I appreciate FunnelStory's highly responsive team who took the time to understand our unique challenges and worked closely with us to address them. The proof of concept phase was extremely fruitful, as they did not just demonstrate their platform but actively tackled the specific pain points we brought to the table. I also admire the solution's ability to handle our scale without issues, as we have thousands of customers and needed a solution that could manage significant volume. FunnelStory's predictive accuracy is quite impressive, achieving an 80% recall rate in retention predictability scores, which gives us the confidence to act on their insights and prioritize our success efforts effectively. Review collected by and hosted on G2.com.

It's not a dislike but moreso the reality of our platform. Our customers have been adopting our new products and therefore, warrants us to to continuously update the prediction model. FunnelStory team has been really great to partner with because it's crucial to maintain accurate and reliable retention predictability across multiple products. Additionally, the initial setup of FunnelStory required collaboration to hand over data access through Snowflake and manage data permissions with sensitive customers. This complex setup process took about one and a half months, indicating a need for a more streamlined implementation approach. Review collected by and hosted on G2.com.