Having used the service for business communication, this reviewer reports experiencing severe issues with customer support and brand name verification. The lack of accountability and urgency from the service has led to significant business losses.
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Absolutely Nothing. Horrible Customer Service. Registering with Airtel IQ was the biggest mistake Review collected by and hosted on G2.com.
Absolutely appalling service from Airtel IQ. We've been waiting for over a MONTH just to get our Brand Name enabled on our DLT account, and despite multiple follow-ups, emails, and tickets raised – there has been ZERO RESPONSE from their support team.
This isn't a minor delay – this is a critical requirement for business communication, and Airtel IQ's complete lack of accountability has directly impacted our ability to reach customers, resulting in major business losses.
We chose Airtel IQ expecting a professional-grade telecom partner, but what we got was radio silence and complete neglect. It's almost impossible to get any human support, and every attempt to escalate is ignored. For a product that claims to cater to enterprises, this level of service is unacceptable and damaging.
If your business depends on timely communication, stay far away from Airtel IQ. You're better off with a provider that actually respects your time and understands the importance of support. Review collected by and hosted on G2.com.
ABSOLUTELY NOTHING. The team has been completely unresponsive and unreliable. Despite multiple follow-ups over several weeks, a simple request like activating the display name for our corporate numbers remains unresolved. The lack of accountability and poor client service makes it extremely frustrating to work with them. Review collected by and hosted on G2.com.
Our experience with the Airtel IQ team has been nothing short of a nightmare. For over 3 weeks, we’ve been following up with them to activate the display name for our corporate phone numbers — a basic requirement that any competent team should have handled within a few days.
Despite multiple escalations and follow-ups, all we receive are false assurances that the issue will be “resolved soon.” This exact story has been dragging on for three weeks now with zero accountability and no real action.
The Airtel IQ team clearly has no sense of client service — they are unresponsive, unprofessional, and seem to take their responsibilities completely for granted. It’s shocking how a team managing enterprise communication services can operate with such apathy.
If you're considering using Airtel IQ for your business needs, think again. You’ll be met with one of the most incompetent and useless teams that treats critical client issues with utter disregard. We deeply regret choosing Airtel IQ and strongly advise others to steer clear. Review collected by and hosted on G2.com.
Nothing that I can think of. Horrible customer experience Review collected by and hosted on G2.com.
Our experience with Airtel IQ has been nothing short of a nightmare. We've been trying to set up our DLT account and complete brand activation for our own numbers, which are critical for our sales calling operations. It’s been over a month, and not only is the issue still unresolved, but the support and sales teams have been completely ineffective and unresponsive.
Despite multiple follow-ups, all we’ve received are vague responses, broken promises, and zero action. There seems to be no coordination between departments, and no one takes ownership of the problem. This delay has directly resulted in significant operational and financial losses for our business.
If you’re considering Airtel IQ for any business-critical communication needs, I strongly advise against it. Their support system is broken, their processes are opaque, and their handling of even basic onboarding tasks is shockingly poor. Review collected by and hosted on G2.com.
Targetting audience is relatively easy for hyperlocal marketing Review collected by and hosted on G2.com.
Customer redressal is very poor. Waiting time for the same is minimum 2 days. Review collected by and hosted on G2.com.
It is the one platform for multiple communications. The communication is encrypted and all mobile numbers are masked. It is very secure for online transactions. Review collected by and hosted on G2.com.
The user interface is very complexed and needs to be user friendly. Review collected by and hosted on G2.com.
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