--- title: Office24by7 CRM Reviews meta_title: 'Office24by7 CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Office24by7 CRM works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Office24by7 CRM Reviews **Vendor:** Office24by7 **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About Office24by7 CRM Office24by7 CRM is a customizable, all-in-one platform designed to unify sales, marketing, communication, and support with unlimited users and unlimited calling included. It features no-code workflow automation, omnichannel engagement across voice, SMS, WhatsApp, email, and built-in cloud telephony for seamless interactions. Industry-specific modules and advanced analytics empower businesses to scale efficiently and maintain full control of their customer lifecycle. ## Office24by7 CRM Pros & Cons **What users like:** - Users value the **customizable filters and settings** in Office24by7 CRM, enhancing tailor-made solutions for their businesses. (1 reviews) - Users appreciate the **effective customer communication** provided by Office24by7 CRM, enhancing collaboration and support. (1 reviews) - Users value the **customization options** in Office24by7 CRM, tailoring features to meet their unique business needs. (1 reviews) - Users appreciate the **ease of use** of Office24by7 CRM, enjoying its friendly UI and helpful resources. (1 reviews) - Users find the **user-friendly interface** of Office24by7 CRM easy and helpful for managing their operations seamlessly. (1 reviews) - Users value the **seamless third-party integrations** offered by Office24by7 CRM, enhancing their workflow and adaptability. (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **complex features** of Office24by7 CRM confusing, particularly for those just starting out. (1 reviews) ## Office24by7 CRM Reviews ### 1. Very Good CRM software with extensive features. A must try for businesses that are growing. **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi M. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2024 **What do you like best about Office24by7 CRM?** The Office24by7 CRM provides very good features for businesses like mine which need custom filters and settings that work for my business. **What do you dislike about Office24by7 CRM?** The Office24by7 CRM UI was not up to the industry standard UI that others provide until their latest update in 2024 December. **What problems is Office24by7 CRM solving and how is that benefiting you?** The Office24by7 CRM has an in-built cloud telephony integration that allows my business to connect with my calling system easily so that the users need not jump between softwares. This makes the process easy and convenient. It reduces the time our staff takes to do the background tasks and allows for holding customer data in a unified database, making it easy to access from any end of the organization. ### 2. Very simple, yet powerful CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Sharath J. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Office24by7 CRM?** Office24by7 CRM is very easy to use and simple in nature. The UI is extremely friendly. The knowledge base documents on their website are really helpful in understanding and using the software. They also have necessary add-ons that one could use to really get the most of out a CRM. The most important factor is that their CRM comes with in-built cloud telephony, which most other providers don't offer. Their customer success team is very helpful and cooperative in implementing the software and getting started with the basics. They also provide integration with most third-party apps. In a nutshell, Office24by7 CRM easy to use and we've been using it for managing our sales, marketing, and support purposes. **What do you dislike about Office24by7 CRM?** Some of their features are a bit confusing, especially for a beginner. **What problems is Office24by7 CRM solving and how is that benefiting you?** Office24by7 CRM helped me in solving all our communication problems. We are now able to approach customers efficiently, and all our communication history is available in the software. Their efficient lead-tracking capabilities also helped us to a great extent in marketing. ### 3. Very good CRM for businesses looking for best features at affordable rates. **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav M. | Sales Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Office24by7 CRM?** Office24by7 CRM is very easy to use. We have been using it for the past 5 years every day and it has been a great run. They provide the best features that are very recommended in the segment and are all available for a very affordable price. The customer support is very good. They are available 24/7 even during nights and weekends. They provide proactive support until the situation is resolved. The team also helped in implementing the system. The CRM software is very handy because it has an inbuilt capability for cloud telephony. It also allows for various thrid-party integrations making it adaptable with any of your existing softwares or tools. **What do you dislike about Office24by7 CRM?** The CRM software UI was not updated until August of 2024. **What problems is Office24by7 CRM solving and how is that benefiting you?** Office24by7 CRM is a great tool for organizations that are unable to streamline their sales and support processes. It is also very beneficial for marketing teams for various campaigns involved with clients. The CRM enables omnichannel integrations which allows for auto-capture of lead details and store it into the centralized CRM. So we are able to collect lead data of all incoming emails, messages, calls, google ad campaigns, form submissions, and so on. The CRM also allows for custom filters and sorting mechanisms. It also helps the sales team to attend to leads at the right time without fail by setting up alerts and reminders. We can send emails and sms from inside the CRM using the omnichannel communication system. It also helps our support team to efficiently handle tickets and ensure faster resolutions. - [View Office24by7 CRM pricing details and edition comparison](https://www.g2.com/products/office24by7-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+10%3A45%3A23+-0500&secure%5Bsession_id%5D=bde9df65-f508-4791-a306-fb6458348774&secure%5Btoken%5D=e49f49c6390379efb447b8a77a4c21f2b51daabe33b6ec73625fe7c967b6f327&format=llm_user) ## Office24by7 CRM Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top Office24by7 CRM Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,053 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews)