Best Contact Center Workforce Software - Page 5

How Many Contact Center Workforce Software Products Does G2 Track?

Total Products under this Category: 103

Category Stats (Sep 2026)

  • Average Rating: 4.22/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: RingCentral Contact Center (+0.44%) - Among all products in this category, RingCentral Contact Center recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Workforce Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 24,200+ Authentic Reviews
  • 103+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Workforce Software

G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Verint Workforce Management, Talkdesk, RingCentral Contact Center, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=verint-workforce-management&focus%5B%5D=talkdesk&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=ringcx)

Gridspace Contact Center AI

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Gridspace Contact Center AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Automation: 8.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 5.0/10 (Category avg: 8.3/10)
  • Intraday Management: 3.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Gridspace Contact Center AI?

  • Seller: Gridspace
  • Year Founded: 2012
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large, 100% Small

What Are Recent G2 Reviews of Gridspace Contact Center AI?

KPS Knowledge Management Software

KPS Knowledge Management Software is is designed to sort and organize your companies information.

Average Rating: 2.5/5.0

Total Reviews: 1

Who Is the Company Behind KPS Knowledge Management Software?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About KPS Knowledge Management Software?

Lifesize CxEngage

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

Average Rating: 3.6/5.0

Total Reviews: 8

How Do G2 Users Rate Lifesize CxEngage?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Lifesize CxEngage?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Company Size: 91% Medium, 27% Large

What Are Recent G2 Reviews of Lifesize CxEngage?

Mojo CX

Turn every customer interaction into insight with our conversation analytics platform. Advanced Speech Algorithms: Identify complex customer characteristics within conversations. Machine Learning: Search, analyze and categorize demand types. Automated Quality Assessment: Replicate your quality scorecard and score 100% of contacts in line with your own custom metrics. Auto Alerts Engine: Create alerts based on any data point so you never miss a moment.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Mojo CX?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Automation: 10.0/10 (Category avg: 8.1/10)
  • Productivity Analysis: 10.0/10 (Category avg: 8.3/10)
  • Intraday Management: 10.0/10 (Category avg: 8.2/10)

Who Is the Company Behind Mojo CX?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Mojo CX?

OneContact WFO

Managing Contact Centers is a challenging business. Each agent, campaign or season has its specifications. OneContact WFO is Collab's answer to an effective and effortless contact center management. OneContact Workforce Optimization is a management suite designed to manage the day to day activities of the contact center’s while enhancing its productivity. Schedule timetables, breaks and vacations intelligently, ensuring more efficiency with less costs. Use automatic forecasts to plan your staffing effortlessly. Make the most of the human resources and boost results! Empower your employees to achieve KPIs and strategic goals and turn complex operational data into visible, actionable insights. Key Benefits 1.Operational efficiency 2.Advanced reporting features 3.Fully integrable with third party solutions

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate OneContact WFO?

  • Automation: 10.0/10 (Category avg: 8.1/10)
  • Productivity Analysis: 10.0/10 (Category avg: 8.3/10)
  • Intraday Management: 10.0/10 (Category avg: 8.2/10)

Who Is the Company Behind OneContact WFO?

  • Seller: Collab
  • Year Founded: 2003
  • HQ Location: Lisbon, Lisbon, Portugal
  • Twitter: @CollabPortugal
    146 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    110 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About OneContact WFO?

AI-generated summary from verified user reviews

Pros
  • Users value the dashboard functionality of OneContact WFO, finding it essential for real-time planning and monitoring.

What Are Recent G2 Reviews of OneContact WFO?

OpenText Contact Center Analytics

ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate OpenText Contact Center Analytics?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind OpenText Contact Center Analytics?

  • Seller: OpenText
  • Year Founded: 1991
  • HQ Location: Waterloo, ON
  • Twitter: @OpenText
    21,565 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22,835 employees on LinkedIn®
  • Ownership: NASDAQ:OTEX

Who Uses This Product?

  • Company Size: 80% Large, 20% Small

What Do G2 Reviewers Say About OpenText Contact Center Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the centralization of modules in OpenText Contact Center Analytics, simplifying management and usage significantly.
  • Users value the integrated data management of OpenText Contact Center Analytics, enhancing ease of use and efficiency.
  • Users appreciate the ease of use of OpenText Contact Center Analytics, thanks to its integrated single platform.
  • Users value the easy integrations of OpenText Contact Center Analytics, simplifying management with a unified platform.
  • Users appreciate the integrated modules of OpenText Contact Center Analytics, simplifying management and enhancing usability.
Cons
  • Users find the complexity of certain features requires additional training, which can hinder effective use of the tool.
  • Users note the complex setup of OpenText Contact Center Analytics, necessitating additional training for effective use.
  • Users note the complex usability of OpenText Contact Center Analytics, requiring extensive training for certain features and configurations.
  • Users report experiencing insufficient training, leading to confusion with complex features and configurations.
  • Users highlight the lack of training as a barrier to fully utilizing the features of OpenText Contact Center Analytics.

What Are Recent G2 Reviews of OpenText Contact Center Analytics?

What Are G2 Users Discussing About OpenText Contact Center Analytics?

Portage Communications

Call Center Designer is a staffing, prediction, modeling, and analysis software tool for your inbound call center.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Portage Communications?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Portage Communications?

What Are G2 Users Discussing About Portage Communications?

Quvu

Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.

Average Rating: 3.0/5.0

Total Reviews: 1

Who Is the Company Behind Quvu?

Who Uses This Product?

  • Company Size: 100% Small

Shopl

Shopl is a collaboration tool for frontline teams. Manage Attendance, Schedule, and Tasks in one tool.

Average Rating: 3.5/5.0

Total Reviews: 2

Who Is the Company Behind Shopl?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Do G2 Reviewers Say About Shopl?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the functions and reporting tools of Shopl, enhancing their analytics experience and decision-making.
  • Users appreciate the functions and reporting tools of Shopl, enhancing their overall shopping experience efficiently.
  • Users enjoy the variety of features offered by Shopl, enhancing their overall shopping experience and reporting capabilities.
Cons
  • Users find the dashboard issues in Shopl, such as inconvenient schedules and inventory, frustrating for their experience.
  • Users feel that the licensing model limits access to essential features, hindering effective team communication.
  • Users find the schedule inconvenient and feel the inventory dashboard needs significant improvements for better usability.
  • Users find the scheduling issues inconvenient and suggest improvements to the inventory dashboard for better usability.

TCN

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate TCN?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Automation: 8.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.3/10 (Category avg: 8.3/10)
  • Intraday Management: 10.0/10 (Category avg: 8.2/10)

Who Is the Company Behind TCN?

  • Seller: TCN
  • Year Founded: 1999
  • HQ Location: N/A
  • Twitter: @tcn
    2,402 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    390 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of TCN?

2Ring COMPACT AGENT

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

Who Is the Company Behind 2Ring COMPACT AGENT?

  • Seller: 2Ring
  • Year Founded: 2001
  • HQ Location: Bratislava, SK
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Arbeit Click

Arbeit Click adds human intervention to every call only where necessary, thus wholly avoiding a designation as an ATDS, while keeping a continuous flow of calls and information.

Who Is the Company Behind Arbeit Click?

Aspect Workforce

Who Is the Company Behind Aspect Workforce?

  • Seller: Alvaria, Inc.
  • Year Founded: 1973
  • HQ Location: Atlanta, US
  • Twitter: @Alvaria_Inc
    278 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Callision Contact Center as a Service

Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.

Who Is the Company Behind Callision Contact Center as a Service?

  • Seller: Callision
  • Year Founded: 2011
  • HQ Location: New York, US
  • Twitter: @CallisionDotCom
    2,069 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Case Manager

Case Manager is an accounts receivable and debt collection management solutions. The product helps you manage a large groups of contact centre agents in order to execute accounts receivable workflow processes. The system allows you to customize data, user interface, functionality, web view actions, workflow processes and much more. Case Manager gives you flexibility yet provides an easy to use agent interface. The system is tried and tested in environments dealing with hundreds of thousands of cases and hundreds of agents working these cases.

Who Is the Company Behind Case Manager?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024