Qfiniti is a platform that can handle just about anything. Not only does it do a great job with contact center agent recording and (nearly) live monitoring, but it also allows for PCI compliant screen recording, tagging and meta-tagging files for larger initiatives and lastly a robust Quality module for evaluations and feedback. Review collected by and hosted on G2.com.

The only painful part of supporting Qfiniti is the fact that there was an end-point client that needed to be updated every time there was an update to the package. This could prove to be difficult, however I'm sure this is no longer an issue in the cloud. Review collected by and hosted on G2.com.