Top Free Customer Journey Mapping Tools - Page 2

How Many Customer Journey Mapping Tools Products Does G2 Track?

Total Products under this Category: 106

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Air360 (+2.19%) - Among all products in this category, Air360 recorded the largest rating increase compared to last month

Last updated: October 15, 2026

How Does G2 Rank Customer Journey Mapping Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 46,300+ Authentic Reviews
  • 106+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Journey Mapping Tools

G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence

Highlighted products: Miro, Lucid Visual Collaboration Suite, Salesforce Marketing Cloud, CleverTap, Contentsquare, Glassbox, Quadient Inspire, and Zoho CRM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=clevertap&focus%5B%5D=contentsquare&focus%5B%5D=glassbox&focus%5B%5D=quadient-inspire&focus%5B%5D=zoho-crm)

TheyDo

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo helps you work journey-centric and put your customer at the heart of decision-making: 🖼️ Single source of truth - Centralize and connect your customer journeys in an organized “Journey Hierarchy”, so you can zoom out for full oversight of your customer experience and zoom back in to tackle a specific customer problem 🧩 Journey Management workflow - Standardize your way of working around customer journeys with flexible journey “Building Blocks”, taking you from customer research > identified problem areas > prioritized solutions 🎯 Goals - Visualize the connections between business needs and customer needs in one place—within “Goals” see how every piece of the work rolls up into progress on your KPIs 📚 Classification - Manage your customer insights with statuses, tags and types, giving your entire team visibility into the customer mindset and keeping research up-to-date 💬 Live collaboration - Collaborate on customer journeys without needing a workshop to do it— Add viewers and contributors, tag, notify, comment, mention and share 🏆 Expert coaching - Work through a customized success plan from our Journey Management coaches and hands on customer enablement team 🔐 Enterprise-level data security - Don’t worry about security—TheyDo is ISO 27001 certified and privacy is of the utmost importance to us.

Average Rating: 4.5/5.0

Total Reviews: 62

How Do G2 Users Rate TheyDo?

  • Ease of Admin: 8.7/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.6/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind TheyDo?

  • Seller: TheyDo
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Amsterdam, NL
  • Twitter: @TheyDoHQ
    287 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Large, 31% Medium

What Do G2 Reviewers Say About TheyDo?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive view of customer journeys, finding it easy to communicate and identify opportunities.
  • Users find the ease of use of TheyDo invaluable for effectively communicating journeys and opportunities.
Cons
  • Users find the limited customization for industry-specific needs frustrating and a significant drawback of TheyDo.

What Are Recent G2 Reviews of TheyDo?

What Are G2 Users Discussing About TheyDo?

Smaply

A new era of journey management is here! Smaply helps organizations of all sizes and industries to manage their customer experience. A dedicated tool for journey management solves many pain points that occur when using whiteboard tools. Besides personas as the basis to build customer or user journey maps, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor supported by AI, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This support you in making informed decisions. Feed data from other tools such as Microsoft365, Google Analytics or task management tools such as Jira and Trello. Moreover, Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of the progress in your CX strategy. By being certified with ISO 27001:2022, SOC2 and by being fully GDPR compliant we are ready for enterprises that are keen on moving quickly with procurement. We also offer SSO and hosting on dedicated instances. To advance your team in the methodology of design thinking, customer experience and more, we include trainings and coaching hours in some plans. Robust realtime collaboration to conduct workshops remotely, Journey Performance indicator to monitor the performance of your maps, and exporting are some other benefits you have when using Smaply. We offer tools and knowledge for (future) experience innovators to embed and scale customer centricity in your organization. Founded by the main author of the design and business bestsellers “This is Service Design Thinking” and ‘This is Service Design Doing’, we practice what we preach and apply service design to develop our tools together with our users. Smaply is made for journey mapping and journey management. It enables you to work flexibly and customize the structure of your journey maps in a flexible and user-friendly editor – simply create maps the way you want them to be. Manage customer experience with a complete, yet simple overview of all CX projects going on in an organization and make Smaply the central, accessible, and insightful hub for all your CX endeavors. Easily evaluate and prioritize touchpoints, pain points, and opportunities. The Smaply blog provides you with in-depth knowledge about customer-centered innovation. You can find interviews with various experts in the field, as well as case studies, guides, and much more. There’s a wide variety to be found on the blog, ranging from trending topics in service design and customer experience, as well as tutorials, and industry-specific content.

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate Smaply?

  • Multiple Personas: 9.4/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Smaply?

  • Seller: Smaply
  • HQ Location: Innsbruck, Austria
  • Twitter: @smaplynews
    866 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 53% Medium, 33% Small

What Do G2 Reviewers Say About Smaply?

AI-generated summary from verified user reviews

Pros
  • Users find Smaply easy to learn and adopt, significantly enhancing their efficiency in customer management.
  • Users find Smaply to be a time-saving tool, enhancing efficiency in customer management and servicing.
Cons
  • Users face export issues with Smaply, specifically regarding stage exports to PPTX and other features in version 3.0.

What Are Recent G2 Reviews of Smaply?

What Are G2 Users Discussing About Smaply?

Trendemon

Trendemon is a Web Personalization & Account-Based Orchestration solution – A goal-based journey orchestration platform is the main hub used to understand the customer journey and deliver personalized experiences at scale, that encourages visitors to continue engaging with your website – driving increased business performance. Accelerate your pipeline and revenue with attribution-based personalization: - Serve every website visitor the right messages and assets, helping them become your customers, faster. - Understand how your marketing efforts impact business goals and map your customer journeys from initial touch to won deals. - Convert visitors to customers, not just leads!

Average Rating: 4.6/5.0

Total Reviews: 90

How Do G2 Users Rate Trendemon?

  • Ease of Admin: 9.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.2/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.1/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Trendemon?

  • Seller: Trendemon
  • Year Founded: 2015
  • HQ Location: Netanya, Israel
  • Twitter: @Trendemon
    1,262 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Computer & Network Security
  • Company Size: 51% Medium, 27% Large

What Do G2 Reviewers Say About Trendemon?

AI-generated summary from verified user reviews

Pros
  • Users value the dynamic customer engagement of Trendemon, enhancing client journeys and boosting conversion rates effortlessly.
  • Users praise Trendemon for its responsive customer support, efficiently helping with queries and improving their experience.
  • Users value the easy integrations of Trendemon, enhancing content creation and website engagement effortlessly.
  • Users find Trendemon's implementation ease remarkable, integrating seamlessly and enhancing overall productivity and insights.
  • Users love the easy integration and intuitive features of Trendemon, enhancing website engagement effortlessly.
Cons
  • Users find the initial implementation challenging, particularly lacking dedicated technical resources for support.
  • Users find the difficult setup of Trendemon challenging, particularly for teams lacking technical support.
  • Users find the interface clunky at times, leading to confusion with the many moving parts and settings.
  • Users find the initial implementation challenging, particularly for teams lacking dedicated technical resources.
  • Users find the complex features of Trendemon overwhelming, leading to confusion and challenges in user experience.

What Are Recent G2 Reviews of Trendemon?

What Are G2 Users Discussing About Trendemon?

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cux.io

UX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral context to reveal frustration points, drop-offs, and hidden opportunities so you can act with confidence. No tagging. No waiting. Smarter decisions from day one. ✅ Auto-captures clicks, scrolls, and behaviors - no tagging needed ✅ Experience Metrics spot frustration signals like rage clicks and chaotic movement ✅ Smart filtering highlights the visits and heatmaps that matter most ✅ Conversion Waterfalls reveal where users drop off - and why ✅ Retroactive analysis lets you look back and fix what was missed Getting insights is just the start. What truly sets CUX apart is the guidance that comes with it. You’re never left to figure it out alone. With expert mentoring, tailored workshops, and ongoing support, the CUX team helps you make changes that stick. Whether you're solving a specific challenge or scaling a long-term strategy, we're here to guide your next move with confidence. Already used in 100+ countries, CUX helps teams turn confusion into direction and decisions into results. Have questions or need guidance? Contact our experts.

Average Rating: 4.8/5.0

Total Reviews: 44

How Do G2 Users Rate cux.io?

  • Ease of Admin: 9.4/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.2/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.3/10 (Category avg: 10/10)

Who Is the Company Behind cux.io?

  • Seller: cux.io
  • Year Founded: 2018
  • HQ Location: Wroc≈Çaw, Poland
  • Twitter: @cux_io
    77 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 73% Small, 29% Medium

What Are Recent G2 Reviews of cux.io?

What Are G2 Users Discussing About cux.io?

Custellence

𝗖𝘂𝘀𝘁𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 #𝟭 𝘄𝗮𝘆 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝘁𝗵𝗮𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗿𝗲𝘀𝘂𝗹𝘁𝘀. The intuitive interface with the mapping smartness and flexible layout, let you create your customer journey maps in no time. Turn journey insights in to actions, and create experiences your customer will love. 🌟 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 Design intuitive customer journeys with powerful templates or create maps tailored to your needs. Empower your team to ideate and innovate, together. 🔗 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗶𝗻 𝗙𝗼𝗰𝘂𝘀 Organize, connect, and visualize customer feedback and research across your journeys, ensuring every step is informed and actionable. 🚀 Data-Driven Decisions Enrich your journeys with meaningful metrics. Analyze performance, measure impact, and identify opportunities for growth. 🔧 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝗯𝗹𝗲 Easily adapt journey maps to fit your specific needs. Custellence gives you the tools to create personalized solutions, no matter the size or complexity of your business. 🌍 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 Bring your teams together, no matter where they are, and work smarter with shared insights that drive real results. Custellence is used by CX professionals across the globe and by teams at companies such as Microsoft, Veeva, Volvo, Polestar, Eon, Dandy and Takeda.

Average Rating: 4.3/5.0

Total Reviews: 11

How Do G2 Users Rate Custellence?

  • Ease of Admin: 8.3/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.9/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Custellence?

  • Seller: Custellence
  • Year Founded: 2015
  • HQ Location: Stockholm, SE
  • Twitter: @custellence
    143 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Large, 27% Medium

What Do G2 Reviewers Say About Custellence?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Custellence, enjoying its user-friendly interface and simple functionality for collaboration.
  • Users value the real-time collaboration offered by Custellence, enhancing teamwork and communication across departments.
  • Users appreciate the simplicity and ease of use of Custellence for creating and sharing journey maps.
  • Users value the real-time collaboration capabilities of Custellence, fostering teamwork and enhancing communication across departments.
  • Users love how Custellence fosters true collaboration, enabling teams to share insights and align on customer needs.
Cons
  • Users find integration difficulty with Custellence, noting limitations in applicability and onboarding challenges for new clients.
  • Users find that Custellence has limited features, requiring additional tools for comprehensive data analytics and support.
  • Users find difficult navigation in Custellence frustrating, especially when managing numerous journey maps on the main menu.
  • Users note email integration issues that limit wider applicability beyond customer experience and journeys.
  • Users face integration issues with Custellence, affecting usability and the onboarding experience for new clients.

What Are Recent G2 Reviews of Custellence?

What Are G2 Users Discussing About Custellence?

Zoho Marketing Automation

Zoho Marketing Automation is an all-in-one marketing automation platform trusted by over 100K+ users worldwide to simplify and automate campaigns across multiple channels like, email, SMS, WhatsApp, social media, and webpages. With built-in analytics, lead scoring, attribution, and a marketing planner, Zoho Marketing Automation enables teams to execute smarter, nurture better, and convert faster. Highlights of Zoho Marketing Automation 1. Build multichannel customer journeys across email, SMS, WhatsApp, social media, and webpages. 2. Visually map, launch, and automate complex multichannel campaigns using drag-and-drop functionality. 3. Measure and optimize how your journeys are performing with advanced analytics that track website behavior, lead attribution, lead path tracing, and more. 4. Simplify lead-to-revenue conversion by replacing manual guesswork with automated, rule-based scoring and nurturing systems. 5. Schedule, organize, and track all your campaign activities in one place for smoother, on-time execution with ZMA's built-in Marketing Calendar. 6. Automate ecommerce tasks like abandoned cart reminders and confirmations, sync your store data using integration platforms, and leverage these workflows to increase sales, cut costs, and improve customer experience. Zoho Marketing Automation helps businesses manage and automate their entire marketing journeys from lead generation to revenue. It unifies data, supports multichannel engagement across email, SMS, WhatsApp, social media, and webpages, and simplifies campaign creation with a drag-and-drop builder. With website analytics, lead scoring, attribution insights, and a built in marketing planner, teams can optimize performance. Ecommerce brands can also automate follow-ups, recover abandoned carts, and boost sales with AI-driven product recommendations. Experience unified marketing, automation, and analytics—all in one platform. Sign up today and turn your marketing automation investment into measurable growth.

Average Rating: 4.2/5.0

Total Reviews: 110

How Do G2 Users Rate Zoho Marketing Automation?

  • Ease of Admin: 7.5/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Zoho Marketing Automation?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Marketing Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About Zoho Marketing Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Zoho Marketing Automation, enabling personalized follow-ups and seamless integration with sales tools.
  • Users value the ease of use of Zoho Marketing Automation, appreciating its intuitive setup and user-friendly controls.
  • Users appreciate the automation features of Zoho Marketing Automation, allowing for personalized follow-ups and effortless lead management.
  • Users value the automation efficiency of Zoho Marketing Automation, enhancing clarity and control across marketing efforts seamlessly.
  • Users value the intentional orchestration of follow-ups in Zoho Marketing Automation, enhancing user experience and engagement.
Cons
  • Users find the learning curve steep for Zoho Marketing Automation, making it challenging for beginners to navigate effectively.
  • Users often find poor customer support to be a significant drawback, impacting their overall experience with Zoho Marketing Automation.
  • Users find Zoho Marketing Automation not intuitive, as navigating complex workflows can be clunky and challenging.
  • Users find a steep learning curve in Zoho Marketing Automation, especially challenging for beginners without adequate tutorials.
  • Users experience a complex usability issue with Zoho, finding advanced features difficult to navigate and learn.

What Are Recent G2 Reviews of Zoho Marketing Automation?

What Are G2 Users Discussing About Zoho Marketing Automation?

Netmera

Netmera is a customer data and engagement platform for enterprise marketing, product, and CX teams in banking, fintech, telecoms, retail, media, and e-commerce. Data collection, omnichannel campaign execution, and analytics run in one platform, so teams act on real-time behavior without routing tasks through IT. Typical implementation runs 4 to 8 weeks, depending on the audience size and channel diversity. Compliance covers GDPR, ISO certifications, and IYS for the Turkish market. Data: Tagless Data Capture collects behavioral events automatically. SDKs cover Android, iOS, Flutter, React Native, Huawei, and Cordova. Data can be ingested via API, SDK, FTP import, or panel upload, and exported via FTP or webhooks. Channels: mobile and web push, email, SMS, WhatsApp, in-app messages, web pop-ups, geofencing. Deferred Deep Linking connects campaign links to specific in-app content, even through app installation. Integrations: Google Cloud, AWS, SAP, Adobe Experience Cloud, Shopify, MParticle, Adjust, Mixpanel, Infobip, Twilio, Facebook (Meta). AI capabilities: - Predictive segments: churn risk, purchase intent, high-value users - Content Optimizer for multilingual copy generation - Agentic AI that configures full campaigns for team review - Official MCP Server connecting Claude, ChatGPT, and other tools to your account Scale: 100+ companies, 300+ apps, 500M+ end users yearly, 30B+ events monthly. Selected results: - DenizBank restored a 10% loan conversion rate after funnel diagnostics found a drop-off bug - Turkcell raised Customer Effort Score by 13%, improved App Store ratings by 50% - Mackolik sends 20,000+ daily notifications with a 20% retention lift - Pluxee converted 3.7% of web traffic into qualified leads. More customer success stories: https://netmera.com/case-studies/

Average Rating: 4.3/5.0

Total Reviews: 49

How Do G2 Users Rate Netmera?

  • Ease of Admin: 8.6/10 (Category avg: 8.6/10)
  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.9/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Netmera?

  • Seller: Netmera
  • Company Website:
  • Year Founded: 2010
  • HQ Location: İstanbul, TR
  • Twitter: @netmera
    2,793 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 39% Small, 33% Medium

What Do G2 Reviewers Say About Netmera?

AI-generated summary from verified user reviews

Pros
  • Users find Netmera's ease of use and user-friendly interface enhance their marketing efforts significantly.
  • Users value the outstanding customer support from Netmera, noting prompt responses and helpful assistance when needed.
  • Users value the exceptional support from Netmera, enhancing communication and operational efficiency through detailed segmentation.
  • Users value the effective customer engagement capabilities of Netmera, enhancing interactions through diverse digital channels.
  • Users appreciate the effective engagement capabilities of Netmera, enabling targeted communications and improved marketing success.
Cons
  • Users find the high complexity of Netmera challenging, especially when managing multiple campaigns and features.
  • Users find inadequate reporting frustrating, lacking essential data and features for effective decision-making.
  • Users find the complexity of Netmera challenging, making data analysis and feature requests more difficult and time-consuming.
  • Users experience data inaccuracy with Netmera, leading to confusion and inefficiencies during analysis and data transfer.
  • Users note several missing features in Netmera, particularly improved documentation and valuable AI-driven capabilities.

What Are Recent G2 Reviews of Netmera?

What Are G2 Users Discussing About Netmera?

Boardmix

Boardmix is an innovative online whiteboard that enables seamless brainstorming, discussion, and collaborative creation. Harness the power of AI and redefine your remote work experience.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate Boardmix?

  • Ease of Admin: 8.3/10 (Category avg: 8.6/10)
  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind Boardmix?

Who Uses This Product?

  • Company Size: 68% Small, 41% Medium

What Do G2 Reviewers Say About Boardmix?

AI-generated summary from verified user reviews

Pros
  • Users find Boardmix easy to use with flexible templates and helpful AI, enhancing their collaborative efforts.
  • Users value the real-time collaboration features of Boardmix, enhancing teamwork and communication effectively.
  • Users value Boardmix for its all-in-one collaborative whiteboard with built-in AI that enhances brainstorming and teamwork.
  • Users love the variety of templates in Boardmix, enhancing their brainstorming and project planning experiences effortlessly.
  • Users commend the fast customer support of Boardmix, enhancing their experience and resolving issues promptly.
Cons
  • Users find Boardmix expensive due to extra subscription costs and locked features affecting overall value.
  • Users find the limited features of Boardmix restrictive, often feeling overwhelmed by the templates provided.
  • Users feel overwhelmed by the limited templates, encountering repetitive content and insufficient pricing information in Boardmix.
  • Users find the software overwhelming due to its numerous tools and complex offline editing options.
  • Users find the overwhelming features of Boardmix daunting, complicating learning and requiring internet dependence for basic functions.

What Are Recent G2 Reviews of Boardmix?

Odyssiant

Odyssiant is an AI visibility and answer optimisation platform that helps brands measure and improve how they appear in AI-generated answers. It runs structured “audit” prompt libraries across multiple engines, captures the exact answers and citations, and scores performance by buyer journey stage, theme, and competitor comparisons. Odyssiant then turns gaps into a prioritised action list across content, proof, PR/media, listings and analyst sources - so teams know what to publish or fix next to influence the answers. Built for marketers and growth teams who need a repeatable baseline and monthly tracking as AI becomes the new top-of-funnel.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Odyssiant?

  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Odyssiant?

  • Seller: Odyssiant
  • Year Founded: 2013
  • HQ Location: United Kingdom
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of Odyssiant?

What Are G2 Users Discussing About Odyssiant?

Cemantica

A scalable Customer Experience management platform designed by certified CX professionals. Cemantica supports the full CX journey—from strategy through execution. Begin by mapping your customer journeys, then track and manage the resulting actions. When you're ready, integrate your Voice of Customer data directly into your maps, and use the ROI module to quantify the financial impact of your CX initiatives. Leverage AI to enhance productivity and guide decision-making. Cemantica’s AI Assistant, Alex AI, acts as your virtual CX team member—supporting persona creation, instantly building and enriching journey maps, identifying friction points across touchpoints, and recommending solutions. Cemantica empowers you to establish strong CX foundations and scale at your own pace by unlocking modules as your maturity and needs evolve.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Cemantica?

  • Ease of Admin: 10.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Cemantica?

  • Seller: Cemantica
  • Year Founded: 2018
  • HQ Location: Levallois-Perret, FR
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Cemantica?

What Are G2 Users Discussing About Cemantica?

CXDeployer

CXDeployer is a cloud-based all-in-one solution that enables design thinking professionals to deploy and transform the customer experience by creating, sharing, and presenting the persona map, business model canvas, customer journey map, ideation, and execution management of the best idea. Features & Functionalities: Persona Mapping | Empathy Mapping | Customer Journey Mapping | Business Model Canvas | Ideation Management | Task Management ******************************************************** Design your customer’s persona: Create custom layout Upload pictures Rich Text Editor Multiple Persona views ******************************************************* Describe your customer’s thinking, feeling, fear, hope and dreams: Map empathy for multiple personas Compare and analyze empathy maps Intuitive platform with zero learning curve A complete activity log history ****************************************************** Design and analyze solution’s value proposition: Easy to organize in a page Add multiple cards per section Real-time collaboration Comments and feedback ***************************************************** Visualize your customer’s experience and create a professional-looking journey map: Natural layout to quickly onboard your team Export to PNG Multiple lane types – Phase, Card, Bubble, Line, Image, and File Add visuals – icon and images ***************************************************** Involve and engage everyone to get ideas to improve customer experience: Share and build on each other’s ideas Crowd vote and score ideas Categorize by benefit type and tag ideas Post idea anonymously **************************************************** Manage tasks to implement the best improvement idea: Select from a range of improvement methodologies Pre-build tasks to get you started Set a deadline to complete Drag and drop task as it progresses to easily change the status

Average Rating: 3.5/5.0

Total Reviews: 3

Who Is the Company Behind CXDeployer?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are G2 Users Discussing About CXDeployer?

FunnelStory

FunnelStory is a Customer SuperIntelligence Platform that combines enterprise structured and unstructured data to generate super­intelligence, driving a 90% reduction in surprise churn, tripling customer success productivity, and delivering leading indicators of risk/opportunity 3-9 months in advance. In Addition, FunnelStory Renari's AI Reasoning engine enables customers to perform custom AI searches and reasoning over enterprise data, as well as create and execute custom Agentic AI workflows in place of manual tasks.

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate FunnelStory?

  • Ease of Admin: 9.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.3/10 (Category avg: 10/10)

Who Is the Company Behind FunnelStory?

  • Seller: FunnelStory
  • Year Founded: 2022
  • HQ Location: Los Altos, US
  • Twitter: @FunnelStory
    41 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security
  • Company Size: 62% Medium, 31% Small

What Do G2 Reviewers Say About FunnelStory?

AI-generated summary from verified user reviews

Pros
  • Users value the out-of-the-box analytics of FunnelStory, enabling effective tracking and proactive insights for better decision-making.
  • Users praise the responsive customer support from FunnelStory, highlighting quick modifications and a streamlined onboarding experience.
  • Users value the ease of use of FunnelStory, particularly its smooth integration and intuitive setup process.
  • Users value the responsive and efficient team at FunnelStory, enhancing their experience with actionable insights and support.
  • Users appreciate the automation capabilities of FunnelStory, enhancing engagement and streamlining journey mapping effortlessly.
Cons
  • Users note limited customization options in FunnelStory, expressing a desire for more control over insights and reports.
  • Users find the complexity of FunnelStory's setup daunting, resulting in a steep learning curve for new users.
  • Users find that FunnelStory's expertise required for setup and SQL queries can complicate initial implementation and usability.
  • Users find the steep learning curve of FunnelStory challenging despite strong support from the team during onboarding.
  • Users face a complex data management setup that can extend implementation times significantly, affecting overall user experience.

What Are Recent G2 Reviews of FunnelStory?

SAP Signavio

SAP Signavio was founded in 2009, as a spin-off from the Hasso Plattner Institute in Potsdam, Germany. Its vision was to address the need for accessible and collaborative business process management tools. Over the years, Signavio expanded its suite of solutions to include process mining and advanced collaboration tools, driving significant improvements in business process transformation and management. This expansion allowed Signavio to cater to a broad range of industries worldwide, helping organizations enhance efficiency and foster innovation. In 2021, SAP acquired Signavio, marking a significant milestone in its journey. Today, as part of SAP, Signavio continues to evolve and innovate. SAP Signavio Process Transformation Suite is a cloud-based business transformation solution designed to assist organizations in understanding, improving, and transforming their end-to-end business processes. By enhancing visibility and promoting teamwork across departments, SAP Signavio enables businesses to streamline operations and foster a culture of continuous improvement. The suite caters to a diverse range of users, from process experts like business analysts, process managers, to business users like executives seeking to optimize their processes end-to-end. Its user-friendly interface and powerful analytical tools make it suitable for companies of all sizes, from small enterprises to large corporations. Specific use cases for SAP Signavio include from ERP transformations, to process excellence or risk and compliance, without forgetting the implementation of AI Agents. The SAP Signavio Process Transformation Suite offers a comprehensive set of integrated modules to support the entire process continuous improvement lifecycle. Key components include: - Process Analysis and Mining: Discover and analyze existing processes to identify bottlenecks and inefficiencies, uncovering opportunities for enhancement. - Process Modeling: Create detailed process representations to facilitate collaboration and alignment among stakeholders, with the journey modeller connecting customer journeys to underlying processes for operational excellence and customer-centricity. - Collaboration Hub: Enhance teamwork and transparency by enabling real-time sharing of insights, feedback, and updates, serving as a single source of truth. - Process Governance: Streamline and standardize change efforts through automated governance workflows, boosting compliance and reducing risk. - Process Transformation Manager: Achieve faster, smarter, and sustainable value realization. - Value Accelerators: Access themed content to accelerate transformation projects, with resources easily browsable and installable via the value accelerator library. A standout feature of the suite is its built-in AI capabilities, offering data-driven insights and recommendations for enhanced decision-making and accelerated value realization. These tools empower businesses to optimize processes, streamline governance, and improve outcomes, positioning the SAP Signavio suite as a leader in holistic business process transformation, helping organizations navigate change with confidence and clarity.

Average Rating: 4.4/5.0

Total Reviews: 59

How Do G2 Users Rate SAP Signavio?

  • Ease of Admin: 8.3/10 (Category avg: 8.6/10)
  • Customizable Templates: 6.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SAP Signavio?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Large, 28% Medium

What Do G2 Reviewers Say About SAP Signavio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SAP Signavio, enabling simple process mapping and effective team collaboration.
  • Users appreciate the intuitive process mapping and collaboration tools in SAP Signavio, enhancing visibility and efficiency across teams.
  • Users value the real-time collaboration features of SAP Signavio, enhancing teamwork and driving process improvements effectively.
  • Users value the dedicated collaboration space in SAP Signavio, enhancing teamwork and efficiency in process management.
  • Users value the intuitive process visualization of SAP Signavio, enhancing clarity and collaboration for business improvements.
Cons
  • Users find SAP Signavio's complexity challenging due to a steep learning curve and intricate configuration requirements.
  • Users experience slow performance when using larger models, which hampers efficiency and complicates the overall experience.
  • Users find the steep learning curve of SAP Signavio challenging, requiring extensive onboarding and training for effective use.
  • Users find SAP Signavio lacking features in advanced reporting and customization, affecting its usability for complex setups.
  • Users find the learning curve steep and overwhelming, increasing time investment before achieving efficiency with SAP Signavio.

What Are Recent G2 Reviews of SAP Signavio?

What Are G2 Users Discussing About SAP Signavio?

Apxor

Apxor is a pioneering no-code digital nudging platform, designed for product and growth teams of consumer apps and websites to help increase retention and revenue. Apxor helps in enhancing user experience and engagement through contextual feature discovery and education. This enables products to onboard and activate users quickly, and create contextual guidance which minimizes funnel drop-offs. Apxor’s technology centers around intelligent user engagement solutions. It provides features like Picture-In-Picture Videos, Tooltips, Coachmarks, Badges, Walkthroughs, Micro surveys and more, which are aimed at enhancing user onboarding, feature discovery, and overall app engagement. Apxor nudges are reaching more than 20 million users every day. Apxor is trusted by Unicorn brands like Dream11, Vedantu, Porter and enterprises like GCash, ICICI bank and more, to improve their in-app experience, and increase retention and revenue.

Average Rating: 4.4/5.0

Total Reviews: 14

How Do G2 Users Rate Apxor?

  • Ease of Admin: 8.7/10 (Category avg: 8.6/10)
  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10.0/10 (Category avg: 10/10)

Who Is the Company Behind Apxor?

Who Uses This Product?

  • Company Size: 57% Small, 21% Large

What Are Recent G2 Reviews of Apxor?

What Are G2 Users Discussing About Apxor?

Lemnisk

Lemnisk's Customer Data Platform-led personalization and real-time marketing automation solution delivers superior customer experiences that result in increased conversions, retention, and growth for enterprises. The key capabilities include: ● No code connectors to bring together silo-ed marketing data sources and create a real-time one view of every customer ● Orchestrate individual customer journeys across the marketing tool ecosystem on the right channels at the right time using a proprietary in-built machine learning engine ● Create 1:1 personalized experiences for each user across multiple marketing channels Lemnisk has offices in Boston, Singapore, Dubai, and Bangalore. Lemnisk is ISO 27001 and ISO 27018 certified. For more information, please visit: www.lemnisk.co

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate Lemnisk?

  • Ease of Admin: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind Lemnisk?

  • Seller: Lemnisk
  • Year Founded: 2019
  • HQ Location: Bangalore, Karnataka
  • Twitter: @LemniskCo
    283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 50% Large, 30% Medium

What Are Recent G2 Reviews of Lemnisk?

What Are G2 Users Discussing About Lemnisk?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated April 10, 2026