Top Free Contact Center Quality Assurance Software - Page 4

EvalidateQA

EvalidateQA by BPA Quality is a robust, purpose-built Call Center Quality Assurance Software platform that empowers contact centers with the tools to elevate performance, ensure compliance, and drive measurable improvements in customer experience. Developed by industry leaders in QA and Customer Experience, EvalidateQA combines intuitive design, psychometric rigor, and advanced analytics to deliver a holistic solution tailored to real-world operational needs.

Gridspace Contact Center AI

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

Average Rating: 5.0/5.0

Total Reviews: 1

OnScript AI

OnScript AI: The All-in-One Platform All features are included in our platform (OnStarter and up). No add-on fees. No per-seat licenses. Pillar 1: Automated Quality & Compliance The complete suite to score 100% of interactions and ensure compliance. • Automated Scorecards: A comprehensive call scoring and evaluation system, fully automated. • Compliance Shield: Monitor 100% of calls for compliance scripts, violations, and required disclosures. o Immediate Alerting: Because our AI understands tone and intent, it can trigger immediate alerts for compliance issues, incorrect information, or potential complaints, letting you protect your business in real-time. • PII and/or PHI Redaction: Automatically find and redact sensitive PII (for PCI) and/or PHI (for HIPAA). o Our Advantage: Unlike tools that fully redact transcripts (making them useless), we can selectively redact only PHI, letting you maintain PII for customer tracking and analysis. • Data Validation: Real-time data validation and compliance checking during the call. Pillar 2: Agent Performance & Coaching Tools to make agents and managers more effective, all in one place. • Conversational Coaching: AI-powered insights to identify coachable moments. We go beyond "did they say the words" and coach on how they said it—flagging sarcasm, dismissive or rushed tones, and coaching for true empathy. • Agent Trend Analysis: Track agent performance trends over time with powerful, actionable dashboards. • Shareable Reporting & Links: Instantly share performance reports in a presentable format to anyone with a secure link. (Also exportable, available in-app, or sent to your system via webhook). • Daily Digest Reports: Comprehensive daily performance summaries delivered to your inbox. Pillar 3: Deep Conversation Intelligence The true LLM-powered analytics that drive business decisions. • Disposition & Intent: Automated call categorization and a deep understanding of why the customer is calling. • Sentiment & Vocalytics: Real-time sentiment analysis, tone, and advanced voice analytics. • Key Fact Extraction: Automatically extract key facts, information, and call summaries. • Webhook & API Automation: Seamlessly integrate OnScript data into your CRM or other tools, and automatically post facts and summaries back to your customer database to reduce after-call work. Enterprise-Grade Trust & Security • Certifications: SOC 1, SOC 2, and ISO 27001 • Compliance: HIPAA and PCI compliant

Operata

Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Operata helps diagnose issues, automate actions and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.

Support Coach

Your help desk's AI rewrites replies when agents ask. Support Coach speaks up when they don't. The reply that escalates a conversation is almost never one the agent thought to double-check — they're confident, they're busy, and they hit send. Support Coach watches the agent's draft as they type and intervenes in the only moment that matters: before the customer reads it. Three layers of coaching: • Instant hints as the agent types — rule-based, no AI, no delay. • A coaching card when they pause — an AI-suggested better version alongside their draft. • A one-click pre-send check — a quality score across eight dimensions (empathy, ownership, clarity, actionability, tone safety, professionalism, policy delivery, company tone) plus a complete rewrite in your company's voice. Nothing ever blocks sending; the agent always decides. Managers get a weekly summary of what the team was coached on — no transcript reading — and replies are scored against a tone profile your company writes, not a generic register. Privacy, by design: the customer's messages never leave the browser. Support Coach evaluates only the reply the agent is drafting, in flight, never stored. Details for IT reviewers: supportcoach.io/security We built Support Coach for our own support team first — 13 agents use it daily, and have since March 2026. Unlike post-hoc QA platforms (~$35/agent/month to review conversations after the customer read them), Support Coach acts while the reply is still a draft. $15 per agent per month, 14-day free trial, no credit card.

Voxjar

Voxjar is AI-powered quality assurance for call centers. Connect your dialer or upload call recordings and Voxjar's AI scores every conversation against your own scorecard, surfaces coaching opportunities, and tracks agent performance over time. Instead of manually reviewing a 2-4% random sample of calls in spreadsheets, teams get consistent, explainable evaluations on 100% of their calls. Build custom scorecards ranging from simple pass/fail forms to weighted rubrics with conditional logic and auto-fail compliance gates. Every AI evaluation shows its reasoning, quotes the moments in the call that drove each score, and links back to the recording and transcript, so managers can trust the number and agents can see exactly what to change. Managers get dashboards, trend reporting, calibration tools, and coaching workflows. Agents get transparent feedback drawn from their own calls rather than generic advice. Compliance teams get automatic flags on the moments that matter, like missed disclosures or risky language. Voxjar is fully self-serve. You can run a free AI evaluation on a real call before creating an account, plans start at $99 per month, and every plan includes unlimited users, so QA analysts, supervisors, and agents can all work in the platform without per-seat math. There is a permanent free tier and no sales call required, though the team is easy to reach when you want help designing scorecards. Voxjar connects to dialers and contact center platforms including Convoso, RingCentral, Zoom Phone, and GoTo, with SFTP and API ingestion for everything else. It is built for SMB and mid-market operations that need enterprise-grade QA coverage without enterprise procurement: customer support teams, outbound sales floors, collections agencies, legal intake desks, home services companies, and BPOs. Teams use Voxjar to replace manual QA spreadsheets, expand review coverage from a small sample to every call, cut evaluation time from 15-20 minutes per call to minutes across the whole day's volume, and coach agents with specific, evidence-backed feedback instead of averages.