jrni
jrni is the in-person experience platform for enterprise brands. We help leading retailers, financial services providers, educational institutions, and more convert more of their foot traffic and digital traffic into revenue-driving interactions; through smart, scalable appointment scheduling, queue management, and event booking. Our platform replaces siloed tools with one unified solution for engaging customers in the moments that matter; whether it’s a one-to-one consultation, a one-to-many event, or an optimized walk-in experience. From storefront to branch, jrni helps organizations create seamless, personalized journeys that meet customer expectations and deliver measurable business impact. Appointments Turn interest into action with branded, conversion-optimized booking journeys. jrni Appointments makes it easy for customers to self-schedule with the right staff, at the right time, in the right channel; while your team gets the tools they need to manage, prep, and deliver consistent one-to-one experiences. Events Power large-scale engagement with flexible, scalable events infrastructure. From product launches to local workshops, jrni Events supports digital and in-person registration, attendee management, and post-event follow-up; all from a single dashboard. Virtual Queuing Eliminate the uncertainty of waiting. With jrni’s intelligent queue management, walk-in customers can join lines remotely, track their status in real-time, and even shift to a future appointment if needed; increasing satisfaction and reducing drop-off. Analytics Track the impact of every interaction. jrni Analytics gives you visibility into scheduling trends, attendance rates, wait times, revenue attribution, and staff utilization; so you can optimize performance across every channel and location. Connectors & Extensibility Built for enterprise IT teams, jrni integrates with your existing tech stack; from CRMs to calendars to workforce tools. With RESTful APIs, prebuilt connectors, and a flexible extensibility framework, jrni is ready to scale and adapt to your unique requirements. The result? Fewer missed opportunities. More booked moments. And a smarter, more profitable in-person experience every time.
Average Rating: 4.6/5.0
Total Reviews: 23
How Do G2 Users Rate jrni?
- Ease of Use: 9.0/10 (Category avg: 8.9/10)
- Event creation: 9.2/10 (Category avg: 9.1/10)
- Event website creation: 9.7/10 (Category avg: 8.5/10)
- User registration process: 9.4/10 (Category avg: 8.9/10)
Who Is the Company Behind jrni?
- Seller: JRNI
- Year Founded: 2008
- HQ Location: London, United Kingdom
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LinkedIn® Page: www.linkedin.com
84 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Banking, Retail
- Company Size: 52% Large, 39% Medium
What Do G2 Reviewers Say About jrni?
AI-generated summary from verified user reviews
Pros
- Users commend JRNI for its exceptional customer support, noting their proactive and responsive assistance throughout the user experience.
- Users value the easy appointment management with JRNI, enhancing both team efficiency and customer experience.
- Users appreciate the responsive and proactive customer service from JRNI, which enhances their overall experience and satisfaction.
- Users value JRNI for their exceptional support and consultancy, enhancing queue management and customer experience remarkably.
- Users highlight the responsive support of JRNI, praising its quick and proactive assistance that enhances their experience.
Cons
- Users find update delays frustrating, especially when unexpected changes disrupt established customer journeys and workflows.
- Users face calendar issues with JRNI, particularly in mass deletion of holidays which complicates management.
- Users face complex settings issues due to internal firewall configurations blocking access to admin pages.
- Users find that email issues can complicate problem-solving, making technical support more challenging than necessary.
- Users find error handling challenging due to difficulties in resolving specific technical issues via email support.
What Are Recent G2 Reviews of jrni?
"A Key Partner in Managing Customer Experience at Scale"
Rating: 5.0/5.0 stars
— Fiona H.
"JRNI is a great product to support our business needs"
Rating: 5.0/5.0 stars
— Lara A.

