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Cedreo

ContactWise

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4.3/5

(4)

Cedreo

It's been two months since this profile received a new review

ContactWise Reviews & Product Details

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ContactWise Reviews (4)

G2 reviews are authentic and verified.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/22/2024

"Enriched and Efficient Operational Support for a Customer Call Center"

5/5

What do you like best about ContactWise?

Queue Management, Skill-Based Routing, Priority Queuing and Real Time Adjustments to reduce the call waiting time. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Few Intergration issues when integrating with workflow related applications. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Enterprise (> 1000 emp.)

12/26/2023

"Managing Contacts has never been this easy"

3.5/5

What do you like best about ContactWise?

ContactWise helps us in managing the contacts at a large scale in an organized manner with advanced features such as call routing and call analytics and also we love its dashboarding feature. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Its integration to different workflows app is not great and it needs improvement here. Also they need to improve their customer support service which takes a lot of time to get back to the queries. Review collected by and hosted on G2.com.

What problems is ContactWise solving and how is that benefiting you?

ContactWise is helpful and infact today all the sales calls are routed through contact wise. One very notable functionality which has helped us improve the conversion rates as well is their call analytics feature through which we have been able to address and convert more prospects than before. Their interactive and customized IVR system also helps us maintain the entire flow. Review collected by and hosted on G2.com.

EE

Erin E.

Accounts Receivable Manager

Small-Business (50 or fewer emp.)

10/26/2023

"Contactwise CRM for all the eggs in one basket which is what every employee wants!"

3.5/5

What do you like best about ContactWise?

Contactwise CRM holds all your client data in one convenient location. It implements with ease and is a safe secure go to spot for all operating data. Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

It's not the most fancy user experience But it works! Review collected by and hosted on G2.com.

NF

natefaught F.

SIMVANA, LLC | Business Development

Small-Business (50 or fewer emp.)

11/9/2023

"Fantastic for remote customer support"

5/5

What do you like best about ContactWise?

Ease of use, Customer meeting support, Remote control Review collected by and hosted on G2.com.

What do you dislike about ContactWise?

Hosting onsite versus cloud can be complicated Review collected by and hosted on G2.com.

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Call Center Infrastructure (CCI)

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Pros and Cons Details

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ContactWise

4.3/5

(4)

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