G2

Verified User in Consulting

Small-Business (50 or fewer emp.)

11/5/2024

"smaply - the buddy for customer-journey-management"

5/5

What do you like best about Smaply?

smaply is a true enabler of our business in customer-management-servicing. - Easy to learn and adopt. - Without smaply, we would be far less efficient. Review collected by and hosted on G2.com.

What do you dislike about Smaply?

smaply as such provides the full range of features that we have been looking for. - However, some known features are not yet integrated into the 3.0-version. - But as we know the company behind smaply will deliver. - To the point: Export stages to pptx - mapping stakeholders - stencil-library. Review collected by and hosted on G2.com.

What problems is Smaply solving and how is that benefiting you?

I am working with smaply for years now. - And with the 3.0-version we did get a lot more flexibility in Journey-Design. - Designing the journey is as flexible as talking to people in a workshop - you can quickly adapt, note and mark pains and gains - which remain available to other journeys - Hence, no duplicate work. - All straight forward and to the point. Review collected by and hosted on G2.com.