Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text!
🛒 Text AI doesn't just support - it sells
In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It:
• detects checkout hesitation and steps in with the right offer;
• spots buying signals hiding in routine inquiries
• qualifies leads, captures details, and hands your team warm conversations with full context
The result? Your support becomes the place where revenue happens.
💡 74% resolution rate, around the clock
The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average.
When no one's online, Text AI agents keep working:
• capturing leads
• qualifying visitors
• collecting what your team needs for a meaningful follow-up
When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person.
📡 Every channel, one inbox
One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels.
🤖 Automation at every level
Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries.
You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point..
🌍 Minutes to set up. Built to scale.
Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day.
Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT.
🔒 Text is built for enterprise trust and security
• SOC 2 audited
• GDPR compliant
• CCPA compliant
• PCI DSS certified
Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!
Average Rating: 4.1/5.0
Total Reviews: 11
How Do G2 Users Rate Text?
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Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
Who Is the Company Behind Text?
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Seller: Text
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Company Website:
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Year Founded: 2002
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HQ Location: Boston, MA, USA
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Twitter: @text_hq
150 Twitter followers
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LinkedIn® Page: www.linkedin.com
384 employees on LinkedIn®
Who Uses This Product?
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Company Size: 58% Small, 42% Medium
What Do G2 Reviewers Say About Text?
AI-generated summary from verified user reviews
Pros
- Users appreciate the simplicity and helpful notification options of the product, enhancing their overall experience.
- Users value the simplicity of the layout in Call Management, enhancing their interactions through effective navigation and support.
- Users love the simplicity of the layout, appreciating the helpful notification options and the Copilot feature.
- Users appreciate the ease of use provided by the simple layout and helpful notification options.
- Users appreciate the simplicity of the layout and find Copilot exceptionally helpful for efficiently accessing information.
