

The complete WFM software solution for accurate forecasting, smart scheduling, actionable reporting, agent engagement, and real-time adherence. Built on CCmath’s scientific foundation and powered by machine learning.
The Complete Web-Based WFM Solution True to CCmath's reputation, CCsuite is built on proprietary algorithms, ensuring the highest levels of performance, accuracy, and reliability. CCsuite is CCmath's groundbreaking, web-based Workforce Management (WFM) solution designed to meet the needs of modern contact centers. Built with cutting-edge AI and machine learning, CCsuite covers the entire WFM lifecycle, from forecasting to real-time adherence tracking. CCsuite, built on a solid scientific and mathematical foundation and powered by the latest advancements in AI and Machine Learning, delivers seamless integration and an intuitive user experience. It fosters a better work-life balance for your most valuable employees, your agents or ambassadors, while maintaining exceptional customer satisfaction.
CCmath is a Dutch specialist in workforce management solutions and mathematical models for contact centers. The company develops software, Erlang calculation tools, and offers training and consulting services for workforce planning. Its solutions include forecasting, scheduling, and capacity calculation for telephony, chat, and other channels. Based on scientific models, the products are used by contact centers worldwide to optimize service levels, efficiency, and staffing.