Social Intents is AI customer support and live chat software that lets teams answer website visitors directly from Microsoft Teams, Slack, Google Chat, Zoom, and Webex. There is no second dashboard to monitor and no separate agent console to learn. Customer conversations arrive in the collaboration tools your team already has open all day, and your team replies from there. Social Intents is customer support software, not a social media management tool.
HOW IT WORKS
Add the chat widget to your website, or connect WhatsApp, SMS, Facebook Messenger, or email. An AI customer agent trained on your content answers routine questions instantly, around the clock.
When a conversation needs human judgment, the AI hands off to your team in Microsoft Teams, Slack, or Google Chat with full conversation context. Your team replies from the tool they already use.
Most teams are live in under 15 minutes. Setup is self serve, and no IT project is required.
AI CUSTOMER AGENTS WITH YOUR CHOICE OF MODEL
Build AI chatbots powered by ChatGPT, Claude by Anthropic, or Google Gemini. You choose the model, and you can switch anytime.
Train the AI on your website content, help center, and documents in one click. The AI answers common questions accurately, captures leads with qualifying questions, books meetings, and escalates to humans when the customer asks or when it cannot answer confidently. AI Actions let the chatbot call your own APIs to look up order status, check availability, or create tickets in your systems.
Because the AI handles the first response, human agents spend their time on the conversations that actually need them. Teams typically see the AI resolve the majority of routine inquiries automatically.
ANSWER FROM THE TOOLS YOUR TEAM ALREADY USES
Social Intents was built for team collaboration platforms, not around a proprietary inbox:
- Microsoft Teams: native app from AppSource. Chats arrive in your Teams channels, and your data stays within your Microsoft 365 tenant.
- Slack: chats arrive in the Slack channels you choose, such as #customer-support or #sales.
- Google Chat: chats arrive in your Google Chat Spaces. Because Google Chat is built into Gmail for Workspace users, your team can answer website chat directly from Gmail.
- Zoom and Webex: answer customer chats from the same apps you use for meetings.
Route different widgets or departments to different channels and Spaces. Any available teammate can pick up a chat, collaborate internally, and respond. Mobile support comes free with each platform's own mobile app.
MEET CUSTOMERS ON THEIR PREFERRED CHANNEL
Engage customers through a customizable website chat widget, WhatsApp Business, SMS, Facebook Messenger, and email. All channels flow into the same team tools, so one workflow covers everything. Pre-chat forms collect name, email, and topic before the conversation starts. Proactive chat invitations, targeting rules, and scheduling control when and where the widget appears.
FEATURES
- AI chatbots with ChatGPT, Claude, or Gemini, trained on your content
- Seamless AI to human handoff with full context
- Live chat from Teams, Slack, Google Chat, Zoom, and Webex
- Website widget, WhatsApp, SMS, Messenger, and email channels
- Chat routing by department, widget, or channel
- Pre-chat and offline forms, lead capture, and meeting booking
- Canned responses and shortcuts
- Chat transcripts, history, and email follow-ups
- Analytics and reporting on volume, response times, and AI resolution
- Multiple websites and widgets on all plans
- White label options for agencies that manage chat for clients
- Multi-language support and automatic translation
- GDPR compliance and enterprise security options, including SSO
Integrations
- Agency plans for reselling the solution for SEO and Marketing companies
Salesforce, HubSpot, Microsoft Dynamics 365, and 50+ more apps through Zapier. Plugins and simple embeds for WordPress, Shopify, Wix, BigCommerce, and any site that can include a script tag. A developer API supports custom workflows.
FLAT PRICING WITH UNLIMITED TEAM MEMBERS
Most live chat and AI support tools charge per seat, which punishes you for letting more of your team help customers.
Social Intents uses flat monthly pricing. Basic plans and above include unlimited agents, so the whole company can answer chats without increasing your bill. Pricing is published on the website, plans start at $39 per month, and there are no mandatory sales calls. A 14-day free trial with no credit card required includes all features.
WHO USES SOCIAL INTENTS
Customer support and sales teams that live in Teams, Slack, or Google Chat and do not want another tool to monitor. It fits SaaS and IT companies, ecommerce stores, higher education admissions and student services, financial services, healthcare, manufacturing, and digital agencies that run chat for clients.
WHY TEAMS CHOOSE SOCIAL INTENTS OVER COMPETITORS
Compared with Intercom, Drift, Zendesk, LiveChat, and Tidio, Social Intents stands out in three ways.
- First, flat pricing with unlimited agents instead of per-seat fees.
- Second, native answering from Microsoft Teams, Slack, and Google Chat instead of a separate agent dashboard.
- Third, your choice of AI model, with ChatGPT, Claude, and Gemini
Average Rating: 4.4/5.0
Total Reviews: 11
How Do G2 Users Rate Social Intents?
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Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
Who Is the Company Behind Social Intents?
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Seller: Social Intents
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Year Founded: 2015
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HQ Location: Atlanta, GA
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Twitter: @socialintents
3,649 Twitter followers
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LinkedIn® Page: www.linkedin.com
2 employees on LinkedIn®
Who Uses This Product?
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Company Size: 45% Small, 27% Large
What Are G2 Users Discussing About Social Intents?
