---
title: Support Coach Reviews
meta_title: 'Support Coach Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Support Coach works for a business like yours.
date_modified: '2026-09-22'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Support Coach Reviews
**Vendor:** SupportCoach AI  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Support Coach
Your help desk's AI rewrites replies when agents ask. Support Coach speaks up when they don't. The reply that escalates a conversation is almost never one the agent thought to double-check — they're confident, they're busy, and they hit send. Support Coach watches the agent's draft as they type and intervenes in the only moment that matters: before the customer reads it. Three layers of coaching: • Instant hints as the agent types — rule-based, no AI, no delay. • A coaching card when they pause — an AI-suggested better version alongside their draft. • A one-click pre-send check — a quality score across eight dimensions (empathy, ownership, clarity, actionability, tone safety, professionalism, policy delivery, company tone) plus a complete rewrite in your company's voice. Nothing ever blocks sending; the agent always decides. Managers get a weekly summary of what the team was coached on — no transcript reading — and replies are scored against a tone profile your company writes, not a generic register. Privacy, by design: the customer's messages never leave the browser. Support Coach evaluates only the reply the agent is drafting, in flight, never stored. Details for IT reviewers: supportcoach.io/security We built Support Coach for our own support team first — 13 agents use it daily, and have since March 2026. Unlike post-hoc QA platforms (~$35/agent/month to review conversations after the customer read them), Support Coach acts while the reply is still a draft. $15 per agent per month, 14-day free trial, no credit card.






- [View Support Coach pricing details and edition comparison](https://www.g2.com/products/support-coach/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-23+02%3A08%3A04+-0500&secure%5Bsession_id%5D=d3e6c2bb-0d59-4ab7-aac0-9371966f2883&secure%5Btoken%5D=bac504dd14b8cc6e1b7ca426bc6246625fad480f50ded0d822d1ab90e5b03192&format=llm_user)

## Support Coach Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Performance**
- Third-Party Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

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