--- title: CloudPhone Reviews meta_title: 'CloudPhone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CloudPhone works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-08-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudPhone Reviews **Vendor:** FreedomVoice **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About CloudPhone CloudPhone is built as a plug-and-play solution for home and small offices. ## CloudPhone Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **easy implementation** of CloudPhone, which significantly speeds up setup and upgrades for teams. (1 reviews) - Users love the **easy setup** of CloudPhone, enabling quick installation and efficient upgrades for their teams. (1 reviews) **What users dislike:** - Users report frequent **audio issues** due to connectivity problems, leading to dropped calls and poor sound quality. (1 reviews) - Users experience **poor call quality** due to connectivity issues between Wi-Fi and cellular networks, leading to dropped calls. (1 reviews) - Users report experiencing **poor connectivity** , leading to frequent dropped calls and compromised audio quality. (1 reviews) ## CloudPhone Reviews ### 1. Easy Installation and Setup for Our Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Bob Z. | Account Management Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 17, 2026 **What do you like best about CloudPhone?** The application was very easy to install and configure for our team of 35 support technicians. This made for easy upgrade processes across the entire as we could now perform this task in minutes rather than days. **What do you dislike about CloudPhone?** We ran into a lot of connectivity issues when our technicians switched back and forth between the in-house Wi‑Fi network and their cellular provider networks. This resulted in a lot of dropped calls and poor audio quality. **What problems is CloudPhone solving and how is that benefiting you?** This product gave our technicians the ability to connect to our inhouse PBX without having to carry an additional phone around with them. While using CloudPhone, they were active participants in the queues meaning the parameters we set up for call distribution worked seamlessly for them. Before using CloudPhone, we had no way of extending the PBX services to their home phones. By transitioning to this mobile app, we decreased our hardware spend by more than 90% as the app was far less expensive than purchasing home phones for the staff. ### 2. Best VoIP Calling Software for small scale businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad K. | Customer Service & Operation Manager, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 10, 2024 **What do you like best about CloudPhone?** CloudPhone is bundle of features packed in one platform where you can not only make and receive calls, but also receives the call on your behalf while you are on a different call. The auto attendant feature is the most liked one for my company. **What do you dislike about CloudPhone?** There is nothing to dislike about it. It is the best one so far. **What problems is CloudPhone solving and how is that benefiting you?** CloudPhone helped my team to sort, navigate and deligate the calls as per the deparments set up for the VoIP system as per our requirment. And we love the auto attendant feature the most. ### 3. Great for a virtual office **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Commission Analyst, Insurance, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 24, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudPhone?** I love being able to have my calls on my cell phone without being in the office. It is a great addition to our office **What do you dislike about CloudPhone?** there is nothing that I dislike at this moment **What problems is CloudPhone solving and how is that benefiting you?** Virtual office. ### 4. Basic VoIP That Works and Is Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 23, 2019 **What do you like best about CloudPhone?** Not a ton of features to bog you down. It has the basic stuff you'd want without making it confusing or need advanced training to operate. **What do you dislike about CloudPhone?** I'd like more features like integrations with helpdesk systems and zapier **Recommendations to others considering CloudPhone:** It's a good product with excellent support **What problems is CloudPhone solving and how is that benefiting you?** Virtual phone numbers that let us ditch land lines. ## CloudPhone Discussions - [What is CloudPhone used for?](https://www.g2.com/discussions/what-is-cloudphone-used-for) - [View CloudPhone pricing details and edition comparison](https://www.g2.com/products/cloudphone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-23+17%3A31%3A04+-0500&secure%5Bsession_id%5D=45103edd-b8e2-4451-9c65-bfc24619a574&secure%5Btoken%5D=5e297faf416f063fa522dbbfb77999c9b8c14e6b36e390ac01f8ce759135049c&format=llm_user) ## CloudPhone Integrations - [FreePBX](https://www.g2.com/products/freepbx/reviews) ## CloudPhone Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top CloudPhone Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,502 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,086 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,588 reviews)