Best Enterprise Feedback Management Software - Page 2

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 321

Category Stats (Oct 2026)

  • Average Rating: 4.51/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: nps.today (+21.43%) - Among all products in this category, nps.today recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,000+ Authentic Reviews
  • 321+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Glassbox, Chattermill, HubSpot Service Hub, sterloCare, ServiceNow Customer Service Management, AskNicely, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=glassbox&focus%5B%5D=chattermill&focus%5B%5D=hubspot-service-hub&focus%5B%5D=sterlo-sterlocare&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&segment=enterprise)

Medallia Agile Research

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

Average Rating: 4.3/5.0

Total Reviews: 64

How Do G2 Users Rate Medallia Agile Research?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 7.9/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Medallia Agile Research?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Are Recent G2 Reviews of Medallia Agile Research?

Centercode

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Average Rating: 4.3/5.0

Total Reviews: 108

How Do G2 Users Rate Centercode?

  • Ease of Use: 7.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Centercode?

  • Seller: Centercode
  • Year Founded: 2001
  • HQ Location: Laguna Hills, CA
  • Twitter: @Centercode
    1,830 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Electronics, Computer Software
  • Company Size: 44% Large, 33% Medium

What Are Recent G2 Reviews of Centercode?

What Are G2 Users Discussing About Centercode?

Mouseflow

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience?

Average Rating: 4.6/5.0

Total Reviews: 689

How Do G2 Users Rate Mouseflow?

  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 7.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Mouseflow?

  • Seller: Mouseflow
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Copenhagen, Denmark
  • Twitter: @mouseflow
    1,736 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 68% Small, 23% Medium

What Do G2 Reviewers Say About Mouseflow?

AI-generated summary from verified user reviews

Pros
  • Users find Mouseflow's ease of use invaluable for gaining quick insights and enhancing marketing strategies.
  • Users value the clear insights from heatmaps and session replays, enhancing engagement and improving marketing strategies.
  • Users love the insightful heatmaps that enhance understanding of user behavior, helping improve site engagement and conversions.
  • Users find the easy setup of Mouseflow enables efficient tracking and enhances data collection for optimizing their websites.
  • Users praise Mouseflow for its session replay feature, allowing comprehensive tracking of customer journeys and user behavior.
Cons
  • Users find the missing features in Mouseflow hinder its usability, especially with outdated plugins and limited options.
  • Users experience data inaccuracies with Mouseflow, as loading times are slow and interactions often misrepresent actual behavior.
  • Users report filtering issues in Mouseflow, making it challenging to locate relevant session recordings efficiently.
  • Users find a lack of information on behavior patterns, which complicates their understanding of customer journeys.
  • Users find Mouseflow to be expensive, particularly for small businesses with tight budgets and limited usage.

What Are Recent G2 Reviews of Mouseflow?

What Are G2 Users Discussing About Mouseflow?

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Sogolytics

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences.

Average Rating: 4.6/5.0

Total Reviews: 87

How Do G2 Users Rate Sogolytics?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.1/10 (Category avg: 9.0/10)

Who Is the Company Behind Sogolytics?

  • Seller: Sogolytics
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Herndon, VA
  • Twitter: @Sogolytics
    8,657 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Education Management
  • Company Size: 50% Small, 26% Medium

What Do G2 Reviewers Say About Sogolytics?

AI-generated summary from verified user reviews

Pros
  • Users commend Sogolytics for its excellent customer support, making the platform accessible even for amateurs.
  • Users rave about the ease of use of Sogolytics, enabling effortless survey creation and participant feedback collection.
  • Users appreciate the balance between ease of use and powerful measuring tools provided by Sogolytics for feedback collection.
  • Users appreciate the effective feedback management of Sogolytics, facilitating meaningful insights and easy survey creation.
  • Users value the helpful support from Sogolytics, enhancing their experience and aiding in effective data collection.
Cons
  • Users find the report saving functionality confusing, complicating their ability to work efficiently with saved reports and filters.
  • Users find the inadequate filtering functionality confusing, complicating the process of saving and managing reports efficiently.
  • Users find Sogolytics to be not intuitive, requiring staff assistance to navigate effectively.
  • Users find the survey issues challenging, especially regarding report saving and navigating saved filters.

What Are Recent G2 Reviews of Sogolytics?

What Are G2 Users Discussing About Sogolytics?

Thematic

Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Thematic?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.2/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Thematic?

  • Seller: Thematic
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @getthematic
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Thematic?

AI-generated summary from verified user reviews

Pros
  • Users find Thematic's ease of use impressive, enjoying its intuitive interface and efficient data summarization.
  • Users praise the excellent customer support of Thematic, highlighting their helpfulness and accessibility at all times.
  • Users appreciate Thematic for its fast data summaries and intuitive interface, enabling quick insights and actionable improvements.
  • Users appreciate the speedy insights generation of Thematic, enabling timely analysis and informed decision-making.
  • Users value Thematic's easy-to-use interface, praising its intuitiveness and quick access to valuable insights.
Cons
  • Users find the complex setup of Thematic time-consuming and challenging when integrating multiple data sources.
  • Users find the difficult setup of Thematic to be time-consuming and complicated for integrating multiple data sources.
  • Users experience filtering issues, needing to reset filters every time they change the data set for analysis.
  • Users find Thematic's scoring mechanisms confusing, making it difficult to understand the impact of their actions.
  • Users find Thematic’s scoring mechanisms confusing, particularly the Impact score, complicating discussions around actionable insights.

What Are Recent G2 Reviews of Thematic?

What Are G2 Users Discussing About Thematic?

Nicereply

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Average Rating: 4.5/5.0

Total Reviews: 423

How Do G2 Users Rate Nicereply?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.7/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Nicereply?

Who Uses This Product?

  • Who Uses This: Customer Support Agent, Customer Support Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 32% Small

What Are Recent G2 Reviews of Nicereply?

What Are G2 Users Discussing About Nicereply?

Inia Debnath
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Researched and written by Inia Debnath
Updated