. Highly flexible. **What do you dislike about ServicePower?** Sometimes, the amount of time it takes for custom dev. **What problems is ServicePower solving and how is that benefiting you?** Providing integrated parts ordering and real time statuses. ### 7. Best in class scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Steve R. | Head of Service - CoE, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about ServicePower?** Exceptional scheduling capability. Strng algorithms provide optimised dynamic scheduling. It's absolutely excellent at providing highly optimised engineer routes to maximise productivity. It has all of the functionality that you would expect the manage skills, local knowledge, shift patterns, importance, priority, SLA adherance, capacity management, jeopardy etc. **What do you dislike about ServicePower?** Some of the associated products in their portfolio are not as good as the core scheduling product. **What problems is ServicePower solving and how is that benefiting you?** Management of field resources, with varying skills sets, shift patterns, efficiency and local knowledge. Allowing us to optimise routes, whilst acheiving customer SLA's. Delivering productivity and customer satisfaction. ### 8. The Go To For Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Technical Trainer & Content Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about ServicePower?** Service Power is easy to use and the support team is top notch! Coming from both a servicer perspective as well as a manufacturer perspective Service Power makes it easy to get work done. **What do you dislike about ServicePower?** There is really nothing I dislike about the platform. **What problems is ServicePower solving and how is that benefiting you?** There are solving a field service management issue, and we benefit by Service Power having a large and diverse network of technicians. ### 9. Can be useful for a business **Rating:** 5.0/5.0 stars **Reviewed by:** Arpan S. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2024 **What do you like best about ServicePower?** Best thing about Servicepower is you can automate manual work **What do you dislike about ServicePower?** Genuinely as of now i have now felt anything bad or dislike **What problems is ServicePower solving and how is that benefiting you?** Firstly AI makes things much better either it's assigning or any task which can be miss it schedule it accordingly so things go in a smoth way. ### 10. One of the best apps **Rating:** 4.0/5.0 stars **Reviewed by:** Gautam M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ServicePower?** Its one of the app that helps managing the customer experience **What do you dislike about ServicePower?** Nothing so far. i find it really interesting **What problems is ServicePower solving and how is that benefiting you?** Service Power is helping in workforce management which makes things easier ### 11. Streamline your Service Work and Increase Efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about ServicePower?** Service Power does it for you from dispatch to estimates to invoicing. They do the background & credentialing of the servicers to ensure their compliance, as well as knowing we are sending good people into customer's homes. It can handle the rates and associated rules around them as well. It has allowed us to do more without increasing headcount(s)! **What do you dislike about ServicePower?** The background/credentialing functionality is not as smmoth or hands off as it should and could be, but still a lot more efficient than handling it ourselves - PlusOne may be the better alternative for this. **What problems is ServicePower solving and how is that benefiting you?** We are solving the need to increase headcounts across various departments due to the increases autmated functions within Service Power, especially with the estimates and invoicing which allows for auto approvals based on rules and guidelines you dictatee. We've actualy been able to reduce staff and have increased the amount of work being handled by each employee. ### 12. ServicePower allows us to have control of our external agents **Rating:** 4.0/5.0 stars **Reviewed by:** Eimmy B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about ServicePower?** ServicePower offers us a platform that allows us to track our external agents in real time, in addition to being able to manage the assets that they are in charge of, the platform allows us to know the status of a repair or service installation, and allows the user review the status of your request in real time, knowing the name of the person assigned, the time of the visit and the route of the assigned personnel, it also allows dispatching from the headquarters of all orders and allows you to have satellite tracking of everything field staff. **What do you dislike about ServicePower?** The drawback that sometimes occurs is that the signal with the operators falls and access to the platform is difficult for the route technicians who need to report the entry or any new service, this generates delays in the operation and requires a debugging of the system from the server, this happens more times than we would like due to the large number of requests that are handled daily. **What problems is ServicePower solving and how is that benefiting you?** Our company manages a large number of external agents who perform the tasks of installation, maintenance and marketing of products, these personnel attend to a large number of service orders that arrive daily on our servers through our digital platforms, that is why it was necessary to have a platform that would allow us to track the management of our external agents and at the same time that would allow users to track their service orders. ### 13. Very Reliable Service System, without problems with Service or Stability of the Software program. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about ServicePower?** We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group. It maximized paths and also map plans always work well for both the engineers to make sure effectiveness. Which aids deliver an extraordinary solution to our customers as well as aid us grow our company. **What do you dislike about ServicePower?** We have because the set up no significant outages or issues. Any kind of tiny concerns come across have always been resolved by the consumer assistance team. Only dislike would be to improve the documentation, yet once more this was likewise resolved by their assistance team as well as always take on board any comments. **Recommendations to others considering ServicePower:** Great system, but needs to catch-up with the times. **What problems is ServicePower solving and how is that benefiting you?** Given that the installation of the solution, we have no major concerns or worry about the software. Despite having the updates and normal upgrades to performance and also reliability. We have discovered the solution extremely reputable. Any tiny problem were fixed extremely rapidly. ### 14. Execution took time as we did personalized development to integrate with backend systems **Rating:** 4.5/5.0 stars **Reviewed by:** Samanta C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2020 **What do you like best about ServicePower?** Preliminary execution round was structured as well as efficient. 2nd phase much less structured from a needs point of view. **What do you dislike about ServicePower?** We are using an older variation of the item which is customer web server based. I like to move to web-based organizing UI (which they have presently). Firm is not dexterous adequate to integrate brand-new attributes or insect repairs. **Recommendations to others considering ServicePower:** Vender is starting to lead the cost on creating change in the industry to make it easier for the 3rd party service providers to handle their accounts as well as keep updated conditions to interact to their clients. **What problems is ServicePower solving and how is that benefiting you?** Implementation took time as we did customized advancement to incorporate with backend systems. Standard system is excellent, yet needs to be updated (i.e. mobility). Open up to suggestions on modifications, but sluggish to implement. ### 15. Turnkey website that connects the manufacturers directly to the service companies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about ServicePower?** extremely easy to accept service calls and process claims for warranty. Warranty claims can be submitted within a click of a button as the manufacturer already fills out the dispatch and claim information for you. It is very easy to check the status of your claims as there are different stages that it goes through... If there is any problem with a service claim that you submit you can easily make the corrections needed in order to get it through the paid process. this is a Great website **What do you dislike about ServicePower?** customer service can be a bit lacking. If any problems arise with claims you can expect to be on hold for a good 30 minutes. Also, for some claim processing some claims can get stuck in a review status. Thus, you would have to call the company in order to get the to push the claim to the next status. **Recommendations to others considering ServicePower:** Most of the time you don't have a choice. The manufacturer does business with them. **What problems is ServicePower solving and how is that benefiting you?** Keeping track of our service calls and warranty claims all in one place to make sure that we get paid for every job that we go out of. It makes it easy to transfer the customers information into our own internal program for the purposes of bookkeeping. ### 16. Good scheduling tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about ServicePower?** Best for scheduling optimization and enables real time dispatch **What do you dislike about ServicePower?** It is complex system to debug and lot of configuration required to setup and upgrades gives you hard times **What problems is ServicePower solving and how is that benefiting you?** Scheduling the assignments and optimizing the resources ### 17. Excellent Service Power **Rating:** 3.5/5.0 stars **Reviewed by:** Cormac M. | Meter Reading Manager, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2016 **What do you like best about ServicePower?** The ability to schedule and send jobs in real time **What do you dislike about ServicePower?** The fact that you cannot tell if jobs are completed on the service power screen **What problems is ServicePower solving and how is that benefiting you?** The scheduling of different types of jobs to engineers in a variety of geographical locations. ### 18. ServicePower - Maximises Resource Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2016 **What do you like best about ServicePower?** It is easy to use and interfaces well with other systems **What do you dislike about ServicePower?** Standing data can take some time to set up **Recommendations to others considering ServicePower:** Take a holistic approach and include all systems that may need to interface with ServicePower, both existing and planned for the future. **What problems is ServicePower solving and how is that benefiting you?** This has transformed our operations from a paper based largely manual system to a much more efficient one ## ServicePower Discussions - [What is ServicePower used for?](https://www.g2.com/discussions/what-is-servicepower-used-for) - [View ServicePower pricing details and edition comparison](https://www.g2.com/products/servicepower/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A29%3A00+-0500&secure%5Bsession_id%5D=0444041d-ca1e-4670-ae00-12bd68273101&secure%5Btoken%5D=0c396f769de2c9c9ce86065963f44dba44d5958809dfcca48f91af58e12cc458&format=llm_user) ## ServicePower Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Employee Communication - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top ServicePower Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (348 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (966 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews)