Best Call Center Infrastructure (CCI) Software - Page 8

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

NobelBiz Voice Carrier Network

The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom network offers uninterrupted uptime and an impressive geographical footprint, delivering the best possible voice quality at a fair price. Because we focus solely on the contact center niche, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of the call center industry. In addition, the NobelBiz Voice Carrier Network features a multitude of optional productivity tools such as local caller ID solutions, compliance safety nets, number management, and a web-based auto-attendant platform, to name but a few.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate NobelBiz Voice Carrier Network?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind NobelBiz Voice Carrier Network?

  • Seller: NobelBiz
  • Year Founded: 2005
  • HQ Location: Cheyenne, WY
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 30% Large

What Do G2 Reviewers Say About NobelBiz Voice Carrier Network?

AI-generated summary from verified user reviews

Pros
  • Users commend the reliability of NobelBiz Voice Carrier Network, ensuring consistent service and excellent customer support.
  • Users praise the effective CLI management and exemplary after-sales service of NobelBiz Voice Carrier Network.
  • Users value the excellent call quality of NobelBiz Voice Carrier Network, ensuring reliable communications for various campaigns.
  • Users appreciate the reliable connectivity options of NobelBiz Voice Carrier Network, enhancing their outbound calling experience.
  • Users commend the excellent customer service of NobelBiz, noting their prompt and efficient support for user issues.
Cons
  • Users report that the purchasing process for DIDs can be confusing, leading to incorrect assignments.
  • Users feel the high cost of NobelBiz Voice Carrier Network is not justified by the low call volume impact.
  • Users report number issues when purchasing DIDs, often receiving numbers tied to other companies by mistake.

What Are Recent G2 Reviews of NobelBiz Voice Carrier Network?

What Are G2 Users Discussing About NobelBiz Voice Carrier Network?

Airtel IQ

Airtel IQ is the world’s first network integrated CPaaS ecosystem designed to drive customer engagement to the maximum level and help businesses become more profitable. This unified cloud communications platform lets businesses deliver unparalleled customer engagement across voice, SMS, WhatsApp and video channels programmatically, with minimal investment.

Average Rating: 1.4/5.0

Total Reviews: 6

How Do G2 Users Rate Airtel IQ?

  • Has the product been a good partner in doing business?: 2.8/10 (Category avg: 9.1/10)
  • Call Routing: 1.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 1.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 1.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Airtel IQ?

Who Uses This Product?

  • Company Size: 83% Medium, 17% Small

What Do G2 Reviewers Say About Airtel IQ?

AI-generated summary from verified user reviews

Cons
  • Users face poor customer support with Airtel IQ, leading to unresolved issues and significant operational losses.
  • Users experience slow loading issues with Airtel IQ, leading to significant frustration and hindered business communication.
  • Users report significant dialer issues with Airtel IQ, leading to business losses and lack of reliable support.
  • Users report a difficult setup with Airtel IQ, leading to unresolved issues and significant operational delays.
  • Users report a significant inefficiency with Airtel IQ, experiencing unresponsiveness and lack of support for critical processes.

What Are Recent G2 Reviews of Airtel IQ?

Bland

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

Average Rating: 5.0/5.0

Total Reviews: 10

How Do G2 Users Rate Bland?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Bland?

  • Seller: Bland AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About Bland?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Bland, highlighting its simplicity and user-friendly API documentation.
  • Users praise Bland AI for its powerful and user-friendly platform, enhancing complex voice interaction efficiency and scalability.
  • Users commend Bland for its powerful and user-friendly platform that simplifies building complex AI voice agents effectively.
  • Users value the powerful and conversational AI of Bland, enhancing engagement and user experience significantly.
  • Users commend the easy integrations with public APIs and user-friendly documentation, enhancing their development experience with Bland AI.
Cons
  • Users find the platform complex, although improvements and training resources have made the experience better overall.
  • Users find the platform somewhat complex, though ongoing improvements and resources enhance the experience over time.
  • Users find the platform complex to set up, but appreciate the resources that help ease the process.
  • Users find Bland's platform complex in usability, but appreciate ongoing improvements and supportive training resources.
  • Users find Bland's platform difficult to learn, yet appreciate the improving tools and supportive resources provided.

What Are Recent G2 Reviews of Bland?

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intalk.io

intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has an in-built Chatbot platform that can automate lead generation, service responses and enhance CX. intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate intalk.io?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.8/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind intalk.io?

Who Uses This Product?

  • Company Size: 56% Small, 44% Medium

What Do G2 Reviewers Say About intalk.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support of intalk.io, resolving integration issues promptly and effectively.
  • Users enjoy the ease of use of intalk.io, praising its lightweight UI and smooth integration capabilities.
  • Users value the easy integrations of intalk.io, enabling seamless connectivity with various essential tools and platforms.
  • Users highlight the wide range of features and excellent integrations, making intalk.io easy and effective to use.
  • Users value the wide range of integrations with platforms like Freshdesk and Salesforce, enhancing their workflow efficiency.
Cons
  • Users criticize the poor interface design of intalk.io, finding it unattractive and complicated with unnecessary integrations.
  • Users find the poor UI design of intalk.io unattractive and plagued by unnecessary integrations and errors.
  • Users face bugs and errors that hinder functionality and frustrate the overall user experience.
  • Users face integration issues with unnecessary features, a weak UI, and frequent errors that hinder usability.
  • Users face navigation difficulties due to the cluttered UI and unnecessary integrations complicating their experience.

What Are Recent G2 Reviews of intalk.io?

Mobile Office for Genesys

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

Average Rating: 4.9/5.0

Total Reviews: 6

How Do G2 Users Rate Mobile Office for Genesys?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Mobile Office for Genesys?

  • Seller: ideal systems
  • Year Founded: 1997
  • HQ Location: Vilvoorde, Flemish Region, Belgium
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Large, 25% Small

What Do G2 Reviewers Say About Mobile Office for Genesys?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Mobile Office for Genesys, enabling seamless, stable access to features on-the-go.
  • Users value the full queue features of Mobile Office, enabling a complete Genesys Cloud experience on mobile devices.
  • Users value the full Genesys Cloud experience on mobile, appreciating its stability and ease of use.
  • Users value the reliability of Mobile Office for Genesys, praising its stability and user-friendly design.
  • Users value the simplicity of Mobile Office for Genesys, allowing seamless access away from their desks.

What Are Recent G2 Reviews of Mobile Office for Genesys?

Thulium

Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Thulium?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Thulium?

  • Seller: Thulium
  • Year Founded: 2006
  • HQ Location: Cracow , PL
  • LinkedIn® Page: linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Thulium?

AI-generated summary from verified user reviews

Pros
  • Users praise Thulium's helpful support, highlighting their professional and friendly assistance throughout the experience.
  • Users appreciate the reliability of Thulium, highlighting its helpful support team and intuitive functionality.
  • Users value the versatile call management features of Thulium, enhancing both inbound and outbound communication effectively.
  • Users highly value the professional and friendly customer support provided by Thulium, enhancing their experience greatly.
  • Users appreciate the wide range of configuration options in Thulium, making it versatile for various communication needs.
Cons
  • Users report insufficient user permission selection in Thulium, which limits effective contact management capabilities.
  • Users find the insufficient user permission selection in Thulium limits their ability to manage data effectively.

What Are Recent G2 Reviews of Thulium?

Whisbi

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

Average Rating: 4.4/5.0

Total Reviews: 18

How Do G2 Users Rate Whisbi?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Whisbi?

  • Seller: Whisbi
  • Year Founded: 2008
  • HQ Location: Barcelona, Catalonia
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Telecommunications
  • Company Size: 61% Large, 22% Medium

What Are Recent G2 Reviews of Whisbi?

What Are G2 Users Discussing About Whisbi?

CXM

CXM provides call recording plus quality monitoring solutions for workforce optimization, including contact center and VOIP call recording software.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate CXM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind CXM?

  • Seller: CXM
  • Year Founded: 1999
  • HQ Location: Houston, TX
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 36% Medium

What Are Recent G2 Reviews of CXM?

IVR SERVICES

IVR Guru is a cloud based solution designed to boost and automate sales and marketing for generating and tracking business leads.

Average Rating: 4.4/5.0

Total Reviews: 5

How Do G2 Users Rate IVR SERVICES?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 9.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind IVR SERVICES?

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Do G2 Reviewers Say About IVR SERVICES?

AI-generated summary from verified user reviews

Pros
  • Users value the CRM integration of IVR SERVICES, which enhances their workflow and customer relationship management.
  • Users appreciate the ease of automation in customer support, simplifying call management and categorization of inquiries.
  • Users value the extensive customization options of IVR SERVICES, enhancing usability and tailored experiences.
  • Users commend the ease of use of IVR services, simplifying call automation and question categorization effectively.
  • Users value the seamless integrations of IVR Services with CRM systems, enhancing efficiency and customer experience.
Cons
  • Users often experience frustrating long wait times when using IVR services, impacting their overall satisfaction and efficiency.
  • Users experience slow performance with IVR services, facing long wait times and robotic, repetitive prompts.

What Are Recent G2 Reviews of IVR SERVICES?

alohaa.ai

Alohaa provides Omni-channel products - Virtual phone number, IVR, Cloud Telephony, Whatsapp, SMS, all under one easy-to-use, highly-affordable platform. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs.  The software streamlines call routing, automates customer interactions, and enhances communication efficiency, catering to diverse industries, and offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for 400+ businesses.

Average Rating: 4.9/5.0

Total Reviews: 8

How Do G2 Users Rate alohaa.ai?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind alohaa.ai?

  • Seller: Alohaa
  • Year Founded: 2021
  • HQ Location: Hyderabad, IN
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About alohaa.ai?

AI-generated summary from verified user reviews

Pros
  • Users love the affordable pricing of alohaa.ai, enabling expansion with numerous features for teams and agencies.
  • Users value the fast onboarding process and affordable virtual number options, making it ideal for businesses and agencies.
  • Users love the call recording feature of alohaa.ai, benefiting from unlimited agents for seamless communication.
  • Users commend the excellent customer service from alohaa.ai, appreciating their quick and helpful support.
  • Users value the flexibility of alohaa.ai, allowing for 50+ agents at a low cost with full access to features.
Cons
  • Users find the high cost of alohaa.ai increases with usage, making it less affordable for frequent callers.

What Are Recent G2 Reviews of alohaa.ai?

CloudPhone

CloudPhone is built as a plug-and-play solution for home and small offices.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate CloudPhone?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CloudPhone?

Who Uses This Product?

  • Company Size: 125% Small

What Do G2 Reviewers Say About CloudPhone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy implementation of CloudPhone, allowing quick setup and efficient upgrade processes for their teams.
  • Users value the easy setup of CloudPhone, enabling quick installations and efficient upgrades for their teams.
Cons
  • Users experience audio issues due to frequent connectivity problems between Wi-Fi and cellular networks, affecting call quality.
  • Users experience poor call quality due to connectivity issues between in-house Wi-Fi and cellular networks.
  • Users face significant poor connectivity issues, leading to dropped calls and degraded audio quality during use.

What Are Recent G2 Reviews of CloudPhone?

What Are G2 Users Discussing About CloudPhone?

ContactWise

Monitor your contact center to deliver great customer experience

Average Rating: 4.3/5.0

Total Reviews: 4

How Do G2 Users Rate ContactWise?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind ContactWise?

Who Uses This Product?

  • Company Size: 50% Small, 25% Medium

What Do G2 Reviewers Say About ContactWise?

AI-generated summary from verified user reviews

Cons
  • Users experience integration issues when connecting ContactWise with workflow-related applications, hindering smooth functionality.

What Are Recent G2 Reviews of ContactWise?

Lifesize CxEngage

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

Average Rating: 3.6/5.0

Total Reviews: 8

How Do G2 Users Rate Lifesize CxEngage?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 3.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Lifesize CxEngage?

Who Uses This Product?

  • Company Size: 91% Medium, 27% Large

What Are Recent G2 Reviews of Lifesize CxEngage?

Office24by7 CRM

Office24by7 CRM is a customizable, all-in-one platform designed to unify sales, marketing, communication, and support with unlimited users and unlimited calling included. It features no-code workflow automation, omnichannel engagement across voice, SMS, WhatsApp, email, and built-in cloud telephony for seamless interactions. Industry-specific modules and advanced analytics empower businesses to scale efficiently and maintain full control of their customer lifecycle.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Office24by7 CRM?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Office24by7 CRM?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Office24by7 CRM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customizable features of Office24by7 CRM, tailoring settings to meet their specific business needs.
  • Users praise the exceptional customer communication features of Office24by7 CRM, enhancing overall engagement and support.
  • Users value the customization options in Office24by7 CRM, tailoring the tool to their unique business needs effectively.
  • Users find Office24by7 CRM to be extremely easy to use, thanks to its friendly UI and helpful resources.
  • Users find Office24by7 CRM to be extremely user-friendly, with helpful resources and supportive customer success team.
Cons
  • Users find some features of Office24by7 CRM to be a bit confusing for beginners, complicating their initial experience.

What Are Recent G2 Reviews of Office24by7 CRM?

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate PBXware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.5/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind PBXware?

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About PBXware?

AI-generated summary from verified user reviews

Pros
  • Users find PBXware to be an incredibly easy-to-use solution, streamlining communications effortlessly with minimal setup time.
  • Users appreciate the reliability of PBXware, enjoying seamless integration and strong support for a smooth experience.
  • Users value the flexibility of PBXware, enabling easy server deployment and seamless system adjustments for varied needs.
  • Users find PBXware to be incredibly helpful for managing diverse communication needs seamlessly on a single platform.
  • Users find PBXware to be cost-effective, providing great value without compromising on quality or features.
Cons
  • Users find the complex processes of PBXware challenging, particularly regarding self-management and system navigation.
  • Users find PBXware's lack of intuitiveness hampers navigation and complicates functionality, diminishing the overall user experience.
  • Users desire a more robust API for better integration and contact management capabilities within PBXware.
  • Users find the difficult settings management a bit overwhelming, complicating the overall experience with PBXware.
  • Users find PBXware's navigation difficulty frustrating, hindering their overall user experience and ease of use.

What Are Recent G2 Reviews of PBXware?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024