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Best Customer Success Software with Playbooks Capabilities
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(2,886)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Customer Success software
View top Consulting Services for HubSpot Service Hub
20% Off
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with
Users
- Customer Success Manager
- Customer Success Specialist
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 60% Small-Business
- 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
314
Features
202
Helpful
156
Efficiency
141
Case Management
139
Cons
Missing Features
116
Limited Customization
87
Limited Features
86
Lack of Features
74
Ticket Management
66
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.6
Workflow Capability
Average: 8.6
8.7
Performance & Reliability
Average: 8.8
8.6
Ease of Use
Average: 8.9
Seller Details
HQ Location
Cambridge, MATwitter
@HubSpot786,680 Twitter followers
(1,629)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Customer Success software
View top Consulting Services for Gainsight Customer Success
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 58% Mid-Market
- 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Centralized Information
54
Visibility
51
Customer Support
39
Data Centralization
38
Cons
Not Intuitive
23
Missing Features
22
Steep Learning Curve
20
Complexity
19
Limited Customization
18
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.1
Workflow Capability
Average: 8.6
8.4
Performance & Reliability
Average: 8.8
8.0
Ease of Use
Average: 8.9
Seller Details
HQ Location
San Francisco, CATwitter
@GainsightHQ13,212 Twitter followers
(1,556)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Customer Success software
View top Consulting Services for ChurnZero
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.
Users
- Customer Success Manager
- Director of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 62% Mid-Market
- 28% Small-Business
ChurnZero Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
150
Helpful
104
Customer Support
97
Automation
94
Efficiency
87
Cons
Learning Curve
55
Complexity
41
Not Intuitive
41
Missing Features
39
Steep Learning Curve
32
ChurnZero features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.6
9.2
Performance & Reliability
Average: 8.8
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
Washington, District of ColumbiaTwitter
@churnzero1,839 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
Users
- Customer Success Manager
- Head of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 59% Mid-Market
- 32% Small-Business
Planhat Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
238
Customer Support
165
Helpful
114
Customization
113
Automation Efficiency
107
Cons
Learning Curve
114
Complexity
79
Steep Learning Curve
64
Integration Issues
61
Missing Features
59
Planhat features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.6
8.5
Performance & Reliability
Average: 8.8
8.3
Ease of Use
Average: 8.9
Seller Details
HQ Location
Stockholm, Stockholm CountyTwitter
@Planhat1,055 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 54% Mid-Market
- 41% Small-Business
Vitally Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
106
Customization
47
Integrations
47
Intuitive
44
Customizability
36
Cons
Complexity
36
Not Intuitive
25
Integration Issues
21
Missing Functionality
21
Steep Learning Curve
17
Vitally features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.6
8.9
Performance & Reliability
Average: 8.8
8.4
Ease of Use
Average: 8.9
Seller Details
HQ Location
New YorkTwitter
@vitally_io479 Twitter followers
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 57% Mid-Market
- 22% Small-Business
Totango Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
204
Helpful
100
Customer Support
99
Customization
98
Efficiency
94
Cons
Learning Curve
86
Integration Issues
68
Missing Features
59
Steep Learning Curve
51
Limited Customization
49
Totango features and usability ratings that predict user satisfaction
8.3
Scalability
Average: 8.8
8.0
Workflow Capability
Average: 8.6
8.2
Performance & Reliability
Average: 8.8
8.2
Ease of Use
Average: 8.9
Seller Details
Seller
TotangoYear Founded
2010HQ Location
New York, NY
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 62% Small-Business
- 33% Mid-Market
Custify Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
120
Customer Support
80
Intuitive
51
Automation
47
Integrations
45
Cons
Missing Features
28
Email Functionality
20
Limited Customization
19
Not Intuitive
17
Learning Curve
16
Custify features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.8
Workflow Capability
Average: 8.6
9.2
Performance & Reliability
Average: 8.8
9.1
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustifySRL634 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 75% Mid-Market
- 13% Small-Business
Catalyst Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
User Interface
42
Integrations
39
Intuitive
36
Customer Support
32
Cons
Integration Issues
27
Learning Curve
24
Missing Features
21
Tool Limitations
16
Limited Customization
15
Catalyst features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.2
Workflow Capability
Average: 8.6
8.5
Performance & Reliability
Average: 8.8
8.7
Ease of Use
Average: 8.9
Seller Details
HQ Location
New York, NY
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 56% Mid-Market
- 39% Small-Business
Kapta Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Account Management
1
Customer Support
1
Efficiency
1
Intuitive
1
Reporting
1
Cons
This product has not yet received any negative sentiments.
Kapta features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.6
9.1
Performance & Reliability
Average: 8.8
8.5
Ease of Use
Average: 8.9
Seller Details
Twitter
@kapta1,531 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for
Users
- Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 73% Mid-Market
- 22% Small-Business
CustomerSuccessBox features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.6
8.5
Performance & Reliability
Average: 8.8
8.6
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustSuccessBox739 Twitter followers
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