# CXM Reviews **Vendor:** CXM **Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About CXM CXM provides call recording plus quality monitoring solutions for workforce optimization, including contact center and VOIP call recording software. ## CXM Reviews ### 1. A Step in the Right Direction **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley P. | Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about CXM?** If you're a business that has lots of customers, CXM is for you. The best feature of CXM is that it allows you to connect with your customers by collecting and analyzing feedback. It also improves customer engagement, gets customer insights, and increases ROIs. **What do you dislike about CXM?** Although CXM is great for business, there are some downsides. The software can be expensive, complex, and has limited uses; usually with scaling and customization. **What problems is CXM solving and how is that benefiting you?** Since using CXM software, our customer engagement has been better than ever. Since we are able to reach customers through multiple routes, we are able to get insights into our customer's behaviors and adapt accordingly. ### 2. CXM is the need of the hour **Rating:** 5.0/5.0 stars **Reviewed by:** Harshit P. | Software Engineer (IC2), Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about CXM?** CXM helps to monitor employees, especially when companies shift towards the work-from-home model. It is a valuable tool for most organisations to keep employees on track. **What do you dislike about CXM?** There is not much to dislike about CXM, but its implementation in a big organisation can be complex. **What problems is CXM solving and how is that benefiting you?** My team and I were building an application, and everyone worked remotely. To keep a check on each teammate, we used CXM, which was very useful for our team. ### 3. Phone Service installation and transition made easy!! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg G. | Insurance Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about CXM?** I liked the fact that once we decided to work with CXM and did the first initial meeting, we didn't have to do much. They were present not only during the sales process but also during installation and check in a couple days after, it was great. **What do you dislike about CXM?** I am located in Pittsburgh so it was a little difficult not having someone from my team always there. But the installation team helped and worked around it. It will be smoother once they expand. **What problems is CXM solving and how is that benefiting you?** The cloud-based phone system is great. This is our first time using a system like this, and we couldn't be happier. Not only are we saving on name having the physical hardware but much less time with tech issues. ### 4. One time solution that deliver a seamless customer experience!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about CXM?** CXM has extensive experience in senior customer service roles and is focused on providing the highest level of responsiveness and professionalism. Another feature that I should showcase it its the Automation part **What do you dislike about CXM?** There is not that much to dislike in this system, and if I had to say one thing, it would be the pricing; the pricing compared to other competitor products is little bit high, but the features provided by the system are very much appreciated **What problems is CXM solving and how is that benefiting you?** Innovative product development experience to meet ever-changing customer needs to ensure that products and services meet customer needs. ### 5. Industry leader in social media analytics and engagement metrics **Rating:** 4.5/5.0 stars **Reviewed by:** Vishwam R. | Product management, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2022 **What do you like best about CXM?** The metrics which it gathers from multiple social media platforms is enormous **What do you dislike about CXM?** More unification is required when aggregating metrics from multiple social platforms and even having more metrics related to advertisements would definitely help **What problems is CXM solving and how is that benefiting you?** It helps us to make sure we understand our social media enagement ### 6. CXM achieved everything I wanted out of it. **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan J. | Development Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about CXM?** CXM is very user friendly and didn't take much to learn how to use. **What do you dislike about CXM?** CXM gave random errors during a week but it was fixed ASAP so essentially N/a **What problems is CXM solving and how is that benefiting you?** It streamlines a prior issue I had before and has made me a lot more efficient. ### 7. I'm using CXM from more than 8 months in my organization and it is best for product management **Rating:** 4.0/5.0 stars **Reviewed by:** Palash S. | Software engineer trainee , Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about CXM?** Navigation is very easy for the new user in product management module. **What do you dislike about CXM?** Is very expensive and take lot of training to understand the product. **What problems is CXM solving and how is that benefiting you?** It gives me the option to manage the product for my company in a straightforward manner. ### 8. Awesome product for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Jahaber S. | Team Manager - Customer Success & Implementations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about CXM?** It is useful for every business in customer-facing and engagement. **What do you dislike about CXM?** Not really, so far the product has been working really well for us. **What problems is CXM solving and how is that benefiting you?** Keeping track of customer deliverables and 360-degree view of the status. ### 9. Best tool for modern marketing and modern advertising **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about CXM?** It has connections with multiple social media platforms and major ones **What do you dislike about CXM?** May be they can add connections to GA or adobe analytics to capture the web analytics then it would be helpful. **What problems is CXM solving and how is that benefiting you?** It helps us analyze the social media content engagement and ads performance and also allows us to reach the right audience for marketing our products ### 10. Trusty but a bit outdated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about CXM?** Easy to use, and definitely a great program **What do you dislike about CXM?** The version I use was outdated. Like a 90s program and it is probably because the company didn't want to upgrade so I hope it is better now **What problems is CXM solving and how is that benefiting you?** Great for QA and easy to use for new agents. Helpful features to go back and forth on recordings and high quality audio ### 11. Simple and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about CXM?** CXM has helped me a lot and I really enjoy the assistance that it brings me. **What do you dislike about CXM?** Slightly costly. It would be great to decrease the price. **What problems is CXM solving and how is that benefiting you?** CXM is helping me solve my money management problem. - [View CXM pricing details and edition comparison](https://www.g2.com/products/cxm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+12%3A05%3A27+-0500&secure%5Bsession_id%5D=ed889060-c771-41b5-be84-10c23dd343ee&secure%5Btoken%5D=fbc367a3c4d5c046658f2a0083379bb5b0d435656621e25e3e37b28627665e3f&format=llm_user) ## CXM Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Monitoring** - Interactions - Web & Application Usage - Mobile App Usage - Screenshots - Web Blocking **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Feedback** - Archives **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators ## Top CXM Alternatives - [Hubstaff](https://www.g2.com/products/hubstaff/reviews) - 4.4/5.0 (2,223 reviews) - [Time Doctor](https://www.g2.com/products/time-doctor/reviews) - 4.4/5.0 (473 reviews) - [DeskTime](https://www.g2.com/products/desktime-desktime/reviews) - 4.5/5.0 (396 reviews)