--- title: Office24by7 CRM Reviews meta_title: 'Office24by7 CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Office24by7 CRM works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-09-02' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Office24by7 CRM Reviews **Vendor:** Office24by7 **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Office24by7 CRM Office24by7 CRM is a customizable, all-in-one platform designed to unify sales, marketing, communication, and support with unlimited users and unlimited calling included. It features no-code workflow automation, omnichannel engagement across voice, SMS, WhatsApp, email, and built-in cloud telephony for seamless interactions. Industry-specific modules and advanced analytics empower businesses to scale efficiently and maintain full control of their customer lifecycle. ## Office24by7 CRM Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **customizable features** of Office24by7 CRM, tailoring settings to meet their specific business needs. (1 reviews) - Users praise the **exceptional customer communication** features of Office24by7 CRM, enhancing overall engagement and support. (1 reviews) - Users value the **customization options** in Office24by7 CRM, tailoring the tool to their unique business needs effectively. (1 reviews) - Users find Office24by7 CRM to be **extremely easy to use** , thanks to its friendly UI and helpful resources. (1 reviews) - Users find Office24by7 CRM to be **extremely user-friendly** , with helpful resources and supportive customer success team. (1 reviews) - Users value the **seamless third-party integrations** offered by Office24by7 CRM, enhancing their workflow and adaptability. (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find some features of Office24by7 CRM to be **a bit confusing for beginners** , complicating their initial experience. (1 reviews) ## Office24by7 CRM Reviews ### 1. Simple and Effective CRM for Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tirumalasetty T. | Business Development Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 20, 2026 **What do you like best about Office24by7 CRM?** like that Office24by7 CRM is easy to use and helps me manage leads, customer details, calls, and follow-ups in one place. The built-in calling and communication features make it convenient for sales work and help me keep track of customer interactions. **What do you dislike about Office24by7 CRM?** Some features can be a little confusing at first, especially for new users. The system can also feel slightly slow at times, and the interface could be made more modern and user-friendly. **What problems is Office24by7 CRM solving and how is that benefiting you?** Office24by7 CRM helps us manage leads, customer information, calls, and follow-ups in one place. It reduces the need to switch between different tools and helps us keep track of customer communication and sales activities. This makes follow-ups more organized, saves time, and helps us respond to leads faster and improve conversions. ### 2. Very Good CRM software with extensive features. A must try for businesses that are growing. **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi M. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 22, 2024 **What do you like best about Office24by7 CRM?** The Office24by7 CRM provides very good features for businesses like mine which need custom filters and settings that work for my business. **What do you dislike about Office24by7 CRM?** The Office24by7 CRM UI was not up to the industry standard UI that others provide until their latest update in 2024 December. **What problems is Office24by7 CRM solving and how is that benefiting you?** The Office24by7 CRM has an in-built cloud telephony integration that allows my business to connect with my calling system easily so that the users need not jump between softwares. This makes the process easy and convenient. It reduces the time our staff takes to do the background tasks and allows for holding customer data in a unified database, making it easy to access from any end of the organization. ### 3. Very simple, yet powerful CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Sharath J. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 16, 2024 **What do you like best about Office24by7 CRM?** Office24by7 CRM is very easy to use and simple in nature. The UI is extremely friendly. The knowledge base documents on their website are really helpful in understanding and using the software. They also have necessary add-ons that one could use to really get the most of out a CRM. The most important factor is that their CRM comes with in-built cloud telephony, which most other providers don't offer. Their customer success team is very helpful and cooperative in implementing the software and getting started with the basics. They also provide integration with most third-party apps. In a nutshell, Office24by7 CRM easy to use and we've been using it for managing our sales, marketing, and support purposes. **What do you dislike about Office24by7 CRM?** Some of their features are a bit confusing, especially for a beginner. **What problems is Office24by7 CRM solving and how is that benefiting you?** Office24by7 CRM helped me in solving all our communication problems. We are now able to approach customers efficiently, and all our communication history is available in the software. Their efficient lead-tracking capabilities also helped us to a great extent in marketing. ### 4. Very good CRM for businesses looking for best features at affordable rates. **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav M. | Sales Development Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 30, 2024 **What do you like best about Office24by7 CRM?** Office24by7 CRM is very easy to use. We have been using it for the past 5 years every day and it has been a great run. They provide the best features that are very recommended in the segment and are all available for a very affordable price. The customer support is very good. They are available 24/7 even during nights and weekends. They provide proactive support until the situation is resolved. The team also helped in implementing the system. The CRM software is very handy because it has an inbuilt capability for cloud telephony. It also allows for various third-party integrations making it adaptable with any of your existing softwares or tools. **What do you dislike about Office24by7 CRM?** The CRM software UI was not updated until August of 2024. **What problems is Office24by7 CRM solving and how is that benefiting you?** Office24by7 CRM is a great tool for organizations that are unable to streamline their sales and support processes. It is also very beneficial for marketing teams for various campaigns involved with clients. The CRM enables omnichannel integrations which allows for auto-capture of lead details and store it into the centralized CRM. So we are able to collect lead data of all incoming emails, messages, calls, google ad campaigns, form submissions, and so on. The CRM also allows for custom filters and sorting mechanisms. It also helps the sales team to attend to leads at the right time without fail by setting up alerts and reminders. We can send emails and sms from inside the CRM using the omnichannel communication system. It also helps our support team to efficiently handle tickets and ensure faster resolutions. - [View Office24by7 CRM pricing details and edition comparison](https://www.g2.com/products/office24by7-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-06+20%3A43%3A14+-0500&secure%5Bsession_id%5D=8d2b619d-065d-43fb-968b-58f585e9b4fe&secure%5Btoken%5D=a5ef366afe269b476ee5a805617f3ff4b5a76afa6c8d6c1472187b8d000407cf&format=llm_user) ## Office24by7 CRM Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Office24by7 CRM Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,090 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,595 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,507 reviews)