CXM Reviews & Product Details

If you're a business that has lots of customers, CXM is for you. The best feature of CXM is that it allows you to connect with your customers by collecting and analyzing feedback. It also improves customer engagement, gets customer insights, and increases ROIs. Review collected by and hosted on G2.com.

Although CXM is great for business, there are some downsides. The software can be expensive, complex, and has limited uses; usually with scaling and customization. Review collected by and hosted on G2.com.

CXM helps to monitor employees, especially when companies shift towards the work-from-home model. It is a valuable tool for most organisations to keep employees on track. Review collected by and hosted on G2.com.

There is not much to dislike about CXM, but its implementation in a big organisation can be complex. Review collected by and hosted on G2.com.

I liked the fact that once we decided to work with CXM and did the first initial meeting, we didn't have to do much. They were present not only during the sales process but also during installation and check in a couple days after, it was great. Review collected by and hosted on G2.com.

I am located in Pittsburgh so it was a little difficult not having someone from my team always there. But the installation team helped and worked around it. It will be smoother once they expand. Review collected by and hosted on G2.com.

CXM has extensive experience in senior customer service roles and is focused on providing the highest level of responsiveness and professionalism. Another feature that I should showcase it its the Automation part Review collected by and hosted on G2.com.

There is not that much to dislike in this system, and if I had to say one thing, it would be the pricing; the pricing compared to other competitor products is little bit high, but the features provided by the system are very much appreciated Review collected by and hosted on G2.com.

The metrics which it gathers from multiple social media platforms is enormous Review collected by and hosted on G2.com.

More unification is required when aggregating metrics from multiple social platforms and even having more metrics related to advertisements would definitely help Review collected by and hosted on G2.com.

CXM is very user friendly and didn't take much to learn how to use. Review collected by and hosted on G2.com.

CXM gave random errors during a week but it was fixed ASAP so essentially N/a Review collected by and hosted on G2.com.

Navigation is very easy for the new user in product management module. Review collected by and hosted on G2.com.

Is very expensive and take lot of training to understand the product. Review collected by and hosted on G2.com.

It is useful for every business in customer-facing and engagement. Review collected by and hosted on G2.com.

Not really, so far the product has been working really well for us. Review collected by and hosted on G2.com.

It has connections with multiple social media platforms and major ones Review collected by and hosted on G2.com.

May be they can add connections to GA or adobe analytics to capture the web analytics then it would be helpful. Review collected by and hosted on G2.com.

Easy to use, and definitely a great program Review collected by and hosted on G2.com.

The version I use was outdated. Like a 90s program and it is probably because the company didn't want to upgrade so I hope it is better now Review collected by and hosted on G2.com.