--- title: CloudPhone Reviews meta_title: 'CloudPhone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CloudPhone works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-06-30' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudPhone Reviews **Vendor:** FreedomVoice **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About CloudPhone CloudPhone is built as a plug-and-play solution for home and small offices. ## CloudPhone Pros & Cons **What users like:** - Users find the **easy implementation** of CloudPhone enhances efficiency, streamlining upgrades for their support teams. (1 reviews) - Users find the **easy setup** of CloudPhone simplifies installation, enabling rapid configuration for large teams. (1 reviews) **What users dislike:** - Users experience significant **audio issues** due to connectivity problems, leading to dropped calls and poor sound quality. (1 reviews) - Users face **poor call quality** due to connectivity issues when switching between in-house Wi-Fi and cellular networks. (1 reviews) - Users frequently face **poor connectivity** with CloudPhone, leading to dropped calls and degraded audio quality during use. (1 reviews) ## CloudPhone Reviews ### 1. Easy Installation and Setup for Our Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Bob Z. | Account Management Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about CloudPhone?** The application was very easy to install and configure for our team of 35 support technicians. This made for easy upgrade processes across the entire as we could now perform this task in minutes rather than days. **What do you dislike about CloudPhone?** We ran into a lot of connectivity issues when our technicians switched back and forth between the in-house Wi‑Fi network and their cellular provider networks. This resulted in a lot of dropped calls and poor audio quality. **What problems is CloudPhone solving and how is that benefiting you?** This product gave our technicians the ability to connect to our inhouse PBX without having to carry an additional phone around with them. While using CloudPhone, they were active participants in the queues meaning the parameters we set up for call distribution worked seamlessly for them. Before using CloudPhone, we had no way of extending the PBX services to their home phones. By transitioning to this mobile app, we decreased our hardware spend by more than 90% as the app was far less expensive than purchasing home phones for the staff. ### 2. Best VoIP Calling Software for small scale businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad K. | Customer Service & Operation Manager, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about CloudPhone?** CloudPhone is bundle of features packed in one platform where you can not only make and receive calls, but also receives the call on your behalf while you are on a different call. The auto attendant feature is the most liked one for my company. **What do you dislike about CloudPhone?** There is nothing to dislike about it. It is the best one so far. **What problems is CloudPhone solving and how is that benefiting you?** CloudPhone helped my team to sort, navigate and deligate the calls as per the deparments set up for the VoIP system as per our requirment. And we love the auto attendant feature the most. ### 3. Great for a virtual office **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Commission Analyst, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about CloudPhone?** I love being able to have my calls on my cell phone without being in the office. It is a great addition to our office **What do you dislike about CloudPhone?** there is nothing that I dislike at this moment **What problems is CloudPhone solving and how is that benefiting you?** Virtual office. ### 4. Basic VoIP That Works and Is Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about CloudPhone?** Not a ton of features to bog you down. It has the basic stuff you'd want without making it confusing or need advanced training to operate. **What do you dislike about CloudPhone?** I'd like more features like integrations with helpdesk systems and zapier **Recommendations to others considering CloudPhone:** It's a good product with excellent support **What problems is CloudPhone solving and how is that benefiting you?** Virtual phone numbers that let us ditch land lines. ## CloudPhone Discussions - [What is CloudPhone used for?](https://www.g2.com/discussions/what-is-cloudphone-used-for) - [View CloudPhone pricing details and edition comparison](https://www.g2.com/products/cloudphone/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+00%3A13%3A05+-0500&secure%5Bsession_id%5D=d6e03549-b8a0-4ef3-af3e-2fbfa4912c52&secure%5Btoken%5D=21a281702d0d1004855d65e043d24b1530dbabeff7fb6237143a675a9aa18333&format=llm_user) ## CloudPhone Integrations - [FreePBX](https://www.g2.com/products/freepbx/reviews) ## CloudPhone Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top CloudPhone Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,042 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,541 reviews)