---
title: KPS Knowledge Management Software Reviews
meta_title: 'KPS Knowledge Management Software Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how KPS Knowledge Management Software works for a business like yours.
aggregate_rating:
  rating_value: 2.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-21'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# KPS Knowledge Management Software Reviews
**Vendor:** Knowledge Powered Solutions  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Average Rating:** 2.5/5.0  
**Total Reviews:** 1
## About KPS Knowledge Management Software
KPS Knowledge Management Software is is designed to sort and organize your companies information.




## KPS Knowledge Management Software Reviews
  ### 1. Friendly service desk, less than perfect application 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 30, 2018

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about KPS Knowledge Management Software?**

All of the employees and customer representatives I spoke with were very friendly and helpful. 

**What do you dislike about KPS Knowledge Management Software?**

Lack of perfection- you can tell by the typos on the homepage there isn’t a mandate on everything being excellent on every edge. 

**What problems is KPS Knowledge Management Software solving and how is that benefiting you?**

We used this for training and customer service application. 


## KPS Knowledge Management Software Discussions
  - [What is KPS Knowledge Management Software used for?](https://www.g2.com/discussions/what-is-kps-knowledge-management-software-used-for)

- [View KPS Knowledge Management Software pricing details and edition comparison](https://www.g2.com/products/kps-knowledge-management-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+20%3A35%3A50+-0500&secure%5Bsession_id%5D=a67e5cad-cb20-47e4-8855-6c5b05d2909a&secure%5Btoken%5D=d358daa4315d287c67e019836c0cdc2ff0b506caa68f22945dc42b09a88f2900&format=llm_user)

## KPS Knowledge Management Software Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

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