It's a tool that you can easily learn, it's intuitive and meets your needs, especially if these are your first maps you're building. It has all the functionalities you would expect a journey mapping tool to have. Review collected by and hosted on G2.com.

The instability. As you add more and more elements to the journey, especially images, the tool becomes slower, harder to work with, especially if you want to edit something. Metrics are hard to build and don't give you much flexibility. Also aesthetically it would deserve improvements. Review collected by and hosted on G2.com.